Andres
2 months ago
At first like many others I was sold on Redux by the idea of getting my custom PC prebuilt for only a $75 build and test fee, it was almost too good to be true… because it is. The entire company has 1 service rep that responds to all live chat messages, emails, and phone. And more than half the time he's completely unavailable . Orders are supposed to take 5-10 business days to ship as advertised by there site, after the 10 business days were up I logged into my account their site to check to see if it was shipped but instead was told the day it was supposed to ship that would be an additional 3 weeks. Thats fine, its Covid time and Christmas season, so understandable. Then a week later I log into the account again to look at my Specs to compare to my old system and my order had been refunded without myself ever having requested, after being informed that my cancellation request could not be cancelled even though no transaction had even showed up to my banking institution yet. The same customer service rep that submitted a cancelation request without my permission wanted me to resubmit the same order with the marked up prices due to inflation from supply and demand over the past month. Needless to say I'm not trusting these guys with anymore of my money. In conclusion, I've never had a more difficult time purchasing from a retailer my entire life. If you want a really nice PC and can't or don't want to pay the $300-$400 markup from more well know builders I'd say just put sometime into watching youtube tutorials on how to build your own, its the only realistic way to get the most bang for you buck when it comes to PCs. Redux is by far the sketchiest route regardless of what your favorite youtube reviewer has to say about the system they sent them specifically knowing it would be reviewed under a microscope. Beyond disappointed with how this company has handled everything from start to finish.