Brugman Keukens En Badkamers

Nicolette
3 months ago

In 1 woord TOP!!!!!

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Mandi
3 months ago

Delivery was done on time but was not satisfied that the tiles for the bathroom were delivered outside of our home but not carried inside at the location were the bathroom renovations had to take place. I have spoken to Brugman and advised them to revise this process since this burden should not be passed on to the consumers.

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Jillian
3 months ago

We have paid a reasonably huge price for our dream kitchen. We have issues with 2 of our appliances for which we have already spoken to the branch manager of Burgman Keukens Den Haag. We have not had any response from them and it is already two weeks. Hence we are very disappointed. Probably we can give a better rating once our issues are resolved.

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Tyrell
5 months ago

We did our kitchen which costed us almost 30k with this company. We had issues with things not finished well and wrong measurement of kitchen which left floor open and needs to be tiled. When we were ordering the people were very nice and now after installation with all the problems; they promised to correct the issues. BrugmanUtrecht – Bram was our contact salesperson; afterwards when we came back with the problems he refused to talk with us and says he is busy. Arvid took the points and told us they will come to solve the issues. Now its 3months and we have been send back and forth between head office and its all promises and nothing tangible delivered. When we call Bruman Utrecht the salespersons are busy, they just say they will call you back and never do so. Head office told us 16th September the monteur is coming and extra material delivered. No monteur came by and no communication. They only delivered one plank which is not even enough to cover the two sides of our kitchen. Our floor was left in bad state for 3months now. Installation was in July. We are tired of calling and being told lies. The receptionist ladies are understanding but cant help us. I wrote a review on google and Inge Brouwer asked me to send the photos l sent to her all the details and photos but never got any reply. Last week Remco told us he is willing to help us and will call us back Friday. Up to now no phone call.
In all my 15years living here in Netherlands, l have never seen such a cheating company. We are really shocked! We have wasted so much time calling, sending emails, being told to send pictures and nothing happening.
When we did the order Bram and Arvid all spoke good English. Now with the complaints we were now being told their English is not good so that's why. But in the beginning when we ordered we understood each other so well. Inge Brouwer l see she replies people here, but never replied to my email which l sent as per her request!

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Marsha
5 months ago

I bought a kitchen from Arvid de Haard in the Brugman shop in Utrecht. He overpromised and underdelivered. At least 20 times during our conversation I mentioned I want everything included in the price. Multiple times every time the contractor came,they kept adding up costs. Initial price was 鈧?0,000,ended up costing 鈧?2,500.

The contarctor (West Nederland Bouw) they used was ridiculous. Wanted 200 euros for removing 3 square meters of laminaat (did it myself in 15 minutes although it should have been included). Charged 4 times more than Praxis for cement and tile glue claiming they use seperior product-they were using the same brand sold in Praxis. The person straightening the floor for tile work did a terrible job and it had to be redone by another person. The person clearing beton from the floor drilled a hole in the floor and had debris falling into my downstairs neighbour. The person installing the retainer wall didn't finish properly so the water and electric work couldn't be finished-somebody else had to come back (leaving hanging electric cables for 5 days instead of fixing it next day). Trying to "hide" the water pipes they left a hole in the retainer wall that needs to be covered still. When connecting the water pipes,they tore the existing metal pipe. On top of all they dumped left over cement in my neighbour's garden in front of the building. And left a total mess throughtout the entire building.

On installation day mechanics were supposed to come between 7:00 and 7:30 and finish around 15:00. They showed up at 9:00 (without a message they will be late) and were working so slow that by 21:00 they were done with what could be installed).

And a lot of things couldn't be installed because they delivered the wrong model or damaged products (Arvid ordered the wrong exhaust without asking for my approval to change it,the wrong sink was delivered,the cooking plate is deffective,one of the cabinets was scratched and the mechanic ruined the wall cover so a new one had to be ordered.)

My kitchen was supposed to be finished on Aug 27. I am now waiting till October 13 to have the wrong things replaced and installed(hopefully for good)-2months delay.

Customer service is absolutely inadequate. After waiting 20 minites on hold,they always try to send me to someone else,blaming the contractor or Siemens for the appliances. I have had to call 100s of times and send 100s of emails and wasted dozens hours of my time trying to solve all the problems they created. Contractor was supposed to only be at my place 4 times. I had somebody 11 times (and it's not over yet). Almost every piece of work had to be redone.

No compensation or anything for all my time and troubles.

Save yourself the hassle and go with a company that actually knows how to do a kitchen properly.

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Alana
6 months ago

Douchekop lekte langs de randen en is diect vervangen door een nieuwe!

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Beatrice
6 months ago

Good communication, fast dispatch (well packaged) and items as described.
Fair prices!!

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Shantel
7 months ago

In 1 woord, TOP Linda !

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Chrystal
8 months ago

PLEASE AVOID THIS COMPANY! They make insane amount of mistakes and dont take responsibility. They claim us to pay 7000 euros cancelling cost, whereas the reason why we dont wish to work anymore with them on our kitchen is the unprofessional planning and the loads of mistakes they made when planning our kitchen. (They even forgot to plan in an oven after 4 sessions spent together!!) It is worse than Kafka鈥檚 dystopias when you try to get to an agreement with them, they just keep on sending formal copy-paste emails (Which does not respond to our comments!! So cynical!) and claim again and again paying 7000 euros: for a kitchen which is not at all in production yet!!! Because we never finalized!! Because of all the mistakes we spot again and again… Were too naive to sign too early to show our best intention…:-/ Till that moment they were very friendly and convincing, afterwards: they just dont care to make good work. Now, I cant reach anyone to talk to for weeks, while our renovation should start and we are under time pressure (wish to work with someone else who would deliver good work) Probably we will be left without a kitchen for long weeks and 4 children… (we kept them saying we have 4 kids, also little ones, so being without kitchen is even more inconvenient… of course: they dont react for weeks, they are now not in a hurry and they dont care) thank you Brigman! Most awful service ever!!!!

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Clinton
9 months ago

The service is very good, from beginning till the end. During the construction there is one person your point of contact. I was also very lucky with the hired guy to renew my bathroom.The assigned Klusbedrijf Jas to this project, and he was amazing!

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Lacey
10 months ago

communicate is een sterke kant

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Colby
1 year ago

De badkamer is 23 maart 2019 besteld en drie aannemers verder wordt deze uiteindelijk 2 maart geleverd en vanaf 9 maart 2020 geplaatst !!!
Dat Brugman er voor kiest om de montage- en materiaal levering als 2 afzonderlijke operaties te zien is onhandig en leidt tot onnodig extra zorgen bij ons.
15 jaar geleden bij onze keuken ging dat zo niet.
Brugman ontzorgt ons hier niet mee.
Wij moeten met drie partijen rekening houden en hebben verschillende aanspreekpunten; montageplanning, montage uitvoerder (nu het derde bedrijf al) en Brugman zelf.
Ons gevoel is dat Brugman zich onttrekt uit het leveren en monteren van een product.
Ik zie angstig de toekomst tegemoet als er zich problemen aandienen en we service nodig hebben.
Ik mag toch hopen dat dat makkelijker gaat?
Helaas zie ik daar ook grote problemen… want ik heb maanden geleden ook al aangegeven dat ik graag service wil aan mijn aanrechtblad. Diverse keren eenzijdige contacten, niets terug gehoord over initiatieven om ons te helpen. Och, och, och, om moedeloos van te worden.
Het is dan ook de laatste keer dat we zaken doen met Brugman.
Advies om hetzelfde te doen.
Je kunt beter spullen bij de doe het zelf of Ikea kopen en dan een aannemer regelen. Veel goedkoper.
Groet, John van den Berg

The bathroom was ordered on March 23, 2019 and three contractors later it will be delivered on March 2 and placed from March 9, 2020 !!!
That Brugman chooses to see the assembly and material delivery as 2 separate operations is inconvenient and leads to unnecessary extra worries with us.
It didn't work that way 15 years ago at our kitchen.
Brugman does not unburden us with this.
We have to take three parties into account and have different points of contact; assembly planning, assembly executor (now the third company) and Brugman itself.
Our feeling is that Brugman withdraws from the delivery and assembly of a product.
I fearfully face the future when problems arise and we need service.
I hope it will be easier?
Unfortunately, I also see major problems there … because I already indicated months ago that I would like service to my counter top. Several times one-sided contacts, not heard back about initiatives to help us. Oh, oh, oh, to get discouraged.
It is therefore the last time that we do business with Brugman.
Advice to do the same.
You can better buy things at the do it yourself or buy Ikea and then arrange a contractor. Much cheaper.
John

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Adrian
1 year ago

Special thanks to Ester and Marco for their help

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Michaela
1 year ago

A faulty shower temperature faucet was replaced promptly and professionally. Reaching out to Brugman customer service was very easy, appointment was timely. All in all an extremely positive experience.

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Saul
1 year ago

Rapid, fair and client friendly

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Jaclyn
1 year ago

Prima levering en goed contact over de telefoon

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Freddie
1 year ago

Be aware that Brugman says that its shower-head can be NOT as strong as your garden hose. I.e. a hose may withstand the supply-water pressure if you were to pinch it or close the spray nozzle with tap at its supply end remaining open; but in a similar situation, Brugman鈥檚 head shower may very likely leak at its joints or even the metal wall may rupture.
If you are ever in a situation to seek Brugman鈥檚 service-deptt.help, they will presume, upfront, that you are lying (or concealing facts in reporting the problem) and out there to extract an advantage from them.
Also remember that Brugman鈥檚 shower heads are not repairable and they very proudly would say that any problem occurring to you after the lapse of 3 year guarantee, you should spend money in replacing the item at its full listed price.
Brugman鈥檚 motto is that their products are sans any problems and to make a case they will even go against the basics of science, as they informed me in a written reply that supposedly blocked shower holes would cause pressure inside it to become higher than the water supply pressure (may god give peace to the great soul of Bernoulli).

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Betty
1 year ago

Service na defecte thermostaatkraan was goed.

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Kevin
1 year ago

Very supportive and good product knowledge

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Tara
1 year ago

We have renovated our bathroom at the end of 2014. The guy at Brugman was really professional and gave me some good ideas on how to best arrange the space since our bathroom had a weird shape (we live in a corner house and the bathroom is at the back of the house resulting in some really funky corners…)
We designed the bathroom and ordered all the pieces at Brugman although the work got carried out by other contractors that were rebuilding our apt.
After 5 years, I noticed the shower started dripping and I called the Customer Service. I got a lady on the phone, she was super helpful and even helped me get back the original list of material we ordered in the first place. She ordered the spare part I needed to replace to resolve the 'leakage' and included the instructions so I could do it on my own without the need of a plumber! Best of all, she first mentioned I had to pay something for the spare part and that they would proceed to send it after the payment had been processed. After less than 5 min from our call, she called me back to tell me that our shower was still covered by the guarantee and that she was shipping the piece right away! I have never experienced better service in my life! #kudos

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Garrett
1 year ago

Perfecte communicatie en aflevering

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Wesley
1 year ago

Annouck is top

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Tabatha
2 years ago

De service en after sales is buitengewoon goed. Zo moet het zijn!

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Chad
2 years ago

My experience is too bad with Brugman. They are just seller of expensive materials. I thought they would manage all works and quality but absolutely not.
1. Wrong delivery – Still not solved. They changed the color of water tap and sink drain without any notification to us. We noted that changes after tap and sink were installed. Brugman salesman said that our color choice is not what normally people choose so they changes it by themselves. I was very shocked as they can do anything without client's confirmation. How the seller can judge our selection is not normal or not. why Brugman judge client's preference. Brugman seller's first reply didn't say that they would supply correct products and replace it. I am still waiting for their corrective actions. I hope they sort this out quickly.
2. No management – during renovation work, I had some questions about how to do some jobs. So I called Brugman but the seller asked me to talk with the handyman. Sure, I could ask the handyman but I wanted to hear from Brugman's opinion because I understood that all service would be done under Brugman's quality management. This is what I heard before making contract. Brugman quality manager would visit the place and check all the thing were going well. So they provide guarantee. But once the products are delivered or once money is fully paid, they will forget you. No one visited the place, No one asked me anything.
3. Poor communication – which language you are using is not matter for Brugman. because they rarely contact the client. Only when they need the client (money, quotation..), they do quick action. I emailed many times to the seller. Almost of them had been replied back to me in two weeks. I has to send reminder at least twice. (I prefer to email to keep evidences of all discussion and decision.)
4. Poor internal communication – I guess Brugman branch is not "Branch". maybe subcontractor of HQ. When I asked something, almost responses were "We don't know.", "HQ will do.", "We asked HQ to do" and nothing came. I asked work schedule (start date and estimated end date) because I had to make a plan for flooring and painting after brugman job. Finally, they didn't give me answer until work started. Branch did't know anything the jobs were forwarded to HQ. and HQ didn't contact me. at last, they contacted me once to let me know which constructor would contact me.
One example, HQ arranged constructor but work start date was too late and job list was old. at that time we were talking with branch to finalize the order list.

Addition: I was asked to provide the order information as replied below. But still same. No action from the branch and customer support.

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Curtis
2 years ago

From order to final delivery took Brugman 7 months and 5 installation visits to finish the job. First visit was also postponed by a month because the order was not sent to manufacturing.

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