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It's not waterproof and you can find a similar bag on AliBaba for 1/4 of the price.
I've had the bag for a few days now and today it's been raining. I put the backpack on my back and rode my Vespa home after a day of work. That's a 20 minutes ride. The inside of the biggest compartment got wet with water entering from the sides. I also found an almost identical bag on Alibaba (just search for "Laser cut backpack") for 1/4 of the price these guys charge you.
Unfortunately I'm reading these reviews only after the purchase and it seems like it's not as sturdy and resistant as advertised. It's definitely not waterproof and this is a big problem for me, as I use it to hold my PC as well. I'm afraid I should be expecting to see it falling apart within the next few months, although I really like it.
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CON:
after 9 months the backpack is slowly falling apart. Seams are ripping up, inner lining is coming apart, belt and handle are not built to last.
After contacting customer service I was told the order is too old for any compensation (9 months old) and after that they simply stopped replying. Although it's shipped from UK, when I ordered brexit was not signed and I should have received a full 2 year EU warranty.
Conclusion: cannot recommend, not built to last, bad Customer support experience.
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Bulit for Athletes have stated I can't get a replacement as its over 90 days.
So they should amend the product description to say " Lasts 90 days then you're on your own.
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Thank you again for all your help, I鈥檓 sure I鈥檒l be ordering again from your website.
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I've emailed customer services several times and been told that because it is out of their exchange period I can't exchange it. I don't want a refund I just want a bag that isn't faulty! They claim to make the most durable bag on the market and then only give it a 3 month warranty… I think that speaks for itself.
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But their website and customer service and the reviews on their website are real fake!
They asked me to write a review, which I did. I gave 4 stars and listed a few cons next to a few pros.
The cons were:
– extras are quite expensive
– backpack is quite heavy (1.6 kg when empty)
– Hermes is used as delivery service
– not all zippers are YKK zippers
Pros were:
– lot of storage space
– great padding
– great choice for travelling / gym / hiking
– good compartments
They have deleted the review after a few hours. When I asked them on Instagram why they did that, they immediately blocked my account without giving any answer. I then used another IG account to share their behaviour with ~4000 followers and they blocked that account also.
This behaviour is really unprofessional!
You also notice on their website: If you sort the reviews by 'most recent', it is only showing 5 star reviews, even though there might be more recent reviews with a worse rating.
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Well made, sturdy, waterproof, well planned compartments. It鈥檚 great item.
45L is too big for everyday use and would most probably use it on a camping/trekking trip.
Ps.And no you can鈥檛 get it better on alibaba because what you鈥檒l get on alibaba or amazon is a cheap knockoff that will break by the time you put it on.
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