Sheri
1 year ago
I bought a large amount of Brown and Jordan porch furniture from a local store and have discovered exceptionally poor service with the company. We had 13 pieces, two with issues. Being such a reputable brand I assumed no issue to correct. The company is totally ghosting me, the store from which I bought the items and no help is being given.
I will ikely return it all, although I love the pieces without issue, because I cannot support a company that claims to have a great warranty and can even answer and correct simple issues. Stay away. The value is not present. I have no faith in a long term warranty when they can't even get the order right to start. The two pieces with issues should never have left the production facility as they are so poorly crafted.
I will ikely return it all, although I love the pieces without issue, because I cannot support a company that claims to have a great warranty and can even answer and correct simple issues. Stay away. The value is not present. I have no faith in a long term warranty when they can't even get the order right to start. The two pieces with issues should never have left the production facility as they are so poorly crafted.
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Rory
2 years ago
I worked with Michelle at the Brown Jordan showroom in Costa Mesa. What a wonderful experience. She was polite, proactive and very helpful. Deliver was early and the delivery men were fantastic. Unfortunately, my table is a little scratched but I am confident that Michelle will take care of it. I plan to go back and get more items after this experience.