So I got my COVID-19 premium refund check From AAA auto insurance today. And was going to use that to pay for the remainder amount of my payment. I had called a few months ago and was told I have to wait to get the check physically and then I could request to have it voided, to apply to my remaining balance. I called in today spoke to manager and verified and they said yes you can apply the check and just pay the remaining difference minus the cOVID-19 premium refund check amount.
Then I get a phone call from AAA Half an hour later after I made the payment online, telling me that they cannot do that and I have no choice to go to the bank and deposit the check and expose myself to the COVID-19 virus
Yet in your letter you say with the attached check:
We stand by our slogan "We're always with you" and in these uncertain times we are glad to be there for you providing legendary service and some financial relief.
But yet customers who are getting these checks and going to the bank to deposit them have to now expose them to the virus and risking potential death
This is an EPIC FAIL beyond what Wuhan in China did, when they created the coronavirus COVID-19.
SHAME ON you president and CEO John Boyle
FYI:
I had posted this on their Facebook page and instead of trying to address the issue, they deleted my post and changed it to "share only" where I can't post anymore, so that should tell you a lot about the company
What an epic failure of a company especially in these times. Their true colors show