Kristal
6 years ago
Unwilling to spend any real money on the family runabout and dog transport I looked around for a reasonably priced parts supplier. Sutton Auto Factors trading as Buypartsbuy were quite reasonable and – as this vehicle is on a "changeover year" – was easy to pinpoint the exact parts I needed. Not a great deal of money and the delivery service was "one to two days". Fair enough, I had ordered the bits (Brake disks and pads and an Exhaust part so some pretty important safety issues with the vehicle) well before Easter so plenty of time to get the disks and pads fitted over the Easter Break.
The Easter Break came and went and no sign of the parts so I decided to investigate. The Carrier's website (Yodel – don't go there, they are in a completely different league of incompetence. Plenty of reviews about them) allowed me to reschedule the delivery for last Wednesday. Still a no show.
By this time I had spent some not inconsiderable time on various telephone numbers trying to get the issue resolved. It turns out that the software Sutton Auto Factors use parses the address so despite the full and complete address and directions on the order confirmation and billing this wasn't actually printed on the Address label. So these parts have been on a Merry Go Round for over a week now but yesterday Yodel's tracking showed "Returned to Sender"!
So I called them up for a refund, as you would. I was immediately presented with that blank wall that companies put up when they are completely out of their depth and in desperation the chap at the other end quoted me the Distance Selling Regulations (Don't you just love that?)
"Sorry Mate, No refunds until the Goods are returned, says so in the Distance Selling Regulations"!
Yes, quite, but the bit the chap was referring to assumes you have actually taken receipt of the goods in the first place, which obviously I had not. It is the sellers responsibility to actually deliver the goods, which in this case they had not, before you can use this as a defence.
Needless to say this will be another one of those mind numbing Civil Court cases that the Courts hate so much but I am just not prepared to waste any more of my time trying to fix this companies mistakes.
The Easter Break came and went and no sign of the parts so I decided to investigate. The Carrier's website (Yodel – don't go there, they are in a completely different league of incompetence. Plenty of reviews about them) allowed me to reschedule the delivery for last Wednesday. Still a no show.
By this time I had spent some not inconsiderable time on various telephone numbers trying to get the issue resolved. It turns out that the software Sutton Auto Factors use parses the address so despite the full and complete address and directions on the order confirmation and billing this wasn't actually printed on the Address label. So these parts have been on a Merry Go Round for over a week now but yesterday Yodel's tracking showed "Returned to Sender"!
So I called them up for a refund, as you would. I was immediately presented with that blank wall that companies put up when they are completely out of their depth and in desperation the chap at the other end quoted me the Distance Selling Regulations (Don't you just love that?)
"Sorry Mate, No refunds until the Goods are returned, says so in the Distance Selling Regulations"!
Yes, quite, but the bit the chap was referring to assumes you have actually taken receipt of the goods in the first place, which obviously I had not. It is the sellers responsibility to actually deliver the goods, which in this case they had not, before you can use this as a defence.
Needless to say this will be another one of those mind numbing Civil Court cases that the Courts hate so much but I am just not prepared to waste any more of my time trying to fix this companies mistakes.