Burton Snowboards

I bought a board and received an e-mail that said the board is out of stock. Thats totally okay but they do not respond to my messages and they have had my money for almost 1 month. Horrible company.

Burton made a promotional discount for healthcare workers because of COVID-19. At first, this seemed like a really great promotion and I was stoked. Well, the promotion was granted and being excited I spent a long time on Burton's website but only finding there were no products in my size and level. The staff at Burton have been surprisingly fairly apathetic and even defensive. We healthcare workers who are taking care of COVID-19 sick patients have a ton of stress, our family lives are radically changed, I haven't hugged or kissed my wife or family in many weeks, sleep in a different bed, and this seemed to be a nice gesture but in reality just looks good for Burton's PR but was a promotion that can't even really be used. I'll likely be considering other companies going forward. Shame on you Burton for getting some of us, who are putting our health on the line, excited only for Burton to dangle a carrot in front of us. Using a pandemic to make yourselves look good in the public's eye. Shame on you!

I have just spent the last few days in an email discussion with Burton warranty about a jacket I bought 3 years ago but only used for 3 weeks(One week per year). There is a clear manufacturing fault, so I was advised to send it to them. At my expense. After receiving It the person dealing with my complaint quickly decided there was nothing wrong with it, and That he will be sending it back the next day. It. Then took the next few days of emails before he finally agreed that yes there is a fault, but this is due to degradation and not a manufacturing fault. And furthermore the degradation is due to over usage and sweat. The degredation in question is a welded seam.
Burton doesn鈥檛 give a ship anymore.

Avoid this website. Got charged instantly for a pair of socks but then received an email saying that they were out of stock when they said they were in stock on their website. Tried calling their number, just rang out with no response. Tried emailing them twice to get a refund and no response. Absolutely shocking. Will now have to escalate through PayPal.

Don鈥檛 ever buy from this 鈥渨e could care less about your satisfaction鈥?crap company. You bought it…. enjoy sucker. Took one run in a pair of boots and tried to swap for a more expensive pair. Nope. See ya. Week prior swapped my daughters boots at Epic Sports after two full days of skiing. They were happy to make sure we were satisfied. Night and day. Never ever buying from Burton again. Ever.

#burton

Apparently burton snowboards doesn鈥檛 care if you鈥檙e satisfied with your purchase. I spent $725 on the #stepon system and my foot is too wide for the boot required. Therefore it rubs the outside of my foot and it hurts like hell! So I called them and they told me I can鈥檛 return them because I rode in them. How would I know they hurt if I didn鈥檛 use them? So they gave me a 40% coupon so I could waste more money an a company that doesn鈥檛 give a s*** about it customer.

? #burtonsnowboards

You have lost a long time customer.

Our local Boys/girls club engaged shawn white as a speaker this past Dec.Not only were his requirements (private jet flight ) outrageous, but he changed the date two weeks before and the club lost all of the deposits and had to scramble for a venue. AND BURTON REQUIRED THEM TO PURCHASE SEVERAL BOARDS at a high price. Really!!! This is a non-profit association that exits solely to help CHILDREN. My family and friends and anyone else I can influence will NEVER PURCHASE BURTON merch agaun

Burton warranty program is a joke. Have an old bag and checked with them before I sent it to them to see if it was covered. They advised it should be covered. Sent it in and a month later they told me they won't cover it given no proof of purch. Give me a break!!! Another lost customer. Told them to keep my back pack! They can use it to carry all the boloney claims for their lifetime warranty!

Twice they messed up and put the billing name on the shipment name which meant the Xmas present for my girlfriend couldn't be collected, really silly mistake.

I was promised a 10% discount with my first order (600鈧? if I signed up for the newsletter. I signed up, but never received the promo code, then contacted 鈥渃ustomer service鈥?chat, and was told that it could take up til 24 hrs before I would receive my promocode by e-mail . I waited 48 hrs and still no code, and had to send my order thru, if I would have any chance to receive boots and bindings before X-mas (gift for my son). Contacted customer 鈥渟ervice鈥?again WHO declined my ask for the 10% discount because order was sent before I signed up for the newsletter, what a lousy 鈥渟ervice 鈥?Burton!
(Need I say that the newsletter has been signed OFF again?)

I used to live in Grand Rapids, Michigan, and at the time snowboarding was just starting to take off. I became a fan of the gear and clothes, basically the entire Burton look. Within the last couple years I purchased a number of zip up hoodies, tshirts, hoodies, long sleeves, and so on. Well it turns out that all the sweatshirts are a horrible fit and quality. I was surprised myself. A few of the sweatshirts had the sleeves too shirt. I'm 5'8, 190, so no long arms going on here. And one another pair the waist was too short. I've been wanting to leave a review for quite sometime, as i paid a decent amount of money for the sweatshirts, like $80 or more. Oh well. I feel better now. However i will not purchase another item. Would you?

I had to wait 1 hour on the phone for customer service. I placed an order for snowboarding boots, bindings, and a board and it got cancelled because the billing and shipping address addresses were different. My order got flagged for fraud and then I never got a notification email and it was cancelled. I never received notice of the cancellation or of the fraud being flagged. It messed with my timeline to order all my gear in time. The customer service rep was not helpful at all.

I paid 拢400 for a new Burton swash goretex jacket in December. After 2 weeks in the slopes I had a hole from wear next to my right pocket, 2 weeks later new holes on both the right and left sides, as if the jacket was literally rotting! By the end of the season the jacket looked 5 years old, had lost its waterproofing and looked like I'd dragged out down a gravel road. I have made 2 attempts so far too get Burton to honour their warranty, as the product is clearly made from inferior materials (I have a 3 season old Salomon Fantasy goretex jacket that still looks new so I can tell you it's not my riding). The most recent time Burton have slapped on a black patch (my jacket is orange) over some of the holes, ignoring the rest and returned it to me. Who would wear that? On what planet is this a solution? I cannot believe Burton would sell such a piece of sh*te and then give me this kind of after sales service. Burton used to be the best, but I will never buy another product from them again.

TL;DR BURTON SNOWBOARDS DOES NOT HONOR LIFETIME WARRANTY ON BINDINGS – WATCH OUT.

This season (January 2019) I went snowboarding in the Alps, and the base of my Burton bindings started crumbling – more specifically the gas pedals.

I wrote Burton Customer service when I got home and sent them pictures of the bindings. They were nice at first, and sent me a pair of replacement gas pedals, but they didn't fit the bindings. I returned to them and they answered, that they unfortunately didn't have any more in stock. I told them that I had hoped they would honor their lifetime warranty on bindings, but they won鈥檛. I am now stuck with binding that cannot be used.

I have been a loyal customer since 2006, and I simply cannot understand that they cannot find a solution or give me an adequate compensation. Situation right now: I am missing a pair of bindings for my board.

A liitle issue at customs but no doubt about the efficiency of the company.

My wife purchased a Burton Vagabond jacket for my birthday. I was delighted with jacket after trying it on. The fit was great and I was so happy the fact it was made from gore-tex fabric. The problem started when we hit the slopes i. It started to snow in our resort and the Jacket leaked water right through within 30 mins. My daughters 拢35 Aldi jacket held out much better. Friends of mine in Volcom gore-tex, Burton AK Gore-tex and Westbeach jacket were fine, with their products beading the snow melt nicely. I have a gore-tex walking jacket that is 10 years old and worn daily in good old rainy UK. This Berghaus jacket is still watertight. The Gortex Vagabond jacket is not what I expect from Burton snowboards as a market leader nor what I have ever experienced with other gore-tex products. This jacket might be from a flawed batch… I hope so. The jacket that was purchased for is 100% not fit for purpose. Definitely do not buy unless somebody shows you a demo of the products waterproof properties

I contacted them a week ago regarding a defective product. No reply to my email despite a follow up by me. Stayed on the helpline recording for 40 minutes before hanging up. Tried online chat, but says it's unavailable.

Really, really poor.

Burton have legendary support. I'm riding on Mission bindings that are 10yrs old, they are still going strong! I reached out to Burton support for a couple of replacement straps for if these eventually die on the mountain.. they were happy to oblige free of charge. (i would have paid!)..
Companies that treat their customers like this should be supported.. it's becoming less and less these days.

Bought a jacket for my girlfriend, she loved it, it's comfy and very warm, according to her. So far so good. I might get myself a snowboard soon!

Best snowboards in the world!

I've bought snowboards and bindings from Burton.com. They have awesome products and the service is really good too (quickly responding when I had questions about the products). It was very flexible to order from them (Germany) to Sweden, super fast and free delivery and easy returns when I ordered wrong size once. I'm very happy with the products I bought and I would recommend to order from Burton.com!

Took them over a month to respond to a simple question about a defective product!

If I could give 0 stars I would. I will NEVER buy another of Burton's substandard crappy products again!!
These people have a lot to learn about professionalism and adequate staffing levels.

If your customers are waiting weeks for a response to a simple yes or no answer question then you are doing something wrong!

burton luggage are the worst ever, really expensive and bad quality, and the warranty is not as good as the advertise, i bought a travel luggage and didnt make it to the first trip, i send it bak since they said to me at the store i got it that they have life time warranties, and all i got was a big no, and now im stuck with a 349.99 dollars luggage that has a hole in the bag. will never buy anything from burton again.