Marco
8 months ago
At first, I was very pleased with my experience. The ordering process was easy, the delivery was timely and the quality of the bamboo fencing I had purchased was good as well. However, as you can see, 1 of the 4 panels was noticeably lighter than the others. So to use them as is would look odd.
I emailed the company to ask what my options would be. I was thinking perhaps an exchange? A discount on my next purchase? Something to acknowledge that, while there will be some color variation, when an entire panel is a different shade entirely, there's a problem. These were the suggestions that were provided:
1. "Some customers will take the materials off the galvanized wire and redistribute poles for a more desired look."
This means I'd have to remove each reed from every panel to mix them up and hide the lighter panel by restringing every one in a random order (i.e.- spend your time and fix it yourself), or
2. "We do carry a light and darker TWP sealant but you can use any color off of the TP website for a desired look if you wanted to change the colors to be more uniform. The light is a more honey tone and the darker TWP is more of an oak tone. You can also get these products directly from TWP website. You will want to try sanding the fence like you would when you refinish a piece of furniture. They said when you sand the bamboo poles that it will open the pores on the bamboo and it should take on the TWP at a much higher rate because the grain will have the ability to freely soak in the TWP application. They also recommended that if you sand the bamboo to make sure they are wiped down but not with water before you apply the TWP. You want to make sure that the flakes that come off or sanded material is not sticking to it when you apply the TWP."
So, buy another product, sand the whole thing and stain it (i.e.- spend your money and fix it yourself)
I emailed the company to ask what my options would be. I was thinking perhaps an exchange? A discount on my next purchase? Something to acknowledge that, while there will be some color variation, when an entire panel is a different shade entirely, there's a problem. These were the suggestions that were provided:
1. "Some customers will take the materials off the galvanized wire and redistribute poles for a more desired look."
This means I'd have to remove each reed from every panel to mix them up and hide the lighter panel by restringing every one in a random order (i.e.- spend your time and fix it yourself), or
2. "We do carry a light and darker TWP sealant but you can use any color off of the TP website for a desired look if you wanted to change the colors to be more uniform. The light is a more honey tone and the darker TWP is more of an oak tone. You can also get these products directly from TWP website. You will want to try sanding the fence like you would when you refinish a piece of furniture. They said when you sand the bamboo poles that it will open the pores on the bamboo and it should take on the TWP at a much higher rate because the grain will have the ability to freely soak in the TWP application. They also recommended that if you sand the bamboo to make sure they are wiped down but not with water before you apply the TWP. You want to make sure that the flakes that come off or sanded material is not sticking to it when you apply the TWP."
So, buy another product, sand the whole thing and stain it (i.e.- spend your money and fix it yourself)