Gifts24-7

Do not DEAL with this company. The level of service is appalling. The item I ordered was not up to standard and every attempt to contact this company is like running into a brick wall. You have been WARNED!!! Regrettably No Stars is not available!

I ordered an unpersonalised vase for my mothers birthday and paid extra for premium delivery with tracking.
After three days of not receiving a dispatch email I made several calls and emails for an update for two weeks with no response.
By then my mothers birthday had passed so I left voicemails to cancel the order. Still no response!

Shane [email protected] only responded when I opened a dispute through Paypal and their excuse was they did not have my full address hence the delay in dispatching?
I replied that they could have easily contacted me if that was the reason and demanded a refund.

After another week of nothing I complained again through Paypal and was finally refunded after three and a half weeks.
The excuse for the refund delay is that the vase was dispatched and returned due to not having my full address. This was a total lie as it was never dispatched in the first place!!

Please do not waste your time and money on this fake website and Paypal should look into barring Shane [email protected]
He/they are happy to take your money but not full-fill the order. Shocking!!!

Awful company. Ordered a personalised remembrance Christmas bauble for my mother in law on the 16th of December. Still haven鈥檛 received the item. Emailed the company and they said it had been dispatched. I鈥檝e emailed three times now regarding my order & they haven鈥檛 responded. Very poor. Avoid buying anything with this company.

Terrible company avoid along with their sister companies, sports gifts direct, fragrance24/7, click and collect gifts and ties direct! All under shanetodddirect!

Read the other bad reviews they are accurate!

So my partner and I lost our fathers this year and this will be the 1st Christmas we spend without them. So to mark this and to remember them I saw on the gifts24/7 site Christmas tree baubles with a white feather within it which came with an engraving of your choice.

I purchased one for each of our Dads. The first sign of trouble was the extremely slow delivery nearly 2 weeks to then open the box and find the wrong baubles had been sent!!! I received baubles not with the purchased feather within but instead contained glass Christmas trees??

I contacted the company straight away. I can鈥檛 flower this up in any other way but to say their customer service stinks, they are slow to respond (and that鈥檚 if your lucky enough to get a response) they are unhelpful and bordering on rude in that their replies are short, blunt with no apologies or any other humbleness as to their mistakes!

After several chasing emails and photos replacements arrived without any prior notice from the company. I opened up to find the items were still wrong! Whilst they did have feathers in they looked nothing like their stock photo as the baubles were crammed with feathers and not the one or two I was expecting. They looked awful! Again I start the correspondence with the company to advise of my dissatisfaction to be told I鈥檝e got what I ordered ! I haven鈥檛 , I鈥檓 not happy and this company don鈥檛 care.

My view avoid this company and it鈥檚 sister companies at all cost your going to be disappointed and frustrated.

Lovely photo candles, can not wait till the big day to give these gifts%

I bought a number of items they was good quality and well worth every penny pretty quick delivery

Purchased a personalised photo frame & realised I had made a slight error with the wording. I contacted this company within an hour of placing my order for an amendment to be made. I received an email informing me that my email would be responded within 48hours. I hadn鈥檛 heard anything after 4 days so contacted them again & was told my order was in the post. When my order arrived the text was wrong. Dreadful customer service. I would not use this company again & wish I had read the reviews before I made my purchase.

Awful company!!!!
Not informed a personalised book I had ordered had been sent and ended up going to the click and collection location to find the book had been sent days earlier. Then the book wasn't personalised properly. Spoke with the company and he said he would sort it ASAP but 2 weeks later nothing sent so emailed and no response and phoned again to be told it is being dealt with and again 2 weeks later nothing so emailed again to be sent an email informing me of a refund and nothing about getting the product we wanted!! Don't use this company awful what a let down!

Awful customer service!! The way the man spoke to me on the phone was appalling. I will never use this site again. I made an order over a week ago and was assured I would receive the order by Saturday, in time for Fathers day. They obviously want to take your order and money but don't hurry to keep their promise. I asked for a refund of postage as this didn't fit the timescale or service promised, but I was laughed at!

I鈥檝e seen no reviews on this website, to play it safe.. avoid until you鈥檝e seen a handful of positive reviews