GIGABYTE

Bought a Gigabyte Monitor g32qc. Had a dead pixel on it. The seller advised that the usual turn around time is 3-14days now it has been 29days and nothing. As per the seller, the monitor is with Gigabyte for checking and no answers I. How long will it take. Come on, it's a DEAD PIXEL and a new monitor. Replace the bloody thing. It's like you took the money and didn't give me a product. That's just wrong.

The Gigabyte Support is straight up a SCAM. Applying for a ticket is very unintuitive and not customer friendly. You have to create an account, give special information on your product, that wont be regarded in the actual answer etc. There are special categories where you can choose which type of support you need, but whoever you get assigned to DO NOT KNOW ANYTHING about the actual product. I have yet contacted multiple different product supports (Mainboard, Monitor) and they all suck. They lie, blame you for them not answering within 2 WEEKS and tell you to send your product in for repair after you asked them if you could use it differently. Overall it seems like Gigabyte is really trying to save money by assigning bots to answer customer questions. If you need support dont even bother to ask them, just ask your grandma, you will be better of if you do so.

My experience to buy gigabyte laptop in Ireland is bad. No parts and no service available in Ireland. Make sure parts and services are available before buying the product. There is no customer service in Ireland.

I see a lot of negative reviews here but I personally have not encountered such problems. I use a motherboard and GPU from Gigabyte. In general, everything suits me.

Hi,聽

Idea for a review,聽 I sent a 1080 Aorus Xtreme聽in RMA the first time in August. I lost it for an entire month and they did nothing聽to my broken GPU(overheat and crash whenever I put a load聽on it). when it came back the card was in worse shape than I sended it, the fan tray was broken and the fan was making very bad noise and still had the main issue. I paid 50$ for this shipping.聽RMA #USA-2071376Request date: 2020/07/19聽Return date : 2020/08/21 from USA to Canada (about 1 week and half of shipping)
I re-sended it for another RMA a week after, after several聽weeks of waiting like 4 week and half, they finally聽repaired it by changing the fan tray and returning it back to me still broken with the same main issue and fan tray was doing the聽same thing also. I paid another聽50$.RMA #USA-2090417Request date: 2020/09/4Return date : 2020/09/30聽 from USA to Canada (about 1 week and half of shipping)
It was pretty frustrating. I sent an e-mail to the Europe team and they opened an RMA for me with again Gigabyte-USA because of my geographic position (Canada,Qc). Was very disappointing聽to re-send it there because i was pretty sure they will mess up again, but this time i got a pre-paid label what a amazing deal… after 3 times… I re-sended it and there… I still wait for my card to be replaced.. they proposed a 2070 Super NOT aorus very cheap model in exchange. AM VERY VERY disappointed I never saw a bad service like that. This聽is my horror story. I didn't use my computer with a GPU till July…. do you imagine that ? Please share that for me and all other customers who are using their聽poor RMA Services.聽RMA #USA-20A1012Request Date : 2020/10/20Return Date : ???? Still waiting.聽
Please help me Share this with customer's like me.

Worst support and product I have come across. Their support team completely deny resolving the issues. Their higher management email is not easy to find to report about the support team's behavior. If you post anything on social media Gigabyte does not care. In simple language, they don't care about you once they have your money. They took 2 months to respond and they are arrogant. Nothing is completely fixed and now they are denying helping with arrogance. Buy anything other than Gigabyte my recommendation.

I sadly bought a Gigabyte Aero 15x laptop. From the start there were BSODs and heating issues, that continued to get worse until it starting randomly freezing and restarting, then after using Gigabyte "Smart" update it just stopped turning on altogether.

After slow communication and weeks without the use of my laptop, I got an RMA under warranty, which involved sending it around 2000 miles away to a repair centre address unknown to the Post Office, at notable expense to myself. A few more weeks later it was returned, apparently with a new motherboard. Though they had also decided to keep my hard drive, which I know worked fine as I backed it up (thankfully wiped most of my data) and ran diagnostics on it with another machine before the RMA. When I asked why they kept the drive and queried their PII and data protection policy, they abruptly stopped communicating with me.

It also turned out the laptop was returned with faulty audio, as neither the speakers or headphone jack worked or were being detected. The speakers just make a very faint buzz when the mouse pointer moves. I decided to begin another dialog with Gigabyte support to try get this issue resolved, as it's an expensive laptop to have a fault when still under warranty. This time every reply took a week and contained practically useless information or asked repetitive questions that they already had the answers to. Eventually over a month passed and my warranty period expired, at which point the replies came daily and contained little more than sarcastic phrases like "Thank you for the update" or "have a nice day".

I will never knowingly purchase another Gigabyte product given how bad their support treats people.

I want to warn all customers like me who were excited to get their hands on a Gigabyte RTX card. I bought one and it arrived defective. I sent it back for warranty to Aorus/Gigabyte, paid for shipping from my own pocket as they do not send you a label, and a month later it arrived BACK still defective with the same issue (pin connectors are malfunctioning – this issue is widely reported for all Gigabyte RTX cards).
I had to send it back again.
They received it the next day per UPS tracking. A week later they still had not begun working on it or "entered it into the system". Customer support is slow and unresponsive and will not escalate issues beyond "due to Covid there will be delays".

So if you are ok with the possibility of buying a defective unit which you will be unable to use for more than a month and a half at least due to bad warranty service, then best of luck.

Otherwise, turn your attention to literally any other brand currently making RTX cards.

They did a promotion for their radeon 5000 series, which was, if you purchased a 5000 series, you got a 500gb ssd for free. Now, I bought this gpu only because it was worth it with the promotion. little did I know, gigabyte is a little scummy company that can't hold their word. after weeks prior to me buying the gpu, they sent an email after the promotion was over saying my application for the promotion was invalid due to "my address not being correct"??? anyhow it was correct, autofilled and I double checked before and after sending it. I sent and email hoping they were willing to fix this issue giving them the benefit of the doubt. they said I should re-apply to the promo… when I told her the promo is over they just said sorry hahaha. anyways scam company don't expect anything from promotions & insurance i'd trust a budget company like crucial over this crappy company. should of bought a different brand gpu for cheaper and a crucial ssd. Anyways I'll be avoiding this brand for the rest of my life and building all my clients pcs in another brand. TLDR scammed and livid.

as usual load of rubbish, gpu is ment to turn off fans under 60c it does not it sits there on and off and back on and back off and back on pulsing my fans, this is at 55c, garbage quality dont buy any of their rubbish

Bought a nvidia 1650 graphics card from Gigabyte. Recently the drivers for the card have been showing up as out of date on some games and no longer supported. No prob, right? Just update the drivers. Problem is that forces the audio out of sync system wide. So revert back and go to the Gigabyte website looking for drivers. There are none. Contacted nvidia and they say contact Gigabyte. Gigabyte says contact nvidia. Meanwhile I have a paperweight branded Gigabyte on my desk and an email from Gigabyte saying they don't support their own products. I will never recommend Gigabyte to anyone ever again.

Broken after 3 years, absolutely crap don't use them.

Brought from Amazon but they've reported this as a fake review weirdly.

Don't use.

Just send my Gigabyte Geforce 1080 Extreme waterforce to be check under warranty. It says the card comes with 4 years warranty on the box but apparently iyou have to register the card to get 4 years otherwise its only 3 years. Which I did I'm sure but because I can't proof it they refused to fix my card. that not the end of the story, when I received the card back from Gigabyte, I decided to open it and check and possibly replace the thermal pads. when I open the cover I realised that they (Gigabyte) have opened the card and broken the RGB header for the side logo. However small, but I called that malicious damage and they have not even told me that
I already sent a email to them but they answer was far out and didn't convince me
(they are very fragile and its normal to broke them)

My gigabyte motherboard was failed to start within 8 month and i taken it to service centre they told me to call us in 10 to 15 days and i am still trying to call them no one take the call here 55 days passed And i am also visited there they telling 鈥?call kar ke aana chahiye abhi tak bana nhi hai鈥?

They list ram and motherboard as compatible it is not, they lead me through a 2 month endless reply of BS with zero end to this torment.

I've been a loyal customer of the gigabyte brand, specifically for mainboards for almost 20 years now. With my Z390 Aorus Master, for the first time, I've requested RMA support. The response time and quality of dialog/conversation has been below mediorce. I understand my business is not what keeps the company going, however I still believe as a "respectable" company, Gigabyte is obligated to provide proper customer service support. This was something I was not receiving and from an RMA process initiated in May 2020, to still not having a solution or product returned in Aug 2020 (3 months and counting), i am deeply disappointed with the treatment received.

I've been experiencing only issues with my RTX 2080, I sent it back to them twice and now for a third time already. their GPU is just faulty and they can't give me proper assistant Ive been having issues for 2 years and its obviously the GPU itself and not my pc. I do not know why I should be sending it back and sitting for 2 to 4 weeks without a GPU.

Gigabyte nothing but a bunch of totally useless simpletons that do not even answer questions correctly extremely poor customer service

Gigabyte wasted a month of my time, and then broke my $750 gpu so they didn鈥檛 have to replace it.

I鈥檝e waited over a month for my gpu and still haven鈥檛 received it back, they accepted my rma but claim it鈥檚 physical damage and my warranty is voided. Gigabyte is awful and they only care about money, please buy different parts

I have been building systems since 1996. December 2019, I purchased the X570 Aorus Elite mainboard. When installed and powered on, this board ERASED 5 HHDs partitions! Found out the BIOS was bad. Returned the board and received a replacement (refund wasn't offered). The replacement worked well for about a month. Then the BIOS started misbehaving again… USB drives would show as connected, however you could not read or write BIOS files to them. Only one HDD would show as bootable (which wasn't the Windows drive). System would boot to the BIOS screen without pressing the delete key on many occasions. Contacted Gigabyte support 4 times in two weeks and was told every time that a tech would call me back asap. That was 8 weeks ago and still no phone call. As far as I'm concerned Gigabyte doesn't care about its faulty products nor my future business. Never again Gigabyte, never again!

Absolutely horrible experience and service with Gigabyte and their RMA. Do not use Gigabyte products as they do not stand by the quality of their products and will quickly deny you a repair or product replacement should yours stop working due to manufacturing defects.

I purchased an RTX 2060 from Gigabyte on Amazon and it worked great for about 3 months. After which the graphics card began causing horrible screen tearing, a blue error screen, or just a black screen during GPU heavy tasks such as gaming. I completely isolated the issue to the GPU. I tried another GPU as well as using integrated CPU graphics and both times my PC worked fine. The minute I put this Gigabyte 2060 card back in the issues start. All drivers are up to date, it's absolutely this card that's the issue. Sure enough, I've removed the GPU which is completely unusable, and my computer works fine so long as this GPU is not installed.

I paid $10.00 USD out of pocket in shipping costs to send it in for an RMA. I waited over a month only to be told that there's "nothing wrong with the GPU" and the repair was denied. They shipped it back and sure enough it still doesn't work. I am now considering pursuing legal action against Gigabyte. I am reading about how to pursue this in small claims court. I spent a lot of money on this GPU and they are not standing by their own warranty and the quality of their product which has manufactuing defects. Expect to hear from a lawyer.

Reference #: REF20226067
Model: GV-N2060IXOC-6GD
RMA SN: SN190901084915
Error: Graphics Card causing screen tearing and computer hard crashes blue screen after just a few minutes of GPU intensive tasks such as gaming or software like Adobe Photoshop and Adobe Illustrator. Card worked fine since May 2019 and suddenly stopped working. I isolated the issue to just this GPU and the computer works 100% fine again after removing this card. I need this RTX 2060 to be either repaired or replaced. Amazon order#: Order # 114-8191505-3681857 – Order placed May 1, 2019 on Amazon.com

Overall service is horrible. It takes days to get the RMA process going so I can mail back the brand new defective part (at my own expense). It has been weeks now and no update and getting through to customer service is impossible. The only thing I know for sure is they received it. Due to this level of service their warranty is meaningless in my book and I will never buy another product from them. At this point I have no idea when I will get a new, repaired, or at this point I would assume the same part back they didn't bother to look at.

I was a gigabyte faithful for a very long time. Christ, like 15 years. But buying an RTX2070 super will be the last time I buy from them. Their RMA process, years ago, was utterly pain-free. Just give them a call, the serial off the item, and boom, done. Mail it in and get your replacement within 3 or 4 days total. Not as good as some companies who will mail you the replacement immediately, but I could live with that.

Now, however, it's absolute agony. Their customer service is all now in Taiwan (there used to be an american customer support line) and I don't know if it's cultural or what, but they're aggressively rude and obnoxious, deliberately obtuse and thoroughly unhelpful. And they won't do an RMA over the phone, you MUST use the confusing and badly laid out online portal that is absolutely buried in their website.

Once you DO apply for the RMA, you have to wait LITERAL DAYS just for it to be approved, BEFORE you can even ship back the defective product. And then I didn't get any confirmation email when it was approved with what to do, where to send it, how to package it, and if I was on the hook for shipping or not. I called, had to wait 45 minutes for another absolutely obscenely rude taiwanese man with an impenetrable accent yammering and interrupting me to tell me that "you got email you need check spam folder check spam folder for me" he then said "you call wrong department, we cannot help" wait, tech support can't help with a basic RMA question? Whatever, the jerk transferred me to "customer service" another 10 minute wait, and I got a much nicer but still insanely difficult to understand woman who was able to get me the email that I should have gotten already.

I'm also on the hook for shipping it back to them, as well as having to wait several days for something that other manufacturers would a.) do over the phone in a couple minutes, b.) pay for return shipping on a defective product to them, c.) send me the replacement right away so I have as little downtime as possible instead of being a week without my PC during summer classes (which are all online due to the pandemic)

Absolutely awful. I'm never buying another product from gigabyte again. At no point did I get any "customer service" or "technical support". I wish I could have just used the squaretrade warranty I got through Amazon, but that doesn't start until the 3 years of misery that is the gigabyte warranty is up.

RMA is a joke and waste of time