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PLEASE AVOID AT ALL COSTS!
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Even though I try not to make it the only factor in my buying decisions, I must admit that price first brought me to buy.com. I came across them via an online search engine while shopping for electronics, and the price they offered was about the lowest offered. Since then, I've bought many things, and they continue to offer among the lowest prices available for the items I'm purchasing.
Another huge factor for me is shipping costs. Rightly or wrongly, an offer of free shipping always gets my interest! Virtually every item I've purchased from buy.com has come with free shipping. The items for which I have paid shipping have had reasonable costs.
I've also been extremely pleased with the speed of shipping. Many of my items have come before I expected them to arrive – including some last minute items before Christmas of 2008. I can only recall one item that arrived a day or two later than expected. Order fulfillment has been completely accurate in my experience.
The quality of my purchased items has been uniformly high. Everything I've bought has been as expected – or better! The laptop computer I purchased as a refurbished model, but you'd never know it from the packaging, condition, and operation. It's been an excellent computer, and saved me over $300 over a comparable new model.
The one company division with which I've had little experience has been Customer Service. There hasn't really been any reason for me to talk to them! The web site is well done, and I really like the ability for purchasers to review products – this is usually a major factor in helping me determine which product to pick. I also get an email or two weekly from buy.com with the "Buys of the Week." Perhaps more junk mail for some, but it's nice eye candy – hard to resist buying sometimes when you see the deals available! "Wow, a 1TB drive for only $90 and free shipping?!!"
No, I am not an employee of buy.com, and they did not compensate me for this review. It's just that I've had great experiences, and have no reservations about purchasing from them!