Burst SMS

Burst SMS works brilliantly with WordPress woocommerce API. Excellent work. Special Thanks to Andrew Travels from Tech Support. 5stars. Great job to Burst SMS. Thanks again!
David Gawler, Skybridge Domains, Director.

BurstSMS was ultimately the best solution for us after trying two other well know platforms. It met our needs within a very tight deadline we had.

It was a pleasure dealing with an awesome team at BurstSMS. Dealing with Rohit was like having a colleague sitting right next to you, he helped us on every step of the way.

The technical support team was able to quickly resolve all our queries with the API integration with Flow XO. The API is superb! It enabled us to do advanced workflow integation that met our client's needs.

Maria was helpful and resolved our issue right away!

Jeremy from Burst SMS provided excellent support to us, and managed to solve our issue quickly. He explained the issues well and was very polite.

The quick response to my problem made all the difference.
Thankyou so much.

Great service and response and very easy to integrate API's. Keep up the high standard.

Jeremy was very polite and helpful and he was able to work with me to get a working result.

fast & efficient, highly recommended

BurstSMS has been an excellent solution to get my trading alerts sent from my broker account to my phone via SMS. This service is generally only available for overseas carriers such as the U.S., but now I can get my confirmations sent to me via SMS while I sleep.

It just works!!! Every SMS feature you can think of works out of the box, so to speak. Implementation was super easy and the benefits for our business are exciting to say the least! Special thanks to Emily and the MD for personally guiding us through the initial setup. Great experience all-round.

Awesome. Great product. Love the support.

Winston at Burst was great to work with. Thanks team.

Thank you Maria and Jeremy and everyone at BurstSMS, wonderful, friendly and supportive team!

We emailed BurstSMS to close our account because we no longer required their services. We were told that our $386 credit would not be refunded as per their "Terms and Conditions".

This is a blatant money grab!!!

We would be more than happy to pay an appropriate fee for cancellation and refund (even up to $50), as we understand that all administrative tasks take time but to offer no refunds is disgraceful – what if we had $1000 in credit?!

Be sure to read their T&C's very carefully!

Very easy to use. However, with the current pricing, it's not as competitive as signing up with a mobile provider and using single board computers to send out sms. But if u don't want to mess with DIY systems, I'd recommend it.

I use the integration with ZOHO CRM and it has been a rough start. I have to say the support has been good. The time difference has made a few speed bumps but overall it is working out.

Customer service is great. Very responsive and helpful.

Web interface is dated and not all that intuitive. Could do with some improvements and additional features eg customisation of reports, addition of response time-out and visual dashboards

In saying above, gets job done.

So far seems to be quite good. Meets all our needs.

Despite reaching out several times to Burst SMS over email, there was no response for over 5 days. When I contacted the team via online chat, the support staff mentioned that my account was banned and was unable to identify the reason for the ban. He requested me to send an email over to their support email.

I won't recommend Burst SMS, they have questionable business ethics. They start off by giving free credits, after paying, they ban you from using their services.

(Just an update, Burst SMS has replied my email)

Burst SMS is a messaging system, I used it for other non-work related messaging. What is unacceptable is the demand from Burst SMS to remove this comment so that an unban will be given. This is absurd as Burst SMS customer service is incompetent, which is why I did not remove the above comment.

(Responding to Burst SMS comments)

As mentioned above, BurstSMS support staff is incompetent. Users should be notified when their account is banned and that credits are refunded. This just shows poor and terrible business ethics on BurstSMS end. I strongly believe that regardless a user is banned or not, BurstSMS will still take about the same duration to respond.

(Tried emailing Burst SMS with two different emails)

I was ignored by Burst SMS, called the bank and Burst SMS has not refunded me! 2 days ago I had an e-invoice from Burst SMS saying my virtual number was renewed. This supports my inference that Burst SMS did not refund me. As mentioned above, they do have questionable business ethics. Do take note

Simple and fast. What more do you need?

Good platform, easy to use. Chris was also very helpful with any questions that I had.

Would be good to export with customer reference numbers that were uploaded alongside mobile numbers though without the API having to be used.

Pricing is very competitive.

Simple, easy to use interface, easy upload of Excel data sets, no appreciable delays on Send Message.
Only drawback is limitation of 160 characters per SMS, but it teaches you to be concise!

Really average user experience when executing an MMS campaign.

Signed up & found that MMS was a separate product, however u add credit & create contacts in the other portal. Initial send required manual review – fair enough, understandable.

However creating the MMS campaign & scheduling/sending requires manual review for each & every campaign. Needed to send 6 different campaigns & you are locked out from creating the next until they manually review that last.

Great support. Thank you. Really appreciate your real-time service and step by step assistance in finding the best package and timely initiation of the service. Thanks!

Very good – would be great to talk to somebody – the number doesn't work when you ring it