Bruutea

Signed up for a subscription box that never came. I certainly understand the impacts Covid has had on some deliveries; however, 12 days after it had been sent (according to an email) I still had no box despite the fact that all of my other deliveries were arriving just fine.

More than anything, the customer service is what caused me to bail on this subscription after one failed month. When I kindly inquired about my delivery, I was met with a very short response and a laissez-faire attitude. So I followed up again about 6 days later, to which I was made to feel like the bad guy for not being patient and they weren't going to do anything to help me. I asked for a refund rather than a new box and my email went unanswered.

Would highly recommend seeking out a subscription with better customer service ratings – or take the loss if something goes wrong. I was incredibly unimpressed by Bruu.

The company didn't keep in touch as expected. Following an engaged line after i rang they didn't get back to me regarding a potential order. This pattern was repeated over and over again.

Poor company avoid.

I love tea but struggle to find a decent quality of tea since I stopped drinking tea bags a year back. Then I stumbled across BRUU the tea club and at just 拢5 for the first month (with free delivery too) I thought I would give it a go.

I have been blown away, not only by the service and convenience but also by the tea. They claim to sell gourmet tea and I certainly agree.

I have tried all the other loose tea companies nothing comes close to the tea BRUU sell.