BROKERSURE LIMITED

Took half the premium for a policy that hadn't started.
They took nearly 3 weeks to refund. Very unpleasant company to deal with.

In contrary to previous reviews I have to disagree. Their agent Ben answered within 2 rings, changed my details for free and sent new documents within 5 seconds. Well done. Don鈥檛 get this type of customer service very often so was a treat to receive.

I agree with the previous reviewer. My experience with this company was atrocious. Finally speaking to someone, I was outdoors when they called there was no asking 鈥榓re you free to speak鈥?absolutely no empathy towards our current situation with Covid 19. I explained that I had rearranged my flight & hotel myself, and was looking to move insurance too. The agent actually said if I bought another policy with the same company (fit2travel) for next year, they would then refund me this years policy cost. Who on earth would do that! He also said that if I hadn鈥檛 rearranged I would receive full refund of holiday cost. See also fit2travel reviews and you will see a multitude of customers who haven鈥檛 been. I cancelled the policy and will be sure to avoid this company when I search in the future. I鈥檒l be looking at reviews to see which companies get good marks from their customers. This most certainly will not be one of them.

o stars for zero service. everything cancelled way before deadline , no service used and no fault of my own. they didnt give a flying and only 50%back. please please please dont use these crooks