Cabela's

Ordered a dehydrator nov 27 online, for a Xmas gift. Never received it, first call to customer service they told me it was on back order. Second call, they tell me it's not available online anymore. So they will refund me which will take 3-5 weeks. Then they want me to go buy it at the store. I don't think so. Never again will I buy from cabelas. Wait time for customer service is about 40 mins

Twice I showed up at the Calgary store to purchase an air gun that the website showed 'in stock'.
Gun staff, 2 different staff members, could not find the product. Every key stroke or click on the computer was accompanied with a 'sigh', poor if any computer skills.
After about 15 minutes of waiting while they were scratching their heads, they told me 'I guess we don't have it'. So I decided to buy the display model but they could not sell it to me because they couldn't find the box which contained the manual.
After having read all the horrible reviews it boggles the mind that this company is doing absolutely nothing to change their way of doing business and this leads me to believe that, because they are the only Outdoors outfitter in town (aside from Canadian Tire) their attitude is 'where else are you gonna go'.

First of all, this was my first order on the Cabelas website. I ordered a hunting bag (as a Christmas gift) on November 21,2020 and waited patiently for it to arrive. After the latest date of arrival (December 8th) I called (on December 9th) and they told me the package was sent to the other side of Canada and arrived on November 28th (quite speedy to get it where it's not supposed to be) and they're not quite sure why. They said the bag was returned to the Cabelas Wearhouse on Dec 8th. Customer service said there's nothing they can do but send the case to upper management and asked me to call back in 3-4 days if I didn't hear anything. So as you can guess, I heard nothing so I called back on day 4. The customer service agent told me that they still hadn't seen the case yet and id have to wait longer. Although I was frustrated I waited. On December 18th I got an email from upper management. Saying "There is a possibility that was damaged in shipping but at this time the item is still unable to be shipped out. We can however, refund your original payment type or send you out an alternative item in place of the pack. Please advise how you would like to proceed.". I then replied and explained what happened and who I've talked to over the last few weeks as it seemed that they just claimed it was damaged and not sent to the wrong side of Canada. I then asked if they could send out another one as soon as they can and noted how I am disappointed with the transaction and how everything has proceeded. That brings me to today, Jan 9th, 2021 (it's been a year lol (not actually)). I had yet to hear anything so I called. Waited on hold for 30 minutes just to hear that they processed a refund on December 31 and I will receive it within 1-2 weeks (I checked while on the phone, the refund wasn't there yet). I never did get an email back about sending out a new product to me, just ignored and sent it. In total, I spent 2 hours on hold waiting to talk to people and my time has been wasted, and my brother didn't get his Christmas gift. At least I'm getting my money back, but if I knew this would be the process, I would have gone elsewhere.

The customer service agents were all really friendly and I have no complaints there, and they sent me a $20 sorry gift card which is great. This is more of a problem with their system as a whole, and communication from upper management, quite tragic really.
Hopefully this helps someone.

I realize that these are difficult times but a month ago I placed an order for curb-side pick up at our local store. Half of the order arrived a week later, as expected. Haven't seen the rest of the order and it has now been a month. Efforts to reach anyone either by phone or email have been impossible. The longest I sat on hold on the phone was 20 minutes and I finally had to hang up due to the crap music I was forced to listen to. I emailed and was told that these are unprecedented times and everything is delayed. I get that, but for the love of god, you need a better system in place to at least let people know what is going on with their order. Won't be shopping here any time soon.

Nov 15 I ordered an, electric ice auger and a month later item not yet shipped out. Front desk stated they had lots in inventory but were never able to ship one out even after many calls and with half hour wait times. I gave up, ordered the Strikemaster from an Ontario sports dealer and it was shipped out same day with tracking, paid 30$ less than Cabelas even though I paid for shipping 50$. Note I live in Quebec. Note: I emailed several times and asked that someone (responsible) email me or call me to explain why the delay to no avail. Never again.

I drove from Surrey to Abbotsford round trip 110km just to find out they advertised falsely with an attractive pricing for a jacket that they don't even carry anymore but the online claiming they have in stock in the store only so people would come and visit, they said they have similar product with more than 3 times the price, before I come I called the store several times and no one answer the phone. Wish Cabelas does not trick consumers to visit the store

Even before covid was around, their warehouse was completely incompetent. Took weeks to get the product. Had to do a return, and it took over 2 months and numerous escalations to get the credit. I was told their warehouse was behind! Now with covid, seems they can't even process online orders. Been waiting 2 weeks since placing an online order (no other option since nobody else had the product) and they haven't even processed the order yet, let alone arranged for a courier to pick it up. Their customer services doesn't respond to emails. Most times, their phones are busy and you can't get through. I was finally able to get hold of a rep, and they said they had absolutely zero clue how far backlogged the warehouse was, and if/when they would ever process my order. If you are hoping to get something before Christmas, don't even waste your time. Its not going to happen.

Ordered a few items online. All the items were in stock in the province of Ontario where I'm located. Order takes 10 days to arrive from Calgary instead of shipping from Ontario. Order comes missing most expensive item. 47 min hold time for customer service agent to tell me the warehouse short ordered you. Asks if I still want the item I obviously wanted If I ordered it in the first place or a refund. Credit card was already charged for item not even shipped even though policy is to charge after item is shipped. Was my first time ordering from Cabela's and it will undoubtedly be my last. I should of listened to all the other horrible reviews scattered all over the web.

Just wondering, i placed an online order to be shipped to Toronto on Monday. 4 days have passed there is nothing processed! I received an order confirmation and thats about it! Their customer service number never answers
Anyone passed by the same situation?

Placed an order over the phone since the online website does not accept Basspro Canada gift cards even though it's a Cabelas/Basspro Website. So you have to call in. It's been over 3 weeks since I have placed my order and I reached out to Facebook team to ask for a tracking number, I was told I had to call in, I have called in 3 separate times, each time waiting over an hour on hold to get through, just to be told "everything is fine and to keep waiting", later the Facebook team messages me and says that my address doesn't match. Which means the lady that placed my order over the phone screwed up imputing my address, it took them 3 weeks to communicate this to me, and that's with me chasing my order. Still waiting on hold as I type this waiting to fix this. NOT A HAPPY CUSTOMER!

I don't usually write negative reviews 鈥?but I feel as though other potential buyers may appreciate being aware of the process I am going through after purchasing this rifle.
I purchased this rifle (on sale) chambered in. 223 on Saturday, October 3rd. I cleaned the rifle and went to sight it in. After 5 rounds, the rifle misfired constantly (light striking). I tried multiple brands, grains and types of ammunition and all were misfiring.

[Side note: I had purchased a base model Savage Axis. 223 about 5 years ago, and had the exact same issue. At this time, Cabelas just exchanged the rifle for me and the new one worked fine.]
I called Cabelas and described what was happening. They informed me that the policy was to mail this firearm to Savage for inspection as it was under warranty (they could no longer just exchange the rifle). I called Savage multiple times with very little luck getting through to an actual person to see how I could go about sending in my defective rifle. Once I finally spoke to someone, they took down my information, gave me a mailing address and told me to mail it in and they would inspect/correct the issue. They would not cover the $125 shipping fee that I had to pay to send the rifle to Savage. I also had a very difficult time finding a company that would efficiently ship the rifle.

Savage received the rifle (as per the shipper's notification) and after three weeks of calling for updates they informed me that the rifle would not be repaired, but they would send a new on once they received it from the manufacturer in the US. As many people are aware, there is a huge shortage on ammunition and firearms at this time鈥?so I don't expect I will be seeing my rifle any time soon.
Now, almost two months later, I still do not have a working rifle. I have paid way more for it than I expected and I don't foresee a new one arriving any time soon. Bottom line, after two rifles having the same defect and the lengthy, pricy and frustrating process I am going through I will not be purchasing another savage rifle.

We had a great experience a lady at the front desk and our lady that helped deliver our curb-site pick up went above and beyond expectations and helped answer in clarifying questions we had and help clarify incorrect errors that I made So a big thank you to the front desk and the lady that helped delivered or curb- site pick up.

Do not ever buy anything online from this poor excuse of a company. I purchased a meat slicer that did not. Work out of the box. Trying to connect with the company's customer service by phone and email proved futile. Again, I repeat, never, ever buy anything from this joke of a company.

Tried to place an order online for a kids quad (online price only item) and can鈥檛 use my visa debit. Called the customer service number and was told I could go to a store, pick up a gift card, go back home and then place the order. Why would I drive all the way there, get the gift card and then drive all the way back just to pick up my order when it arrives. Well off to Walmart!!

Usually I am very happy with my visits to Cabelas… and was excited when the flyer showed up yesterday with some great deals and new click bait rifles. I figured since I needed a draw tag picked up, I would drive the hour to go grab a rifle /bipod/scope as an early Xmas present to my self… I've been a good boy. I called ahead and was told if it was in the flyer they should have them in stock, but that the computer was busy and he couldn't confirm… my bad… Drove the hour to be told that they have some on order but that they haven't shipped, and that they not even available to order online yet… but featured in the catalogue… went down south to a local shop and spent 2600. 00 there instead.

Ordered a firearm from them and came damaged.
From the get go they started with: well look at the damages but all firearms are final sale. As if they were preparing me for dissatisfaction. They are rude, not accommodating and made me a ridiculous discount offer in order to NOT exchange my product. Absolute nonsense. How does a company not exchange a product that came shipped to the client damaged. A real joke! DO NOT PURCHASE ANYTHING FROM THEM!
Truly disappointed to see a Canadian company function like this!

Terrible customer service. Cabelas does not stand behind the products they sale. Once the sale is cmetw you are on your own. A fishing rod I recently purchased, snappped while retrieving a large fish. Cabelas staff in Saskatoon accused me of misuse and refused any support. As a fisherman of 50 years experience, having never had a rod break, and being accused of doing so, I felt I should respond.

Ordered a pellet gun after long wait and phone calls and emails I get a delivery notice from the post office that I have to drive 20 miles one way to sign for it, no big deal if their was no Covid19 and your not 70 with one lung.
This after paying extra for delivery,(300+ I wish now was waisted elsewhere)
Never again long wait and poor delivery service

Top notch service easy as pie,
Placed an online order headache free
Couldn鈥檛 be happier

First & last time customer
Bought an Intex product from Cabela鈥檚 online. The product came apart at the seam upon initial use. It didn鈥檛 even last 1 hour. I called Cabela鈥檚 who referred me to Intex. Intex said there product has no warranty & referred me back to Cabela鈥檚 who basically said 鈥榯ough luck鈥?we won鈥檛 replace the item either. Terrible customer service. Won鈥檛 go back.

Purchased a wood fire pit and proceeded to wait an entire month to get the package. They overcharged me on my CC by 30.00 – took me an hour on hold to get that fixed. They said it was for extra shipping which was already billed on my invoice – not sure how that happens on their end. When finally getting the fire pit I found it was missing the legs. This fault lands on the product manufacturer (Landmann Patio Lights) but it's how they handled it that bothered me. Once again it took an hour on hold to get through. Once one the phone they told me they had no more stock and couldn't help me with another. I asked for some compensation so I could make the legs myself and they offered me 40.0 GC. I said I needed at least a hundred as I would have to by the steel and spend time making it. They said that was all they could do. I have wasted 2 hours on the phone with these people and I hate returning stuff. All in all I would have felt better about just burning 200.00 and call it a day than to wait on hold only to argue with the people that just screwed me over. Cabelas, you have a long way to go.

Order a $239 benchmade knife, they sent me a $30 different item with the receipt under other customer's name.called customer service several times waiting time ~25 mins but nobody available to answer me, also sent an email but 3 weeks still no respond. Very bad job.

I placed an order 2 months ago,,, never received it…. Spent hours on the phone…. Several times…. Finally reached someone… Was told that I would receive a refund within 10 days….. That was 3 weeks ago….have tried to reach them by phone,,, have been on hold for up to 3 hours….. No way to reach anyone…. Have sent 3 emails….. No reply……NEVER! NEVER!!! NEVER AGAIN!!!!!!… THE WORST SERVICE EVER!!!!… THEY'RE USING COVID19 AS AN EXCUSE FOR TERRIBLE SERVICE…. and let's face it… Taking money for a product or service that was not delivered or received is fraud…. Thieves!!!!

Placed an order on April 29,2020. As of May 19, 2020 I still have not received it. Customer service is non-existent. Cant get through either via email or by phone. Nobody responds.

Being forced to dispute the charge through my credit card company.

Will never order from them again.

Cabelas Canada's sevice sucks! I used to order from there years ago but found their service was bad, usually out of stock or on back order or the shipping was always late by at least a week. I stopped buying from them for years and the a month ago I thought I'd try again. Well sure enough once again, its been 3 weeks and I still haven't received my order. I use their tracking number and the package is still at their store. I have called twice and only ever get excuses on why it's not their fault and I've been told " if week can find you package we will try and get it to you faster" seriously? What the heck is that? I told them to keep my order and reimburse me my money, I was told we cant do that, you must wait till it shows up then you can send it back at my charge and then they can give me my money back. Not cool save yourself a lot of bs and shop somewhere else.