Emily
6 years ago
I was shopping online for a pair of snow goggles and came across anonoptics.com. Found the perfect pair, I specifically loved the color of the lenses. I bought them on the spot and was so excited to get them. When I received them in the mail the lens color looked nothing like what was advertised (which is anon's fault, not shopatron i will admit). I put them on to see if I may possibly like them, and hated them instantly. Put them back in the box the exact way I found them and processed my return the next day. I waited and waited to hear back from shopatron. The package was due to be delivered Thursday. Didn't hear anything on Friday, or Saturday.. So i emailed on Sunday asking if my order was ever received. Finally I got a reply Monday night. The man who emailed me was rude and told me that I must have worn the goggles because they were scratched and that I would be deducted 25$ from my return to replace the lenses. I told him that I did no such thing, I shipped them the exact way they were shipped to me and that there was no way I was paying 25$ for something I didn't do. I heard nothing back from him. I called Anon customer service line to explain and got a girl who directed me right back to Shopatron (oh Joy!). I called their customer service and they told me they were waiting on pictures and that I needed to file a claim with USPS. At this rate I feel like there's nothing I can do and I will be charged money for goggles that I didn't like and that I didn't damage. I am just so dissatisfied with both companies for their lack of regard towards their customer. Had I known about this 3rd party company I would have never bought from Anonoptics.com because obviously looking at reviews Shopatron is poorly rated and now I know why.
Im not one to complain to talk badly about companies but this incident really left a bad taste in my mouth.
In turn I just hope that this review helps you to not buy from companies who use shopatron to ship their items.
Im not one to complain to talk badly about companies but this incident really left a bad taste in my mouth.
In turn I just hope that this review helps you to not buy from companies who use shopatron to ship their items.