Gulf Air

Very disappointing customer service, they never respond properly to customer鈥檚 complaints. They cancelled my flight and stopped the operation to my destination for more than 8 months, during that period they asked me to change the date of my booking and of course charged me for that.
4 months before my tickets got expired I asked them to extend the validity of my tickets or to provide me with any alternative travel option. They kept telling that flight operation will resume soon and charged me for rebooking of my tickets on different date which was again cancelled. Then I raised a request asking them either to refund my money or to extend the validity of my tickets before expiry, but no positive response despite sending six reminders to them, they just replied that 鈥渕y complaint was forwarded to the concerned department and to be patient鈥? After months of delay from their side and when my tickets got expired they simply responded that my tickets are nonrefundable and not responded anymore to my emails.
With such attitude I would never trust to deal with this airline in future and would not recommend them to anyone.

Our flight was cancelled last-minute due to covid restrictions. I must admit I was concerned after checking some of the recent reviews were many people complained about not being refunded.

In our case, we got refunded within the same week, so pretty happy about that.

Gulf Air refused to board me and my family. They refused to give reason of refusal in writing. Verbally they told it is advise from Bahrain office. We had valid family visa and traveled 3 days later on a different airline. Gulf Air further applied cancellation charges. They never responded to my complaint lodged at their site.

Gulf Air refused to board me and my family. They refused to give reason of refusal in writing. Verbally they told it is advise from Bahrain office. We had valid family visa and traveled 3 days later on a different airline. Gulf Air further applied cancellation charges. They never responded to my complaint lodged at their site.

I HAD A BOOKING ON GULF AIRLINE FROM LAHORE PAK TO ISTANBUL TURKEY. NOW DUE TO LOCK-DOWN MY FLIGHT CANCELLED THEY ARE NOT BOTHER TO GIVE FULL REFUND THEY ARE ON NEGOTIATION TABLE.. WHAT THE HELL IS THIS A COMPANY OR A JOKE??

GULF DONT CATERS ME IN THAT TIME WHICH I BOOKED WHY SHOULD I REBOOK MY TICKET ??
I NEED FULL REFUND YOU SCAM AIRLINE PLZ BUYOUT THIS AIRLINE NO QUIRES NO FOLLOWUP. THEY THROUGH YOU JUST IN DUST BIN. AS THERE TRAVEL AGENT DO.

We had a stopover package booked for the inbound portion of our flight returning to London via Bahrain a month ago, however, we were denied entry into Bahrain due to a ban imposed by the Bahraini gov't on foreigners at that time. That part is understandable in light of the current pandemic, however, Gulf Air had never bothered to inform us about it, never even had the decency to apologize that our stopover would go unused. They've never approached us regarding a refund for the stopover package. And on top of that, Gulf Air charged us 90 BHD for a change of flight. I submitted my official complaint thru their website a month ago, but it hasn't been resolved to this day. Just got off the phone with them and was told the same thing that they'd be in touch with me. I'm not asking for any kind of compensation, I just want my money back for whatever was charged unjustly.

Two trips recently, London to Nepal via Doha and London to Bali. Experienced excellent customer service. Connection during one of the trips was delayed for a few hours but the Gulf Team went out of their way to ensure everyone was comfortable and not inconvenienced in any way. Would definitely use them again.

Flight from London to Muscat via Bahrain

London to Bahrain was alright. Very limited entertainment selection of movies – less than a dozen options which is so unusual nowadays.
Food was tasty, although a bit salty. The seats are old but nothing out of the ordinary.

Bahrain to Muscat – Pressed the attendant button thrice with no attendant coming. Caught attention of attendant once in addition who promised but did not come back. Eventually, attended to me half way through the flight after asking attendant second time. A shy person may have remained silent and so I think it is important that Gulf Air work on this aspect.

Overall, it was worth to catch the flight for purposes of cost. Equivalent Oman Air fight was 1000GBP more. So they have provided an option for those who might not have been afforded to travel, but it comes with aforementioned limitations in quality of service.

I would fly again but it would be great if you could work to improve the quality of service to make the experience enjoyable.

Broken seats. No movies.

I recently travelled from Delhi to UK (with lay over on Bahrain) with Gulf Air. To my surprise there was no vegetarian food option for passengers at all. The excuse they made was that the flight was preloaded with food from Malaysia so there was only chicken and beef in menu. Imagine that travelling for 7 hours in flight with no proper food and eventually all the drinks were finished too. Pathetic service with horrible experience. Spend a little more and fly with other airliners.

Misbehaving with my family onboard, Flight delay, Missed Flight, Lost my luggage twice within 10 days!! Does it take anything else to call an airline a 3rd class??

I have never been so annoyed as to pick one airline over another. I am due to fly to Sri Lanka in the summer and have managed to get my return flight (with a budget airline) refunded without any trouble. My friends traveling on another airline have been allowed a free change of destination but gulf air have said that no changes can be made; yet the country has been deemed unsafe to travel to. I can鈥檛 understand how if a decision to travel to a country has been taken out of your hands the airline doesn鈥檛 have to accommodate. I will not be using Gulfair again, which is a shame because I have used them a few times and found them to be very good. Really disappointed at the level of care and understanding you give your customers, what they are affectively saying is, travel to an unsafe country or don鈥檛 but we鈥檒l take your money and resell your seat and make double.

This is also without mentioning the lack of understanding and the rudeness of their customer service team.

Shame! But even 1 star they don't deserve. They are in connivance with travel agency to like travelstart to scam and steal money from clients. Managers are unhelpful. There is no real customer service rather robber to customer service.

Best services provided by gulfair. Easy and fast way to use the services. Recommended to all use gulfair in future trip

Fabulous airline

On time departures, good meals and courteous staff and crew…