Guideposts

Guidpost is supposed to be a Christian organization. Its not! They took money off my account because of an order. I did not order anything from them! They said that they couldn't refund my money unless I returned the book; which I haven't not received. I want my MONEY!

I ordered a digital product and never received it. I emailed four different times and either received no response or got a lame excuse. I canceled my order and am waiting for my refund. Do not buy anything from this company.

I ordered daily email devotionals and never received any. They charged my account and repeated efforts to get my charges reimbursed went unanswered. Needless to say, they got my money but I received no product. Then, they notified me that I would be getting a 2021 planner which I did not request so I replied that I didn't want it. They replied that I could return it. I have a hunch I will once again be charged for an item I am not keeping. Worst company ever!

I ordered a devotional on 10/31/19 and didn't received by 1/12/20 so I asked for a refund. As of 2/12/20 I still don't have it on my PayPal. I have contacted them by email and phone and get a different story such as I was sent a refund on 1/14/20 or on 2/11/20 my PayPal was credited and from this point on I should contact PayPal. It was a small amount of money unless they are doing this to a lot of customers. Stay Away! If I could give them less than 1 star I would. This is the first time I've ever written a bad review about a company.

I ordered a daily devotional book on 12/9/19. As of 1/10/20 I hadn't received it. I spoke to a rep who told me they'd resend it and I'd receive it in the mail by 1/31/20. I never received it. Today, 2/3/20, I called asking for a refund. I was told I'd ordered an e-book, which I still didn't receive, although the last rep I spoke to told me it was coming in the mail. Let's see how long it take me to get my refund. They've got some serious problems within their company.

I ordered and paid for a booklet called 60 Days of Prayer, supposed to be delivered every other month and out of 3 issues, only 1 came on time.

I never subscribed to this foundation and yet I have been receiving numerous pieces of mail from them. It's always the same old thing. Requests for donations.
I am not religious at all and I have contacted them several times asking them to stop sending me solicitations. I was told that it would take a few weeks before my address was removed from their system but I continue to receive their mail. They don't even know my actual name.
In each envelope they send two Christmas cards both filled with scriptures from the Bible. They expect everyone to send these to family and friends. I do not celebrate Christmas and have nothing to do with my family at all. My friends are not religious nor do they celebrate Christmas. They would think I had lost my mind if I sent them Christmas cards.
I don't know what it takes to stop this mail but I want it to stop.

As for ME and my house ( non-denominational Christian) we seek truth. Some Guidepost material does not line up with Scripture. It is slight but that is a slippery slope. I think the foundation has good and Godly intentions to inspire and encourage. Maybe need to edit/review material more carefully?

It's easy to buy from Guideposts… but good luck trying to return something! They show an icon of a telephone, but when you click on that, you get an email address to which they never respond. And if you go to their 'live chat' and type your question, you get a canned response… nothing 'live' about it. There is no way to get a hold of a REAL customer service rep. In short, Guideposts is not customer-friendly at all. I will think twice before ordering from them again.

I am still a subscriber…but won't be for long. The magazine is depressing. Almost every issue focuses on oldsters, people with Alzheimer's, and drug addicts. Don't we read enough of that in our daily news? There ARE a few good stories, to be sure, but not enough to counterbalance the depressing ones. I don't need to read anymore about dementia and drug addicts.

We have never subscribed and have had the hardest time getting these to stop coming to us. Really frustrating!

I made the mistake of ordering a book that my mom wanted and sending it to my address. Since then I have been inundated with postal mail and e-mail. I have sent back the postal mail asking to have my name removed. I have contacted customer service numerous times to get my name and address removed the mailing list. Each time I get the same response "please be assured your name has been removed from future mailing lists and accept our apologies for any inconvenience caused" Still I continue to get mail. I also had a tremendous problem getting a billing issue resolved for my mom. I must have contacted customer service 10 times before the issue was finally resolved. This practice of lying to the customer and not providing actual customer service is unacceptable.

Bought the book a few years back and found that it is missing chapters 22,23, and beginning of chapter 24. Just wondering if anyone else had this problem . They can't help me because I waited too long . Hopefully I can purchase another book from someone else and won't have this happen again .

I ordered a CD from Guideposts and paid online. They cancelled the order with no explanation, then only refunded HALF of the purchase price. When I called to ask what was going on, they told me it would take 2 WEEKS to get the rest of my money refunded.

This company used to be so trustworthy but no more.

My Mother-in Law passed away 6 years ago, and she is still getting mailings from Guideposts.
I have called them many times to get them to stop sending us her mail. The say they have no control because it is all automated. Soon it will be time to hire an attorney.

I give them one star because I can't make it lower. In March they sent me a book that I didn't order so I tossed it; now I'm getting bills every month and they're getting nastier each time. The law says if I receive something I didn't order, I'm under no obligation to pay. Emails and phone calls to them have done no good, I thought they were "supposed" to be a religious group but their lying and nasty ways say otherwise.

Update on 08/31/15; I'm still getting monthly nasty letters from Guideposts, even after sending several emails; calling goes no where, just a circle of automated responses. The "nasty letters" now say that I can order nothing else from them until I pay my bill duh, as if I ordered the crap to start with!! They go on and on about my "Godly duty" and such. I'm a Christian and my beliefs have nothing to do with them. Just saw a post from a lady who mentioned how good they were during the War and I heard that too from my Mama; unfortunately the ones who ran the show then are a far cry from the ones there now.
UPDATE: Now it's several months later and the "God-Fearing" Guidepost jerks are still harassing me. I am now receiving, once a month, a "Notice of Refusal of Orders" even tho I've never ordered anything and never will. They're still saying I owe $17.74 and have been sent seven reminders so cannot order anything else – as if I would!! Since I wrote the above, I've emailed again and tried to call but my calls are electronically forwarded to never-never land. I've written two more letters so no idea where they went either. In case anyone wonders, this outlaw outfit is run by Seventh Day Adventist. I'm hoping that pretty soon they'll tire of aggravating me and find another sucker!! Ya'll take care!!
UPDATE: This is an after-thought. I can't help but wonder at all the people who have given these jerks four stars. What kind of kick-back are they getting? Are they being PAID to write those reviews? Obviously they're not dealing with the same idiots that I am. Just my opinion. . . .

Guideposts used to be a really great magazine. Whether it was in the time just after World War Two or in the 80s or 90s, it could be counted on to provide genuine human stories of courage, difficulty and hope. I'm not sure what happened–maybe it became more commercial (there are so many ads even though it's a non-profit) or maybe the editorship changed for the worse–but today the stories are sappy, more overtly evangelical and just not as good. Worse still, you can't order back issues to get the good stuff. I'd skip Guideposts today.

Good site

I have been a guideposts follower and subscriber for several years and I find this site to be trustworthy and safe!