BTO Laptops En Desktops

I've now had a high end laptop from BTO for almost 3 years.

First things I notice upon arrival is that the screen brightness can't change even though windows seems to think it does according to the appearing and working slider in the top left of the screen.

The aux connection for the headset isn't being registered about 50% of the time and requires plugging in and out a frustrating amount of times before it decides to work.

few months in I get 2 dead pixels on the screen.

another few months later one of the leather grips on the bottom let's loose and in no time at all the rest joins (glue/rubber melting due to heating issues. bought a cooling pad right after this)

When I had it for about 2 years the T,J,L,[,8 keys stopped working every time the laptop gets remotely hot. Even though it's on a cooling stand.

You might ask why I didn't send it back each time. A friend of mine bought a laptop at bto around the same time and experienced similar issues + his laptop wouldn't start anymore.

The first time he sent his laptop with the charger but was without a charger when he got it back. Also his laptop wasn't fixed (even tho they said it was)

Second time: second time. He's told it would be sent back in a week, maybe 2. Took MONTHS. also again. still wouldn't start up.

Third time: he got new everything in the laptop and finally it worked properly.
THIS IS MORE THAN 6 MONTHS LATER AFTER HE ORIGINALLY HAD THESE PROBLEMS.

I simply don't have that time as I really need this laptop for school deadlines.

the computer is powerfull and against all my expectations might make it through my education. however,

I would STRONGLY suggest not buying from BTO.

oh yeah, their chargers break at a pin drop

BTO is a good company and the service before sales is good.
A little more information on the product and the build quality could help. I know it is not always easy to get the details on all component of a product you buy.

I did use the after sales customer service, then get let down because instead of a transfer, I got a new number to call.

for the rest the internal components are as expected and it is really good to be able to find a company offering different sort of keyboard options.

thanks

G

Excellent laptop, had lots of customization options and seemed to be the best value for a custom product. The only problem I can think of is that the webcam is in a weird spot, and installing my own copy of Windows was a bit of a hassle.

Happy with the service and response time, which gave me confidence to buy the laptop. Is solid build, and has worked perfectly to now (2 months). Fingerscanner, camera, etc. all good quality. Happy with purchase.

I was referred to BTO from a friend, since i was starting a new job and needed a high-level laptop, but at a fair price. I was dubious at first, as he sang their praises, but lo and behold, he was right! BTO provided me with excellent options, with top-notch specs at a good price, and they helped with professional and capable service. If you need the best equipment, but with a reasonable price, then this is the place! I highly recommend to all my colleagues, friends, and family.

I bought a laptop from BTO And I couldn't find anywhere else the configuration and price that they offered.

The configuration excell all my expectations.

Bought a laptop. On delivery there was a problem with one of the components, and they replaced/fixed it, no-questions-asked, and paid for the required shipping. Bought another, and again there was a problem, and again they replaced/fixed the component. Very good service, I would buy from them again.

Reliable laptops, great customer service! Handled fast and professional.

A great laptop

The laptop I bought from BTO was top notch in pretty much every respect. A sexy and sleek design with an aluminum housing, a responsive keyboard that allows my fingers to fly over the keys while typing. The only caveat is the fact that the aluminum case transfers the heat of the CPU pretty well which means your fingers may get a little warm and sweaty when gaming for extended periods of time on a hot day.

Over all I would wholeheartedly recommend this brand.

Great price/quality. Laptop works well and lives up to my expectations.

The promised delivery of a couple of days is nowhere close to accurate though. Expect at least a week delivery for a laptop.

I was very impressed with BTO's pre-sale support – they helped and guided me through a purchase of 4 'high end' laptops for our company. The users who received the laptops are more than happy with their units. Build quality and specs were better than expected. BTO are now our official laptop supplier 🙂

Better Than Others! BTO is in every aspect what it says!

If you looking for a unique computer that complies with "yourself"; BTO is definitely the first to go to!

Great product. Superb build quality and performance. The ability to pick and choose your parts is wonderful. Quick delivery and a very satisfied customer

Nice machine, quick delivery
Did a complete build of a custom machine, delivered within a week.

Quick delivery, great service and wonderful product.

Great quality, great service and good pricing.

The laptop I ordered was delivered just as I had instructed them, with the right software, hardware, extra's also. The only thing they didn't deliver the 1st time – but they were very prompt in solving the issue – was a cover I had ordered with the laptop. They sent it over a few days later. So far the laptop has met all my expectations.

Excellent service via both telephone and email. Customer service provided me with some good tips and recommendations before buying.

Perfect information stream. We were missing a DVD that should be included, we mailed and recieved a reply the same evening and the next day they mailed it to us.

Decent delivery. Nice contact regarding delivery estimates.

Good products
My previous BTO is 6 years old and still going strong.
Due to age now enjoying my new BTO X-book.

thanks to the handsome layout of the website it is easy to make your choice for a new laptop and build it like you want it. The quality of the devices is also perfect. As we needed a 2nd laptop we did not hesitate to choose for BTO again.

Quick support and good notebooks.

PC didn't boot properly at first (windows not installed?) – however, the guys were very helpful in putting this in order.

There were not many alternatives available for what I was looking for. Ended up with BTO and got the laptop assembled as I wanted it and for a fair price. Good advice and delivered as promised (a few weeks ago).
Of course the quality of service is especially interesting after the sales, if something goes wrong. But that has not happened yet and I am confident that also then the service will be fine.
Bert