We are now exhausted trying to at least change our flights but with no luck so far. We have tried to email them more than 10 times and called them more than 200 times (no exaggeration) but their customer service is essentially non-existent. The few times we managed to get through there was always a problem and they could not solve the issue right away and we had to call again when finally one lady advised that we not only cannot change the flights but we have to even pay some kind of 'no show fee' even though we have been trying to contact them forever. This was her response after 2 of her other colleagues before that actually said that it is possible to change the flights we only had to call again in another time due to problems with the system…. Unbelievable! As I said right at the start – AVOID AT ANY COST.
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Easy to change any flight or date for 50 euros.
Call-center answers very quickly.
Best food.
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Pilot couldn鈥檛 land the first time and retried and didn鈥檛 even give us information.
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First off we arrive in the airport, and the minute we have to start boarding, we get told plane i delayed for 5 hours. We get zero explanation or information from anyone, even the information desk had no idea.
After the first 2 hours they made sure everyone got something to eat/drink. A bottle of water, a dry bread and 2 slices of cucumber, and a cracker.
Then we got further delayed for an hour, still no information.
Finally in the airplane about an hour in, our 14 year old kid got sick, and vomitted all over himself and his seat, no vomit emergency bags anywhere.. had to ask the stewards over and over to bring bags, franticly trying to clean up the mess there was no assistance besides a few handy wipes from the personel, who all 3 of them, left the cabin while all this was going on and went in front of the plane with closed curtains. No assistance at all.
You get what you pay for, but I wouldnt travel for free with this terrible company.
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The delay can happen time to time, however really very disappointed with the approach of the airline.
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