ImaginBank

Do not entrust your money to this bank.
If you are a foreigner they ask you to register with a NIE and then to verify your identity through passport to then give you an autnetication error message.

The customer service is non existent, they give automated responses only or stop answering if they cannot help you.

Although they claim to be endorsed by Caixa Bank the latter refuses to deal with any problem concerning Imagin.

I do not want to think what will happen if you have important sums with them.

It is a shame that this company is allowed to operate in this line of business, they lack the minimum standard requirements.

NO RECOMMENDED!!! Awful experience and customer service. I started the process Like a moth ago or so and everything went well until the verification of my DOB that was captured wrongly from my ID scanner. The system doesn鈥檛 allow you to modify the date, so I continued with my application. Then I informed to customer service through WhatsApp (I think is a machine) about the error. They mentioned that I should go in person to one of their offices. Anyway, as a result my application has been denied. So I contacted to CS on WhatsApp looking for advice and they told me to apply again. The issue is that they already have my details and didn鈥檛 allow me to amend anything. Therefore my second application has been also denied! The Customer service phone numbers don鈥檛 work, WhatsApp is a machine and don鈥檛 offer any helpful support.

Well I started trying to open one of their accounts over a month ago. Filled in all the on line forms and sent them my documentation. Then I received the confirmation email to say the account was open and that the documentation and my debit card would arrive shortly. After two weeks nothing. I contacted them and after bouncing a few emails because they hadn't read the first one they said they're target for getting the card out was 10 to 15 working days. So I waited and when nothing arrived I contacted them again. Same double shuffle because they don't read the emails properly and they told me the target for getting the card out was 15 to 20 working days. Still haven't received anything and they haven't replied to my last email, but I'm expecting, if I ever do get a reply, that they'll tell me the target is 20 to 25 working days, etc, etc. Anything to avoid them actually having to do anything!

BTW they always respond instantly on face book – with an innocuous automated response posing as a human.