BuyChina

DO NOT BUY FROM BUYCHINA.COM, they took my money and never acknowledge the transfer.

Dont buy from this company, joybuy, its a scam, they will just take your money. And they seem to have dislocated my account but the money has been taken.

The advertise everywhere. Put there stickers everywhere. Don鈥檛 care about damage they cause to property or persons own property. Poor respects for others

Dont trust them,,,,order will never received and your money it will not deposit ,,,,, scam

I made a purchase of a voltage regulator of 77 dollars and since April in the study of return and to this day they did not give me back money
Order: 51632240

Beware of these site is a scam and are thieves no longer answer any question.

Do not buy on this site are fraudulent

Took my money for an order but the order did to process any further made numerous phone calls, emails and messages for more information and then for the money back – had zero communication back. essentially they stole my money

I have bought products in the past from buychina and had little issue. I buy a lot of motorcycle parts as its cheaper to buy the Chinese parts directly. The biggest issue I had was the unknown cost of postage as they liked to increase the cost once they bought it, however they did refund me when I refused to pay.

Fraud.
They added other than goods sold and price increases.
Trying to get the money back, I do not know if we will succeed.

We ordered three items (for over $137.60) from the site in 1/15. They contacted us two weeks later saying that one item wouldn't be ready to ship for 2 months (3/15). We agreed, and when it didn't show up they told us that it would be here 5/15. When it didn't show up AGAIN, we contacted them AGAIN and was told that they couldn't get the material to make the dress to complete the order. We asked for a refund a month and a half ago, and they still haven't given it to us, even though they said they would process it ASAP in May. Absolutely the worst oversees sales site I've ever dealt with.

MADE THE PURCHASE, KEPT ASKING FOR MORE MONEY, AND IN THE END SHIPPED THE WRONG PRODUCT.

Item delivered with part missing. Advice from buychina customer service, 1) you must look with greater care in the package. On assuring them part missing, 2) you should consult an expert, who will advise you whether the part is missing. Advice 3): we have checked with the supplier, who say, part is not missing. 4) Take a photograph to show missing part. After eight or so tries to get some help, well, the responses are polite, but the intention is to wear you down. In the end, you do give up, left with only your unusable item and your sense of disappointment.

DO NOT buy from this site. It's a scam. I've been trying to recover my money for almost a month.

I ordered 2 jackets from them…and I live in China. It should have taken 3-5 days for me to get the product. After not receiving the product (I was taking these gifts back to the states for the summer) after 10 days I asked for a refund. I asked for the refund on July 7th. It is September 18th and I am still waiting.
Perhaps when things go smoothly this company is good – but they are the ones that never shipped what I ordered (after charging me twice) and I am the one going into a completely different season still waiting for a refund.
If I could give them negative stars I would. You may be getting cheaper rates but you get what you pay for. Using TaoBao, Amazon or Ebay is a better choice because you would never wait a fiscal quarter to get your money back for something they never even sent.
HORRIBLE!!!

Buychina has very good customer service, I don't get the people that say Buychina is awful. Although they are a bit slow they still get your order purchased, I would highly recommend buychina to anyone that would like to purchase stuff from Taobao internationally.
Summaries: Great Service, a bit slow, trusted 100% and HIGHLY RECOMMENDED.

Rating: 0/10
Following is my experience with buychina.com
I have no idea if this is a deliberate scam/ripoff or whether they are just incompetent/unprofessional. Regardless, the result is that buyChina.com have effectively STOLEN about $400 from me and I and my husband have lost many hours of our lives attempting to recover my money from this organisation.
[MY COMMENTS IN ALL CAPS AND SQUARE BRACKETS BELOW]

BuychinaSupport 2014-01-20 07:32
Dear Anz7,
Really sorry to tell you, that item 3,4,5,8 are out of stock now, we will arrnage a refund on these item before shipping the rest items. Hope for your understanding.
[THIS SHOULD HAVE BEEN THE FIRST RED FLAG BUT IT SEEMED LIKE A NORMAL SITUATION WITH AN ONLINE RETAILER. IF I HAD KNOWN WHAT WAS TO FOLLOW I WOULD HAVE CONTACTED VISA AT THIS POINT FOR A CHARGEBACK 鈥?FOR ANYONE READING THIS WHO IS IN EARLY STAGES OF DISPUTE, DON鈥橳 BOTHER WITH BUYCHINA SUPPORT, JUST GO DIRECTLY TO YOUR VISA ISSUER AND FILE A CHARGEBACK FOR ONLINE FRAUD]

Anz7 2014-01-21 08:52
thanks , when this items will be back in stock please let me know.

BuychinaSupport 2014-01-22 08:10
Dear Anz7,
Sorry锛宼he supplier told, that these products won't be available recently.
[OK, THIS IS ONE POSSIBLE HITCH IN BUSINESS, YOUR SUPPLIER STOPS SUPPLYING AFTER YOU HAVE PRESOLD THE ITEMS. NOT GOOD PRACTICE, BUT UNDERSTANDABLE FOR AN OUTFIT LIKE BC.COM THAT IS OPERATING IN THE GREY MARKET. NO PROBLEM WITH THAT, BUT HOW ABOUT THAT REFUND?? 鈥

Anz7 2014-02-06 16:38
hey guys, could u please refund my money for the items u didnt ship. Thanks
[THIS REQUEST WAS MADE OVER 2 WEEKS AFTER BC.COM PROMISED A REFUND]

BuychinaSupport 2014-02-11 06:47
Dear Anz7,
Sorry, we have just came back from the holiday, we will arraneg refund for the rest items, plz chekc it in 7-10 working dyas.
Thank you for your patience and unerstanding.
[AND SO IT BEGINS WITH THE 鈥?0 DAYS, PLEASE BE PATIENT鈥?INSTRUCTIONS, WHICH SEEMS TO BE BC.COM鈥橲 STANDARD TACTIC FOR DELAYING THE INEVITABLE DISPUTE THAT OCCURS ONCE YOU REALIZE THEY HAVE NO INTENTION/ABILITY TO GIVE YOU THE GOODS OR REFUND YOUR MONEY]

Anz7 2014-03-06 15:30
Hey guys , I checked my bank statement and I don't see any refund from you. Did you forget?
[NO OF COURSE THEY DID NOT FORGET, THEY SEEM TO HAVE NO INTENTION OF REFUNDING ME, JUST KEEPING ME DANGLING FOR AS LONG AS POSSIBLE SO THE TIMELINE FOR SUBMITTING A CHARGEBACK HAS EXPIRED 鈥?THIS MESSAGE WAS POSTED 23 DAYS AFTER I WAS TOLD TO BE PATIENT FOR 7-10 DAYS!]

BuychinaSupport 2014-03-07 01:31
Dear Anz7,
Really sorry for the delay, we will contact the bank to process the refund, please chekc it in 10 working days.
[ANOTHER 10 DAYS, YEAH SURE! 鈥?OK WE WILL CONTINUE TO WAIT AND SEE IF BC.COM HAS ANY INTEGRITY AT ALL. AFTER ABOUT ANOTHER 60 DAYS, I GOT TIRED OF WAITING FOR THE BC.COM 10 DAYS OF PATIENCE TO PAY OFF SO I CONTACTED THEM AGAIN鈥

Anz7 2014-05-05 08:59
Hello, u promised to refund my payment 4 months ago, still nothing in my bank account, sorry but this is ridiculous.
[DO YOU THINK THAT WILL MAKE A DIFFERENCE? NOT LIKELY BUT HERE IS THE RESPONSE:]

BuychinaSupport 2014-05-16 08:40
Dear Anz7,
Really sorry for the delay, as refund to the credit card need more time, and could you please give the bank information:
Beneficiary Beneficiary Address Bank Name Swift Code Bank Account Bank Address
[LET鈥橲 TRY A NEW TACTIC. ASK THE CUSTOMER TO PROVIDE ADDITIONAL INFORMATION IN ORDER TO PROCESS THE REFUND. THIS WAY WE CAN SAY IT IS NOT OUR FAULT, WE WERE WAITING FOR YOUR REPLY! 鈥?I SENT THEM THE BANK INFO AND RECEIVED THIS:]

BuychinaSupport 2014-05-28 05:57
Dear Anz7,
ok, we will arrange the refund to your card, plz check it in 10-15 working days.
[WTF! I AM BEGINNING TO REALIZE NOW THAT THIS IS JUST A GAME TO THEM OR THEY SIMPLY DO NOT HAVE ANY COMPETENT STAFF DEALING WITH REFUNDS. NEVERTHELESS, WHAT CHOICE DO I HAVE IF I DON鈥橳 WISH TO WASTE MORE TIME ENERGY AND MONEY?!
INTERESTING IT IS NOW A CALL FOR 10-15 DAYS RATHER THAN 7-10 DAYS, BOTH OF WHICH ARE ARBITRARY WHEN I HAVE BEEN WAITING AT THIS POINT FOR 128 DAYS SINCE I WAS FIRST PROMISED A REFUND.
EVENTUALLY I JUST HAD ENOUGH AND SENT A FINAL NOTICE AS A FINAL ATTEMPT AT A FRIENDLY RESOLUTION BEFORE EMBARKING UPON A PROJECT TO PUBLICIZE MY EXPERIENCE AND HOPEFULLY HELP OTHERS AVOID THE SAME ISSUE 鈥?MAYBE I WILL GET A REFUND IN THE PROCESS!]

Anz7 2014-06-18 08:59
On the 10th of January 2014 I was told you could not supply some of my order and you offered a partial refund which I accepted.
I still have not received this refund and it is now 18th June.
That is 159 days – more than 5 months
That is totally unacceptable.
If the refund has not been processed, and confirmation of that sent to me via email to [email protected]??? within the next 48 hours, I will escalate this to the necessary authorities for recovery of my money.
[I ALSO SENT THIS VIA EMAIL TO THE CUSTOMER SERVICES EMAIL ADDRESS. I DID NOT GET A RESPONSE ON MY ORDER CONTACT FORM, BUT I DID GET THIS EMAIL FROM CS:]

BuychinaSupport 2014-06-19 19:44
Dear
Thank you for your support, please don't worry, just you paid it before 3 months ago, we can't refund to your card ,so we will arrange the refund again to your bank account ,so it often need some time ,we will arrange the process ASAP, please wait patiently.
Best regards
Serana
[WOW, NOT EVEN A DEAR ANZ7 WITH THIS ONE. APPARENTLY IT IS NOT THEIR FAULT I DON鈥橳 HAVE MY MONEY BECAUSE THE TRANSACTION WAS TOO LONG AGO TO REFUND TO THE CARD. THE FACT THEY WERE TO SOLE CAUSE OF THIS DELAY DOES NOT SEEM TO BE IN THEIR AWARENESS! DO YOU GET THE IMPRESSION THEY DON鈥橳 CARE? I DID AND TOLD THEM SO! THEY HAVEN鈥橳 RESPONDED SINCE!]

The biggest problem you have when dealing with buychina.com is when you have a problem with an order.
For instance I purchased a pair of rayban sunglasses, which turned out to be fake and were seized and destroyed by UK customs.
I spoke to "Lisa" in the chatserver on the site and "she" was useless telling me it's not down to them to ensure the goods are real or that they get through customs.
"She" offered me a third of the money I paid back to which I declined.
There is no complaints department, no security if you do not receive your item and no way of claiming your money back other than hoping your bank will help you sort it out through a "chargeback"
I have bought plenty of things from other sites like aliexpress.com and dhgate.com and for what you may lose when actually buying the goods you definitely make up for it in security and being able to raise a dispute should you need to is a big help.
I won't be using them again that is for sure.

The fee they charge and the shipping fees are not that much more than other agents. They're pretty much on par with most, perhaps being cheaper than others and more expensive than some. The issue I have is how long it has taken them to order my product and ship it. I realize the time it takes in transit has nothing to do with buychina. What they can control is how quickly they order your items and how quickly they get them ready for shipment once the items arrive on site. They took 4 days to actually order the item for me even though I paid right away. Once they got it, it was another 5 days before they got it in the mail to me. Looking around at other agent sites, I see that they specify your items will be purchased within 24 hours and once they arrive will be in the mail within another 24 hours. That's a total of 2 days. Buychina needed 9 days to do those two steps. I realize I'm ordering a product on the other side of the world, but it seems to me that this business could have been conducted with a little more speed being that the competition is offering the same service much faster. Needless to say I will not be using them as an agent in the future.

I have received my order this morning, very happy with the quality of the items and amount of packaging used. Will definitely be using Buychina again!

I'm confused with people saying it was horrible. I've bought 7 things and they were all super cheap and exactly what I wanted. It does take SO log but its worth it. I get things there fr even cheaper than on eBay.

Buychina.com is the largest online scam . I have been trying to get my money back for over a month.

They took around 拢150 from my account then ignored me totally !! Tried to contact them by sending emails and calling them but nothing happened. Had to call my Bank to get my money back but have to wait like 15 days before making a complain.

Avoid my best advice.

I am impressed with such kind of suppliers. Although my first time, I am happy with their service and their delivery.