Bryanfellmotorengineer

Long standing garage which carries out excellent work and staff are always helpful.

Awful receptionist, not good for business at all. I called in for a quick job after Appleby Fair. Mechanics were very good as always but were given wrong job by receptionist. When corrected she said I was rude, not so. I went outside and the mechanics did the work perfectly as I had requested. Upon return to pay the receptionist said they did not have the part; was again very nasty and intimated she owned the company, saying 'I do not know if I want you back again'. She was abusive and bullying towards me. Her attitude towards customers is awful. The lady being served prior to me was also complaining about work carried out, she was told to go to another business nearby and 'did she want their number'? Then as I was leaving I was told to not come back unless I had a 'smile on my face'. If it were my business I would tell her to pack quicker than I could say Cersei Lannister. I will NOT be going back, with or without a smile on my face. I did notice she never had one at all. Another two customers lost.