Bunnings Warehouse

I recently had a product issue at Bunnings Mt Maunganui and was very impressed with the customer service / communication received from Tammara. She was at all times proactive friendly and polite and in a flash solved the dilemma.

Just incompetent

Wanted to buy an outdoor furniture set

Sunday – sorry it鈥檚 up on a high rack we can鈥檛 get it down in store hours. Come back tomorrow morning it will be waiting for you.

Monday – we couldn鈥檛 get it down we are doing a two day stocktake. We will have it Wednesday fir you.

Wednesday no call.

Thursday morning – we will call you back.

Thursday 4pm – no call.

All I want to do is buy something off you. It鈥檚 a big ticket item. Do you want to sell it to me or not?

To make things easy, I have ordered a Dremel tool online. Online response answer was unclear, but I have asked a friend (elderly) to collect it on my behalf from the Terapa Hamilton store as ordered. She was told the item was not in stock and I should have waited until advised it is ready for collection (my fault I would say). Three days later, was advised that it is now ready for collection. So this time I went myself and had to wait in a queue (the only till that was open at returns for all shoppers and for pickup and collect services). Was then told I would have to go to Hamilton South Store to collect. Had to use my map on my phone to find this store and to get there. As before, I had to wait in a queue for nearly 30 minutes to get the item! I'm still not happy about this and would not recommend buying anything online from Bunnings!

We went to Bunnings, Takanini branch today amid the chaos of Covid lockdown about to begin to change some fencing which I had previously ordered. The young women on the Trade counter were exceptional. They sorted out my problem smartly. They were very efficient, friendly & knowledgeable and nothing was too much trouble. The two women we dealt with were Mele & Aisha. We highly recommend them.
Regards
W&J Bilkey

Over the years I've been a huge fan of Bunnings going almost every weekend for one thing or another and so much so that friends joked sayn Id been to church.
My last few experiences have been really disappointing. Severe staff shortages, having to hunt the store to get some assistance and when I do they're not knowledgeable.
Sorry Bunnings youre letting both your reputation & customers down and this week you sent me to Mitre 10 for the first time ever. I have to say I liked the competition …

Multiple times I have tried to order products through bunnings. First time I went in store to order a part. It was 4pm on a Thursday and they had to contact Australia to order it so they said they would do it tomorrow and call me when it was in. I waited 2 weeks and heard nothing so went back in. The job to order the part was 'cancelled,' so never processed. I finally found someone helpful and knowledgable and ordered the part on the spot.
At a different bunnings store, there was a product advertised on the shelf but when asked for assistance to find them, was told they were in topstock on a pallet. They weren't able to do it because there was no forklift drivers at that time (about 6pm). Was told they would contact me when they had the stock down. 3 weeks later, hadn't heard anything, so went back in. Same story with a different worker saying in topstock and couldn't bring it down, had to wait till someone could. Waited to be contacted (I left my name and number both times) and heard nothing after a week so called them to ask if it had been brought down. No it had not. Finally got through to someone helpful and got it sorted for me and I finally got the product.
Another time, trying to find a product and there was only 1 over two stores. Went to the store on a Saturday and they 'couldn't find it' and that they might have some more delivered during the week (did not happen). I decided to call to see if I could get it transferred from another store that had stock. Called both Hamilton stores and got transferred multiple times and left on hold for 15mins, told I'd be contacted (did not happen). I called the next day and asked again and was told they could get it transferred from Mount Maunganui. Originally had said I needed to contacted Mount Maunganui store and they would send it to their store for pick up but they she said she would do it. Cool. Because I've had A LOT of experience with them saying things and then not following through I decided to ring to confirm whether it had been processed. Rang and was told that they had no way of checking so they would contact MM store. Because I can't rely on that actually happening I said I would call myself. Calling MM store, I was told that it had to be processed through the other store and that they had not received any information regarding stock transfer. So, called back the original store to process the stock transfer and eventually got through to a helpful person in hardware who said they would find out for me. This individual passed the job on to another who did not follow through. I check the stock online and it says there is 1 at the store (after having said they had no stock), so naturally I assume that is my item. I ring to ask (because no, I had not been contacted) but they couldn't find it (surprise suprise). This individual then decided to put a product order in and organize a stock transfer just to be safe that the product will get there. I ended up going into the first store and finding the product on the shelf so finally got it after weeks of nothing.
I have also found multiple times that supervisors are rather rude. Going in store and getting assistance from a worker and they need to check with a supervisor. That supervisor then completely ignores me (the customer) and talks condescendingly to the other worker who is trying to help me. As someone who works in customer service, if you explain something to the customer that also explains the situation/process to the worker who needs to learn it.
Bunnings, please train your staff in customer service and in store processes. Half of the staff are either untrained and have no knowledge on how to do things combined with too much to do let alone assisting customers.

I shop at Bunnings only because I live 1k away my preference is mitre 10 7 k away I cringe every time I enter Bunnings as I know at some stage I am going to be called mate or bud, I am neither any of these just a customer usually only able to not complete my list as there is usually something is out of stock

Lady at the counter didn't explain her self properly when invoice was wrong and asked her to change it . She told me to get code from the drive through area which was on the invoice . So I came back to her with code and said it's the wrong one . Told me get the code what im taking . She had a little tantrum slamming stuff on the counter . If she explained her self properly in the first time . Then she wouldn't have a little cry . Constellation Drive bunnings

Hi. I'm at Rotorua bunnings and use the washroom and it is like the Rotorua downtown toilets. Here it looked like it hasn't been updated from opening. Its filthy dirty the toilet has a seat way to small for the toilet ,the sink is very dirty and the hand dryer doesn't work. With all the products ,customers and contractor's who come here there should be professional maintenance work done. Health wise it is not safe

I enjoy shopping at Bunnings warehouse. There is something I love everytime I shop there. Good qualiity there and a great range of products.

What the hell Bunnings Petone. Stood at your "Special Orders" desk for 10 minutes on Sunday 16 Feb 2020. I was one of several customers waiting (most gave up after 5 minutes, muttering angrily to themselves)
Had to call your customer services to find out that was unstaffed on Sunday (No orders can be placed on Sunday, but you can pickup orders).
What the frack! It is CUSTOMER SERVICE 101 to have a NOTICE ON THE DESK telling customers essential information like opening times.
The customer service line managed get the Operational Manager to come and help me.
He wondered why I didn't ask a member of staff. My answer is that none of the Kitchen staff members nor any of the staff wondering around gave a rat's behind that there were several people milling around the "Special Orders" desk wanting service.
I have told the Operational Manager that I expected a notice on the "Special Orders" desk telling me what to do if there is no staff. Handy information like no orders after 4pm AND no orders on a Sunday AND any(?) staff member can help pick up an order (though that is unlikely).
I only need to look slightly lost in MITRE 10 to have a staff member to approach me. I'll have to set myself on fire to get Bunnings Petone staff to even notice me.
I will check in a week if any action has been taken to inform customers of "Special Orders" desk hours etc. If not, I assume the Operation Manager has a manager and Bunnings has a NZ CEO.

Even if you can find someone to help there's a good chance they don't know about what you're looking for. Then there's the key cutter who can't cut keys that work or the understaffed check outs. On a recent visit I was one of many who dumped their stuff and walked out rather than join the long queue at the one checkout.
The last straw was trying to buy a product that was being advertised heavily, that turned out to be a discontinued line, and was nil stock at 3 different Christchurch locations. Wouldn't have been so bad if I hadn't been sent from one store to another,
They're now my last choice for hardware!

I鈥檝e had a few bad experiences with Bunnings over the years but decided to pop in to the new Christchurch Airport branch last week and see how they performed. I bought a few things and got a very friendly reception from one of the checkout staff, Georgia, which was reassuring bearing in mind the store had just opened and was pretty busy. Well done.

On the 21st August I ordered pavers and paid $500 deposit. On 11th September I emailed asking what was happening with my order and got no response. On 13th September I emailed again, no response. On 14th September I phoned, got redirected four times, put on hold for 10 minutes, and was told someone would get back to me. On 14th September I got an email saying someone would get back to me after the weekend. No one did. Some time after that I received a call to say the order had not gone through as it did not meet the min order number from the supplier Weststone ( who also if they cared about their customers could have followed this up immediately ). Several days later it was confirmed the order would go through. Another few weeks a several un- returned calls and finally a confirmation my pavers would be arriving. Phoned when they were due and was told someone would get back to me. you can probably guess this did not eventuate. Get a call they are due to arrive and cannot be delivered to our home as the must be delivered the the store. So pay another $170 to re-ship from the store to my house.
Apparently booked for delivery on the 25th of October, money is taken immediately. Alas this did not happen another call and it was explained the public holiday the following Tuesday had prevented this delivery???? Someone was goin to follow up and find out exactly when the delivery is to take place. another week and still nothing.
I can guarantee the information I gave about the restricted height of our driveway has not been passed on to the delivery people. What I cant understand is how the service is this appalling. As yet on the first of November I have no idea when or if I will receive these pavers… Think hard before ordering with Bunnings.

Non-existent customer service. Doesn't seem to matter which branch we visit – the service (or lack thereof) remains the same.

I don't think the service quite as good as it was a few years ago but they still have a great range.

i found a lower price on a same stocked item and they beat it by 15%

I was shocked beyond belief at the terrible experience I had at the Customer Desk at the Bunnings Warehouse, New Lynn, Auckland, New Zealand – The girl named Sasha lacked any knowledge or experience whatsoever and she was made in charge of this very important place. Sasha couldn't do a simple refund for items that I had been billed twice. Sasha checked all the items on her table and believe you me she had no clue what she was doing or saying whatsoever …On being asked for her name she hid it … when I asked her for her supervisor, she stated " I am done for the day and I could speak to anyone else I wished to" … A store which I have been patronizing from their inception chose to treat me like this – this is simply disgusting. This incident happened yesterday [18/04/2018] around 2.30pm REF: S9502 R07 P29 C16935 #007-60137-9502-2018-04-18

Bunnings is an Australasian hardware supplier. I've used the website for a couple of years. Not as useful as its major competitor.