Anne
1 year ago
After sales customer care really poor.long story short I have a $1500 chart plotter 2 years old,which before they sent it for repairs were trying to sell me a replacement one,same model,no transducer,no sd map card.for $800.
The agents said it couldn't be repaired but offered me another model latest for 60% off.they said i could buy new one at burnsco plus freight of $20 so burnsco could receive a new one back in stock.burnsco told me no..they have to make money at least $200.The reason my plotter failed originally was probably due wrong map card being issued originally (this is from service agent)..3 times sent I for repairs.first 2 weeks from original purchase.i have never had such poor service from anyone before..and all they wanted to do is make more money out of me for their original mistake
The agents said it couldn't be repaired but offered me another model latest for 60% off.they said i could buy new one at burnsco plus freight of $20 so burnsco could receive a new one back in stock.burnsco told me no..they have to make money at least $200.The reason my plotter failed originally was probably due wrong map card being issued originally (this is from service agent)..3 times sent I for repairs.first 2 weeks from original purchase.i have never had such poor service from anyone before..and all they wanted to do is make more money out of me for their original mistake
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Lyle
2 years ago
Just visited the Mount Maunganui shop. Looking for life jackets, coast guard man was a wealth of information on the life jackets. James totaled our bill and since he had worked with surf life saving he educated us on how to do our own checks. So informative, thank you gentlemen. Great customer service and happy customers.
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Curtis
4 years ago
Great service from the Burnsco webstore. The team were very nice to deal with and very willing to help me out with each request that I have had. Delivery was overnight for each of my orders and packaged very well. Would recommend to everyone.