Frankie
1 month ago
While swimming around the world still looks a lot different than normal due to the effects of COVID-19, we're still highlighting and celebrating swim teams from across the country. This week, we're taking a closer at the Stamford Sailfish Aquatic Club, a relatively new year-round team that's already grown by leaps and bounds in just a few years in existence.
Barely three years ago, head coach Connie Wu founded the Sailfish with only 19 swimmers, and in the few years since then, the Sailfish have already made an impact on the national level, having been recognized as a Bronze Medal Club by USA Swimming. Just last month at the Richmond, VA, site of the U.S. Open, Sailfish swimmer Connor Morikawa set Connecticut LSC resident record with his 1:01.38 in the 100m breaststroke. Sailfish boys relays squads have also set state records, and a small bevy of swimmers have put up time among the fastest in the nation.
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Leeann
3 months ago
I placed an order for 2 sweatshirts from BSN Sports for my son's school on the evening of October 23, 3030. An hour and a half later, my son advised me I had ordered the wrong ones, so I sent an email to Customer Care asking to cancel the order, knowing it had not yet even been processed. No response. On October 26, 2020 I sent a second email. No response. Then I called and waited on hold for 30 minutes for a Customer Care Representative. That Representative said the only thing he could do to cancel the order was to email the "production department" and request the order be cancelled, and I would have to wait until they responded. I said OK, and he put me on hold to email Production Department. While on hold, my call was disconnected, or he hung up on me. I then sent a third email to a corporate executive to request the order be canceled and explaining that my call had been terminated. No response. Finally, I call again and after 21 minutes I was connected to a second Customer Care Representative. That person explained the ONLY thing Customer Care can do to change or cancel an order, even before production, was to email the Production Department and wait until they respond. He said I should receive a response the same day. There was no response, but the next day, a Customer Care "Team Leader" emailed me to chastise me saying she had only received two emails and I did not send a third. What she did not realize was that she did not get the 3rd email because I sent it to someone else, hoping to get a response. The "Team Leader" also indicated the company was "4 days behind responding to emails". So, she took the time to respond to my email, chastise me because I claimed to have sent 3 emails and she had only received 2, but she did NOTHING to address my problem. Since, I have looked at another web site that offers company reviews, and BSN Sports has 29 such reviews – one of them is for two stars out of five, the other 28 are all one star reviews. More important, ALL of the reviews complain about customer service being nonexistent, argumentative, refusing to cancel orders, and dishonest.