Guideboat Company

Some of their stuff is actually nice but only a value if it's on sale- otherwise most items are seriously overpriced. The real problem which repeated itself this year (because I'm a slow learner) is that your online order seems to go into a large, unchecked mailbox. Any followup inquiry by email is carefully ignored. Even their website looks at your account and just spins in circles.

Nice catalogs, nice pictures, but very dishonest staff. They all promise your money credited back to you when you return merchandise. I would NEVER trust anyone that is associated with the company!

I ordered shorts from Guideboat. They charged $17.95 for shipping. They sent the wrong size, XXL, by mistake. I returned the shorts and asked that I also be refunded the shipping fee since they made the mistake and sent the wrong size. They reimbursed my credit card the cost of the shorts but kept the shipping fee. When I called, I was on the phone for 40 minutes. The supervisor, Tammy, refused to refund the shipping fee even though their company made the mistake. She offered no rationale as to why. Do not deal with this company!

Received a Frank and Eileen shirt that was a completely different style and pattern. Had to return, but never heard back. Ordered a navy nautical jacket for women and received a men's golf jacket.
Impossible to get hold of these people

Cool clothes but I returned $295 shoes that I never even tried on and I used their return shipping sticker – three months ago. I have phoned, emailed, and written them but no response. Avoid them, too bad but time to face reality!

I ordered 12 items in November 2019. They showed up at different times-two items well after Christmas. I subsequently returned 8 of the items. Let the nightmare begin. It is April 30, 2020, and I have still to receive money back on FOUR of my items. The company owes me $841. I had to chase down the first four refunds-that took three months, multiple phone calls, and me ignoring some very poor customer service. No one at Guideboat seems to care about solving any kind of problem. I've only been given excuses. I left a message on April 17, 2020; no one called me back as promised in the company's voice message. I called again today and no one answered. I left another message. I composed an email and then my email got sent back as undeliverable. I used the email address on the Guideboat website. I DO NOT know what is going on with this company but whatever it is, it appears dishonest and at the very least is unprofessional to the hilt. Steer clear of Guideboat Company.

I placed an order January 17 with an order confirmation that I would receive the merchandise in 2-5 days. February and nothing so I sent emails asking for assistance. Not one response to my email. Called today and had an extremely unsatisfactory call. Waiting for a confirmation email that the order was cancelled..
Do NOT order from these guys.

HEADS UP on this company: I was surprised to receive a Guideboat catalog in the mail, in 11/2019, since this company officially folded in 2918. The company J. Peterman was handling the liquidation of Guideboat Co. inventory for some months. But now Guideboat Co. seems to be up and running again, with no evident relationship to J. Peterman. When I tried to research company ownership, I got nothing. When you call the Guideboat phone number, the call is now answered with the company name rather than J. Peterman. So who owns this company? Is it J. Peterman under another name? It's very strange for that to be so opaque. I'd steer clear.

Original post: Phoned them on a Thursday to ask why I had not been credited for my return by the previous Friday, as I was promised. The customer service rep said she was looking at my file and saw that my return was processed and that I had indeed been credited a week prior. I asked her for a transaction code because I knew that this was not true. She said she could request that a transaction record be sent to my email. I have received that transaction record. Date of transaction? Today! The day after my last phone call asking why I had not been credited. They just can't stop lying! It's almost funny…but, not.

HEADS UP on this company: I was surprised to receive a Guideboat catalog in the mail, in 11/2019, since this company officially folded in 2918. The company J. Peterman was handling the liquidation of Guideboat Co. inventory for some months. But now Guideboat Co. seems to be up and running again, with no evident relationship to J. Peterman. When I tried to research company ownership, I got nothing. When you call the Guideboat phone number, the call is now answered with the company name rather than J. Peterman. So who owns this company? Is it J. Peterman under another name? It's very strange for that to be so opaque. I'd steer clear.

Original post: Phoned them on a Thursday to ask why I had not been credited for my return by the previous Friday, as I was promised. The customer service rep said she was looking at my file and saw that my return was processed and that I had indeed been credited a week prior. I asked her for a transaction code because I knew that this was not true. She said she could request that a transaction record be sent to my email. I have received that transaction record. Date of transaction? Today! The day after my last phone call asking why I had not been credited. They just can't stop lying! It's almost funny…but, not.

Phoned them on a Thursday to ask why I had not been credited for my return by the previous Friday, as I was promised. The customer service rep said she was looking at my file and saw that my return was processed and that I had indeed been credited a week prior. I asked her for a transaction code because I knew that this was not true. She said she could request that a transaction record be sent to my email. I have received that transaction record. Date of transaction? Today! The day after my last phone call asking why I had not been credited. They just can't stop lying! It's almost funny…but, not.