Burton Mccall

Recently sent some Maglite's to be serviced including one sentimental Cammo Mag which had been personalised with an engraving. Instead of sending the personalised Maglite back, it was replaced with a black mag. after speaking to customer services i was told that the personalised mag had been disposed of and i should have left a note for it to be sent back to me.

"If we had known that any of the torches had sentimental value, we would of course have sent it back to you"

surely their staff should have the to common sense to realise that this torch was sentimental due to the engraving?

Received spare parts for my maglite as promised. No charge either just had to wait for trading to start up again but they didn't forget.

Some of stuff in McCall Swindon Walcot are terrible. There is one blond plumpy blond with the glasses lady and she is only nice to some people and horrible to other. My husband was buying beer one Saturday and she make stupid comments on that like his alcoholic or something that was so embarrassing for him and for that reason he won鈥檛 go there again. Another time it was other lady and she overcharged me. I bought 2 baguettes, it should be 拢2 if you buy 2 or 拢1.25 each . I bought 2 and after I went home I notice that she still charge me 拢1.25 for each. I know is only 50 pence but it shouldn鈥檛 be like this. They very expensive and this particular shop is horrible. They very slow and always que there , they serving one customer for ages. I will never go back there again I have premier shop around where I rather go instead

Excellent service and (so important) communication. I have no hesitation in recommending Burton McCall and thank Anna for keeping in touch so promptly. Val Hurn.

I spent a considerable amount of money on a 1.2L "Stanley" Flask, based on the "Lifetime" guarantee", after just a few weeks, and only the 4th time I needed to use the handle, one side of the upper handle bracket became detached from the body of the flask. I e-mailed 'Stanley', received an e-mail from their UK subsidiary, who expected me to pay postage costs to send it to them for inspection, When I Queried this, they said they did not pay for postage of the defective item. I am awaiting a response from my local "Trading Standards" team. Beware of unrealistic guarantees.

Sent back our dead as a dodo, four year old Bamix last week and just received a brand new one. Great email replies and great service, well done Guys!
Ken Strain

Just received my Felco Number 2's back from a service. Amazing result they look like new, great value for 拢25 including signed for return postage, these really are a pair of secateurs for life. Delighted!!

Called customer services yesterday, as I had bought a MAGLITE torch a few months ago and had finally decided to open the packaging and put this torch to good use.
Alas, it didn't work so I thought who better to call than the official UK MAGLITE authorised service centre.
The lady I spoke with was totally uninterested in helping me or at least be bothered that this not inexpensive and brand new torch didn't work.
I think MAGLITE should think carefully about who they entrust with their after-sales.
This brand new torch is under a manufacturers warranty and I shouldn't have been fobbed off.
I feel It lets the brand downed certainly will think twice before investing in a MAGLITE product.

Excellent service! My trusty Felco's returned a week earlier than I'd expected … fully refurbished and as new! Really pleased!

Sent my faithfull Felco secateurs for servicing. Phoned a week or so later to check they had arrived and to pay. Told they were in the system and that I would be called for payment. 6 weeks later I phoned to be told they had left two messages for payment and this was two weeks after receiving them! This would have added an additional 14 days to the away time. No calls or messages received at all. I now have to wait 28 days in addition.
Cheeky, argumentative and extremely poor customer service.

staff are brilliant, just shame about the management

I contacted camelback to arrange a replacement bladder because mine had a lifetime guarantee.
Burton McCall were told to do a straight swap for mine.
I sent the package to burton McCall via recorded delivery and waited a week before contacting them to check on progress.
They told me they had not received the item to which I surprised them with the tracking number and low and behold they had received it 2 days after posting.
They then admitted that they "obviously had got it somewhere" but couldn't find it anywhere.
When I asked them then if they could send me out a replacement because I had a race coming up they told me no because they had to process the broken one.
When I mentioned that my end of the deal was completed when I sent it to them they told me that I would just have to wait until they found it.
I rang every week asking about it and was told they were looking into it and would ring me with updates which never happened.
They were adamant of not sending it out to me even though I had the time, date and name of the person who signed for it.
I have no complaint whatsoever with camelback only the company they use to distribute their guarantee issues.
When I pressed them further and was thinking about contacting camelback to complain low and behold they found it 10 minutes later.
I would strongly advise against using this company.