IMX Limited

Lost very important parcel why why why happy post IMX 7328765

Having, in an earlier part of my life, been in senior positions within various courier companies I can honestly say that I have never come across a company quite like this one. Also they are memorable for all the wrong reasons like effectively non existent service, inability to be contacted (no phone number given and their website keeps getting flagged as "dangerous" by a very well respected anti-virus & internet security company quite apart from other things).

Why they are still in business completely defeats me.

A supplier sent me a package via UPS iParcel (almost as bad – see my review on iParcel) who, it appears, promptly handed it over to IMX and now as far as I can tell my package has now disappeared into thin air and I can't even contact the "crows". UPS iParcel are not helpful in the matter as well but that is another story.

Fortunately the non-delivery of my parcel is not the end of the world nor a great financial loss but that is besides the point. From a personal point of view I would put the chances of getting reasonable or good service from IMX is such that you would have better odds on surviving a large dose of Strychnine poisoning without a doctor or hospital in sight.

All I can say to those thinking of using them is BE WARNED !!!!

Terrible experience with this firm. Sent package to Latvia and only after over six months do they admit it is "lost". They were very unresponsive, often weeks going by without a response; ever get the feeling you are being ignored in the hope you go away? After always chasing them for info, they seemed to continually stall saying parcel is being returned to them, they finally admitted it was "lost". Then I was presented with a claim form in what appears to be Russian! Think long and hard before using this firm as my experience has been awful, I would never dream of treating my customers with such apparent arrogance..