The first bad surprise was after making my purchase, I was suddenly charged more than we had agreed on. This was supposedly due to a change in the currency exchange between China and Sweden, but since I had paid in Swedish Crowns, I should not have had a change in price. If they were going to go by the Chinese price, they should have made that perfectly clear from the get go.
After waiting several weeks for the pants I bought, I got a package with a pair of grey, low quality children's pants, the kind you buy at a grocery store on the $5 sales rack. I contacted the company and told them about their mistake, and have since spent five weeks in email conversations with them, where they have consistently refused to do either one of two things:
1) return my money
2) send me the pants I paid for
They have, on the other hand, blamed the express company for sending the wrong product, and that their delivery department has done nothing wrong. I have worked in packaging, and do not believe them as the express company only ships the package and do not have the task of putting the label on the package. That would be chaos. They are, in a sentence, not owning up to their mistake.
brittsislandgrill.com has, after 19 messages back and forth, decided on the following "solution".
1) Either I pay to ship the children's pants I did not buy back to China, which is, according to them "bad for me" (is that a threat? Is the Chinese mob going to come get me?), or
2) I pay an additional 70% of the original price of the pants I already bought and did not receive, and then I should trust them to send me the right pants
I have explained to them that I would then be paying 170% of the original price, and having put countless hours over the course of many weeks into communicating with them. I have explained that this is not how business is conducted in Europe.
The have ceased communications with me, and refuse to refund me or to provide me with the product I bought.
I strongly urge each and every one of you not to buy anything from this company, they are a sham and a disgrace and I very much regret ever getting involved with them.