British Ceramic Tile

I still have not recieved my prder from three weeks ago. Not happy.

It has been three weeks since I placed my order and I haven鈥檛 yet received it, or any update to let me know it has been dispatched. British Ceramic
Tiles has chased me twice to review their service (via Trustpilot) and I thought I鈥檇 hold off until I received my tiles. However, tonight when I went online to see if I could check my order status, the britishceramictile.com website isn鈥檛 loading at all. So, no tiles after three weeks and the website is down… I honestly can鈥檛 say I recommend purchasing from this company.

Item has never arrived

Great price and service thanks

Samples arrived on time and well wrapped

Free sample a good size. Main order arrived promptly, well packaged with no breakages.

No customer service!
The delivery company they use are literally useless,
when trying to contact British Ceramics over this i wrote them an email on their chat box, which said there was no one there to take my message as their offices where open 8.30-5.30 monday- friday but i was messaging them at 5, so it was nice to see they can go home early and doss around. Some of us have to do a full days work.
It said someone would get back to me asap, but no one did, and im still waiting 3 days on!
Shocking, i would never order from them again.

Ordered several lots of samples, all arrived quickly and securely packaged. Products really nice. Just hope I can still buy them (sad news re the factory closing).

The tiles I bought are beautiful however, the delivery cost is outrageous compared to other suppliers, many of who don't charge delivery if you spend more than 拢100. My advice is shop around to see if you can get your tiles elsewhere.

Excellent efficient service at a great price

I ordered some tile samples with a view to buy. The samples didn鈥檛 arrive, despite me trying to contact the company, I finally got through and was told I was no longer eligible for the discount that was previously available given the amount of time the tiles had taken to be delivered.
I would not recommend this company.

Very pleased with tiles. Perfect. Also delivery was prompt and courteous

My experience with British Ceramic Tile has been excellent. Our new en suite in our loft conversion was due to be completed before Christmas, but things got pushed back and it all got a bit chaotic. Our tiler underestimated how many wall tiles we would need, and I had to order 5 extra tile samples from BCT on the Friday before Christmas. Paying for one box plus delivery didn't make any financial sense, but I couldn't find anywhere else locally where I could get the tiles at such short notice. Samples seemed the most sensible option. The tiles arrived on the Thursday after Christmas just in time for the tiler to finish before New Year. When they arrived, BCT had sent us a full box (6) and not charged normal postage. I can't tell you how much we appreciated this gesture and the fantastic customer service. I'd have no hesitation in recommending this company to friends and family after this experience, the like of which is pretty rare these days.

Speedy delivery ,well packaged items,only criticism few tiles were chipped on edge , didn't bother me as I used them for cuts ,I'm sure they would have replaced them if I asked ,all in all go service

Nightmarish experience. Tile was shown as in stock in website only to be called after 2 days that no more stock is available. So i had to pay extra for a rush order from a different vendor. On being asked for a refund was very politely told that the refund should come in 10 – 15 days. So in summay no tiles , paid extra for a relacement order and had my moneyheld up. Absolute casual attitude and not cutomer centric at all. Will stay away in future.

Excellent service

Beautiful tiles , well packaged , sent quickly !!!

Excellent service with the sample tiles arriving very quickly. Only criticism is the amount of outer packaging for a very small box inside.

purchased my choice of new design Laura Ashley tiles after researching for best price. Managed to use an on line voucher code so really pleased with the final invoice price. Unfortunately less than adequate service from the preferred delivery company used by BCT in my area. (So many company鈥檚 are being let down by couriers!) The customer sercives team at BCT listened and apologised and were prepared to try to help and I鈥檓 grateful for their concerns. It鈥檚 quite usual for many retailers to shy away from helping a customer once an order has been dispatched but at least BCT customer services team acknowledged my frustration. Thanks.

Good service.
Great tiles.
Very happy.
More importantly…..wife very happy!

I鈥檝e just purchased some Ted Baker paradise tiles from British Ceramic Tiles. My experience from start to finish has been fantastic. A great product received very quickly once ordered. Customer service experience has been faultless. I would have no hesitation using BCT again for future projects.

My tiles arrived beautifully presented and were of a really good quality. Happy to recommend this company … I will definitely be using them again.

Excellent service and quick delivery

Wrong amount of tiles arrived and didn't like what I expected. I am not sure whether I will use them or not

I would definitely recommend British ceramic tile. Communication was excellent. Our tiles are lovely!
We had a cracked tile in one of the boxes. The company contacted by phone the next day and sent a replacement! Very easy to deal with.