Guesty

Great software that we use for our Property Management. It has helped us tremendously to manage a large portfolio of units.

Great service! With Guesty taking care of guest communication along with smooth integrations with OTA's I can now focus on growing my business.

Six months in and we are very pleased with the Guesty software & team. The software has allowed us to reduce the manpower needed to run our operation while affording us the extra time needed to focus on growing our business. The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed. Go Guesty! 🙂

Guesty Communication Services have been excellent in their service, communication and booking rate! We would highly recommend their care for your guests.

We have been actively using Guesty for well over two years, and we couldn't be happier. Guesty has been a true strategic partner in our growth, and thanks to their user-friendly channel management, automation tools, and guest communication system which can be completely tailored to our needs and those of our guests, we have been able to scale our business in a relatively short period of time.

Most importantly, we value our ongoing strategic and technical conversations with our Guesty representative Alex Borack! These conversations help us stay up to date with new product offerings as they occur, and coordinate our planning with the Guesty roadmap. Throughout this challenging pandemic year, his support has been especially important for us. Much appreciated, Guesty and Alex!

The best features that Guesty provides are their automations – auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great!
The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager Peta is attentive and hears out all of our questions and concerns. She assists us in resolving any issues we experience and escalates any unresolved issues to the appropriate team who can further assist us. She openly shares about all upcoming features with us which we truly appreciate!

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS and have found it to be beneficial for now however we do hope to "graduate" from GCS and have all guest communication take place internally. The Guesty agents were originally archiving messages which led to confusion within our team because we were not sure if all guest questions or problems were fully resolved however we voiced our concerns with the head of GCS Andrea Boker and she was able to rectify this issue for us and they no longer archive messages. This not only shows their dedication to user satisfaction but also their appreciation for user feedback.

Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great – they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

Guesty has been excellent for us! It has really helped us automate 90% of our processes which has freed up much of our time to focus on guest services and the business. The software as well as the customer support has been truly amazing and we could not have been happier with our choice to implement.

The handling of this software is very easy and understandable.

Guesty is an amazing tool that simplifies all our daily operation, gives you a lot of information that help us taking decisions and our account manager Celine is simply the best ! We love guesty .

I think Guesty its a great tool to manage all your listings and our account manager Alex its just amazing, I definitely recommend this incredible tool, makes my life easier!

Guesty has been the foundation upon which we have built our business and they are exceptional at what they do. Their communication team, customer service and software are unmatched.

We've been using Guesty for a while now and we're quite happy with it.

Guesty has a great team behind it and great professionals, everytime we need assistance we get an instant reply and the support team really shows that they're interest in helping you.

Catarina Mendes, our Professional Services Consultant is a great help and support.
Guesty is always improving and creating new tools to help their clients.

In short we would definitely recommend Guesty.

Best regards,
Innkeeper – Property Management

Guesty has been a great investment for our company.

Guesty has provided easy and rapid integration and quickly assisted in hosting our properties in several states. through multiple booking channels. Can't wait until Expedia joins the integration.

Keegan, our Success Manager is nearly literally on call when we need his assistance and always willing to help!

The Guesty Customer Support Team is extremely valuable is handling many of our customer inquiries, questions and issues… always friendly and available around the clock.

We have been using Guesty over a year and half now, and our experience is purely positive.

As a developing company in accommodation business a life without channel manager is overwhelming juggling between different platforms.

Before deciding, we weighed very thoroughly different service providers.

We chose Guesty for following reasons –

*The price and quality relationship of the service.
*The calendar syncing solutions needed to be reliable.
*The user interface had to be simple and well designed.
*We required several useful automations to help us in our daily tasks.
*We wanted a system that bould be flexible enough to really fit with our specific demands.
*And of course the help needed to be available quickly and adequately.

And I can confirm that all this has been delivered. Sincere thanks to their hardworking team that has offered us this wonderful service, and even constantly keeps improving! And our most special thanks to ms Orit who has been always patiently assisting us!

This co operation has helped us to develop smoothly towards becoming successful accommodation provider .

Guesty offers a fantastic product with new features rolled out weekly, and a team that goes above and beyond to provide an exceptional customer experience.

Great for property managers that want to scale

Great people and great service

Great Property Management Platform.
Guesty has allowed us to simplify and streamline all these little things that take time.

We are now able to concentrate on strategy without worrying as much on the day to day operations.

Pricing tools are also a massive help and our Account Manager (Andy) is super helpful and always happy to help.

Always happy to recommend Guesty.

The onboarding process was phenomenal, Alex did a fantastic job explaining all the advanced features built into this powerful PMS.

What we love;
Exceptional onboarding staff
Unified inbox
Direct quoting
Advanced analytics
Number of integration partners

Great integration with top platforms, amazing calendar functionality, syncing inbox with platforms, just a few of the benefits we are seeing since switching to Guesty. Keegan, our Guesty Rep, has been knowledgeable and always available. Great job.

I trully believe Guesty is the best Reservation System Software on the market. They are trying hard to improve it an develop it, continuously. I love it also because it is Made in Israel. Ani ohevet Israel. Toda raba.

Last year our Property Management/Vacation Rental Company switched our platforms over to Guesty from a previous PMS and have been so happy we did! The support we've received from Keegan has been outstanding! The innovations and thoughtful add ons the team has incorporated even in our time with them have been truly appreciated! Looking forward to seeing what is next! (hoping for an accouting component soon. 🙂 )

Guesty has helped us escalate our business. Their customer service is excellent and we've been using it for 4 years. We have seen tremendous change throughout in the good direction resulting in helping us have a more efficient operation.

Guesty helps save a lot of time to reconcile income by generating reservation reports in an easy and convenient way! Also, the analytics are well designed! Definitely recommend it

Great all round piece of software. Very user friendly, great features, great mobile app and good customer service. Overall it was a good experience working with a company who is a market leader in its industry. Working with Christiana our account manager was great. She was knowledgeable and helpful in resolving any issues. They are one of the dearest options available, but you do get what you pay for. This includes a robust piece of software that is very easy to use.