BudgetAir

Ticket cancellation – No reply / update about refund
Booking number – BSE-0628315
I have cancelled my ticket on November 14. I got automated reply saying within 5 days i will get email about refund and summary of amount of refund i will get.
So far its been 20 days. i have not got any refund and updates about refund. I doubt now whether i will get refund or not.

Disappointed with this bad service

Exceptionally dodgy organization. How is it even possible that "trusted" sites as Momondo includes their offerings?
Customer support call number is specifically DESIGNED for customers to get no support. For those of you searching for the number (link deactivated in most countries) use their Dutch number: +31 (0)20 206 1918 (press 2 to connect to ticket issues).
They are a Dutch company, registered in Amsterdam.
NOTE: They claim 4 starts at Trustpilot!!!! How is this even allowed by Trust pilot?

When I booked me and my colleague's ticket to Asia Budgetair offered a service called AirHelp. To the cost of 鈧?25/pp Airhelp would assist us with the refund when and if the flight was severely delayed.
At the return, one of the lags was delayed 30 hours (!!!!) without explanation. Airhelp just answered that they are still after four months trying to get in touch with the airline (???).
If Budgetair is offering this service and charge for it at the same time as payment is done for the ticket, without taking any action it is Fraudulent Presentation, which is illegal. DO NOT pay for AirHelp when booking your flight.
Last time ever I book my tickets with Budgetair.

Don't use them. If you have to use them, don't use trustly to withdraw the money (so that you can give the money back from credit card company somehow still)

Book a trip, paid with trustly and didn't get any emails afterwards. Luckily I saved my booking number or this money is gone forever. Support phone number is always busy. Wrote them an email and they said the ticket is now more expensive and I have to pay more money to get it. I decide to get my money back. Hopefully they are telling the truth…

They are not Swedish company, be careful.

No flight but money was taken.

I tried to book a flight from them with Trustly payment. Something in the transaction failed as I didn't get the flight but the money was still taken. I have now fought 1,5 weeks with their rubbish customer support without getting my money back yet.

Ebookers should stop linking to them. Don't get flights from them. What ever you do, don't pick the Trustly payment method. It had a 150SEK discount and now I know why. Its now my responsibility to get the thing fixed and they make it purposefully really difficult. BudgetAir, such a rubbish company.

I am not sure that this company is registered in sweden or not? please help? If yes, where is their registered office in sweden and organisation number which I wanted to check before using this website?
Please help as i could not find anything on their website before buying my tickets..
Regards,
Sim

– Swedish site that can't handle characters such as "脜"/"脛"/"脰"
– Got a confirmation on the webpage that my payment was successful but not my booking!
– Was directed to call a support nr – calling the number I get information about that the support is closed and the opening hours can be found on the webpage (which was hard to find).
– Calling at office hours ,10-16, and only get at machine voice on repeat that everyone is occupied.

Don't use this site. It's should be banned!

I booked a flight with Budget Air and later submitted a request to change the date. It has been 1 week and I haven't received any response yet. Also, it is impossible to reach their helpline.