Bsh Group

Their engineer has attended my Siemens dishwasher repair in the UK 鈥?very professional, friendly and efficient. Plus provided me with practical advice on how to maintain the machine.

It was very easy to book online for appointment in just 2 days, their phone support was very knowledgeable when I had additional questions, and the engineer phoned before arrival.

Very happy with the service!

Rather infuriating experience…

Initially engineer misdiagnosed a noisy fan. I challenged the diagnosis and a second engineer was sent who agreed with me 1st engineer was wrong.

To be fair to BSH, after much fighting they waived call out charge and remedied with correct repair. But took blood sweat and tears and almost put me in an early grave getting there. Shouldn't be up to the punters to diagnose faults…

For those with a set of star drives and a bit of a brain, exploded diagrams of.ovens available on line as are parts. If you want something doing, do it yourself…

I am writing with reference to BSH UK with respect to GAGGENAU one of the companies they hold. My experience with BSH GAGGENAU HAS BEEN APPALLING. All my equipment is Gaggenau in my kitchen. I have a fridge/freezer ice and water dispenser. The fridge is 10.5 years old. There was a leak form the 2 way solenoid Valve which is easy to replace as I understand it is the same part used by Maytag and other makes. However, having made an appointment on a Monday I returned on Thursday to find a curt unfriendly message on my home telephone answering machine cancelling my appointment because they no longer have spare parts. I tried to get someone in Germany to no avail. Rang Gaggenau they said they would send someone to suit me in the day. This did not happen as the very kind gentleman who came and diagnosed the problem had an all day time. He rand Gaggenau to request the spare part which they informed him was no longer available. I had to leave him to it as had to be somewhere else. Then gaggenau who had not left or sent me a invoice for 拢99 sent a demanding letter saying I hadn't paid. They took 20 minutes on the phone to find the invoice. I have, a week later had someone else in which too 10 minutes to fit the 2 way valve needed to allow the fridge to produce water and ice. I BELIEVE THAT PRODUCTS SHOULD BE USED FOR AS LONG AS POSSIBLE. THE FRIDGE FREEZER WORKS VERY WELL AND ONLY THE VALVE NEEDED TO BE CHANGED. GAGGENAU WASHED THEIR HANDS OF REPLACING THIS PART. I find it difficult to understand how a company allows their products to be represented in this way especially as we as a world are trying to become more conscious about the enviroment. Should I throw the fridge away because they stopped spare parts for it? There must be some responsibility. They were unable to answer this question. So DO NOT BUY GAGGENAU. THERE ARE PLENTY OF OTHER MAKES. THE LEVEL OF SERVICE IS APPALLING AND UNPLEASANT ESPECIALLY AS THEY DEMAND LARGE PRICES FOR THEIR APPLIANCES.

Very good. I dont know why you give only one star. In Holland they did repair my Siemens espresso machine. They did a very good job with good handling and within a week. Hoop they will do that too in your countries!