GuideOne Insurance

We had an insurance claim to file from storm damage. GuideOne was expedient, professional and fair. They saw things we didn't and helped us navigate the process very smoothly. A claim check arrived sooner than expected and their follow-up on the work was consistent and professional. Couldn't ask for a better experience.

My experience with Leah Henkelman and Malani Richards was 5 star. They were on top of everything the whole time we had to deal with the restoration experience. Leah was particularly good at dealing with the restoration company that was doing less than quality work and not staying in contact with us about when they would come and do the work.

The services provided to me were clear,kind and respectful. The claims were handled very professional and timely

The persons that I have interacted with were friendly, patient, knowledgeable and prompt in responding.

The GuideOne staff and adjusters were immediately helpful, professional and efficient when my church experienced a break in the water line leading into our building. The interior flooding damage was significant. The adjuster was on-site the day after I contacted GuideOne, and we had a check in hand within 10 days. We appreciated the detailed cost breakdown analysis that accompanied the check. That is helping us as we contact sub-contractors for the non-emergency inside repair.

Our church had a quick response and service to our recent claim by Guide One representatives.

I was very happy with the response time of Guide One in contacting me about an open claim. The agent was extremely helpful in providing me information I requested.

We recently had to replace our church kitchen that was flooded by a leaking water heater. It caused extensive water and mold damage.

Megan McDonald worked with us every step of the way. She was responsive, patient and very kind and professional.

I have spoken with many pastors who had horror stories about their Insurance companies. Guide One and Megan McDonald have been simply amazing. Our story has been a true pleasure to work with Guide One. They have my trust and highest praise.

They made it an easy process from beginning to end. I recommend any church needing to reevaluate their Insurance needs to take a good look at Guide One.

We have been very pleased with the service GuideOne has provided.

It was a good experience, just didn't know that my monthly payment was going to go up 125 percent after making a claim.seems to be extremely high.

The claim process was very easy. I spoke with a very pleasant gentleman and also the claims adjuster. The process was quick and I had the check within a few days. No hassle.

Very attentive from the very first report of the damage to our parsonage. Quick response to evaluate the damages and payment was quick soon after.

My church, Amity United Methodist, is very pleased with the service that they received from GuideOne.
The claims officer was so thoughtful and kept a watchful eye on our claim while we were having difficulty getting the repairs done during a very cold winter time.
The Travelers claims person was also very helpful and we had confidence that we would be taken care of by GuideOne and Travelers. Thank you so much for your considerate attention and quick response!

We were devastated when thieves broke into our church and stole our brand new video camera and two laptop computers which we used to do online services during the current Corona Virus pandemic. Guide one representatives called me back hours after I submitted our claim online. They covered everything and were so compassionate in their dealings with us. God bless everyone at Guide One!
Pastor Stephen Gonzales
Presence Of The Lord Christian Church
Corona, California

You representatives are great. Always friendly, and prompt with feedback for questions we ask.

Very pleased so far in the service and timely response.

Everything was handled in a very timely manner. When I filed the claim an adjuster responded in a few days. The claim was settled in a couple of weeks. Very pleased.

All instructions to filing a claim were clearly conveyed. Representative Assistance was friendly, timely, and professional.

Our local agent, Bob Register, submitted the claim paperwork on our behalf, after just a brief phone conference. That made things very easy for us.

Donna Johnson, the claims adjuster, researched our claim thoroughly and promptly, and gave us a very clear explanation of the outcome.

We're very pleased with the service that we received.

Hello ,
Very nice people very updated and also fast response is the best insurance we ever had.

My agent is Nash Stephens and he is wonderful to work with. He responded right away when we had a problem and by the next day I had an adjuster on the phone.

– GuideOne reviewed our claim as fast as posible.
– An adjuster contacted us just 2 days after we made our claim & on the 4th day, he visited & inspected the Churc premises.
– Payment was made just a few days after inspection.

prompt service and kept us informed as to the status of the claim.

The service was quick and precise.

Good experience