Giftlab.com

As many others I was one of theirs victims.
If you bought The items by PayPal, I advise you to complain about The GIFTLAB and send to PayPal all the complaints that Were prejudice for them. It's easy to find on Instagram, trust pilot, site jabber…
I'm also asking to PayPal to bann this scam company.

I placed an order on 19 Jan for customized boxers for my boyfriend for Valentine's day. As per their website, i should receive it within 10 business days max after production. It's 15 Feb already, Valentine's over, and i still haven't received it. I emailed them twice in between to follow up on my order, because the tracking link they sent me says out for delivery since 27 Jan, and then to cancel the order, but no one bothered to answer. I am never ordering from them again.

I ordered a pillow and accidentally ordered a second. That's my fault.
I asked for a refund of the second item due to my mistake and received an email saying one had been canceled and I would get my refund in 5-7 days. I was impressed and felt fine about it.
[Photo 1]

After a month of not seeing a tracking or total update, I reached out. They asked me if I could just keep it instead or take a 30% cut on my refund. I said… no. You told me I'd be getting a refund. "Well on second thought, yeah you only have one pillow."
[Photo 2]

It says it was delivered. The recipient is out of town so we'll see. But THEN I asked where my refund was.

They said, "Because I didn't say anything, they weren't going to do anything about it."
[Photo 3]

I'm pissed. Do not buy from these people. Completely unprofessional. And borderline thieving.

The items looked much better then expected and their customer support is awesome I had to contact them because I didn't receive my order when said it was delivered which it was delivered just USPS delivered it to the wrong address so its not their fault so again the items looked better then expected and the customer support especially Monica she was amazing and super nice I will definitely buy more stuff from them