Cabins USA

DO NOT STAY HERE! The accommodations, amenities, location, comfort and process were not at all satisfactory. Lets begin with arrival, the address they gave us on all documentation is wrong and we are not the only ones this happened to. You had to drive a mile up further, take a random road uphill and then take a steep downhill into the property. The driveway looks NOTHING like this picture, it is STEEP and was difficult to get in and out of, if you have someone staying in the cabin RIGHT next to you its even worse. We were extremely disappointed with our stay, this cabin needs to have a better inspection before families come to stay. On day one we filled 3 work orders… 1) for the cable not working in the entire Cabin (3 rooms and Living Room) and no remote control working with the main TV. 2) The hot water heater was turned off, no hot water in the entire cabin and it was 10pm (someone should have checked that before we arrived). 3) The fireplace did not work. In addition to what we put a work order in for… the water valve in the main floors bathroom almost fell off, the sofa bed is unhinged from the actual sofa and you end up scratching the entire floor putting it back in and out… there was a loud noise coming from the vent in the basement bedroom to the left of the stairs that kept us awake 2 of the 3 nights (I have a video)… there are no closets to hang clothes in the main bedroom and no hangers in the rooms downstairs… there are no full length mirrors… the mirror in the bathroom downstairs is made for 6ft tall people, you cant see your whole face… the hot water runs out after one shower/bath… the driveway is a NIGHTMARE and not at all like your picture advertising the cabin. Overall, this was a pretty horrible experience, the ONLY thing that worked well was the WiFi. The owner needs to update this cabin ASAP. Not worth the money paid and there are multiple complaints on the Better Business Bureaus website. Shame on you!

I loved my stay with Cabins USA! The area is beautiful and is right at the foot of the Smoky Mountains. Our cabin had everything we could of ever wanted and was super clean. We will be back next year!