GUESSFactory

I ordered the "Tylar Quilted Logo Wallet" from GBG through Guess Factory on Sunday January 17th 2020. It was shipped the next day January 18th which I did not expect because there was a warning that orders might take longer to ship due to Covid. The wallet showed up at my house this morning January 19th in great condition, it's a very high quality product. The thank you note was a nice touch. Once again, I recommend ordering from Guess Factory.

I am a first time online customer from the Bahamas who spent about $160 and also my cousin who sprnt about $130 and we have not received our items yet. This was from over a month ago and to make it worse I recommended this site to others but they are really doing alot of bad business. I just need someone to really help my cousin and I to get our things or our monies back.

Had awful experience, received both the bags in weird condition, one of the bag had scratches and other bag had broken strap and unfunctional zip. BEWARE bad service and would not recommend as it is poor value for money!

The website says Free tote w/ orders $125+. Well, I made a purchase of $150 but never receive a free tote. The only reason that I spent more than $100 dollars was because I wanted the Free tote. I'm very upset all lies

So, the item is a good, but not great. I was so excited when it arrived but not only that it didn't follow the instructions that is clearly posted in there, but upon opening the package, the crevices of the item is dusty. A little bit of the sewing in the crevices Are also a little torn. You can't see it at first glance but I just happen to be quite observant. The problem is the quality issues, but you get what you paid for.

I placed an order with this company and made sure to read the fine print regarding returns. They assure you that returns are no hassle – that is not the case. Firstly, they do not advise you that shipping costs will be $26 between Toronto and Montreal. When you place your order, the payment is processed immediately – when you return the goods (even if immediately done) the waiting period is 18 business days upon receipt of the return. This is an outrageous policy. I have the utmost sympathy for the struggles that businesses must endure while we struggle through this pandemic, however this is outrageous. Goodbye Guess – you won't be seeing an order from me again and I will make it my responsibility to advise other unsuspecting consumers of your unprofessional tactics.

Tom Bochynek
Toronto

I bought from them … the order was shipped … the order was delivered … but not for me …, I contacted them and did not respond to me … I contacted the shipping company ups and was not responded to me … I lost money. I will not repurchase them … because of poor customer service

I ordered online and it came two weeks after, At first Imm little scared after seeing all the reviews, but nahh I can say it's all good. My experience was 100% awesome! Thankyou! I love my itemsssss!!!

I have requested my email address be removed from their email list. This request has been totally ignored.

I ordered a pair of Sienna jeans online Sunday, they were delivered the following Wednesday I used standard delivery, they were packaged really good and included was a thank you card very nice touch. I did not like the way the sienna jeans fit so I returned them to Guess factory outlet in Desert Hills, Ca. I was approached by two sales people that asked how they could be of service I told them that I purchased the Sienna jeans online but did not like the fit on me so they said they would be happy to exchange or return whatever would make me happy so I decided to exchange for the Nova jeans, I absolutely love the style and fit. Customer Service at Guess is wonderful I've never experienced bad customer service at Guess, Marciano or Guess factory. You will be treated the way you treat people in life. Some people you just can't satisfy Guess is number one and will always be in my eyes. I have a 15 year old pair of guess that I still wear so quality is excellent. Thank you Guess don't change a thing please make the black skinny cordoroy again they are the blackest softest pants I own.

My package was lost and at first they were going to start an investigation. Then I recieved an email saying they were going to credit me back, ok fine but didn't credit my shipping or tax! If I NEVER received the items why am I being charged shipping and taxes. You all try to find a way to rip folks off I guess. Still will never shop again and I will tell everyone how tacky guess factory is. I don't even give ya'll 0 stars but since I have to here is 1

I wanted to cancel my order which i didn't receive on time. I was talking to Alaxis Zavala over phone and I would say he is the best person you can talk to. I was so worried about cancelling my order coz I read too many bad reviews about customer service experience. I was so surprised as he is totally opposite of what people is saying. So polite, nice and understanding. He owns the personality of hospitable person. He knows what he can he do to satisfy his customer. Best person, I am so happy. If I will shop again online will be only coz I was impressed by Alaxis service. Thank you for being awesome!!

I ordered two times( hoodies, a tee shirt and a pair of boots) from guess factory and I received them 4 days later without any damage or anything. I love their products and also some times mishaps happen, so don't be disappointed only after any such occurrence of wrong or damaged products.

I placed an order online with a coupon and it showed the discount, after hitting the final button to place the ores I noticed that it did not show the discount so I called weigh way to speak to someone and was told they cannot do anything even tho it was their mistake . I spend hours on the phone and couldn't get this resolved. Spoke to a manager and still no help. Unbelievable, they will do anything to get your money .

I placed a large order online recently, and one of the palazzo pants came in torn on the side. I only realized when I wore them for the first time weeks later. I asked about an exchange, and they said they would look into it, but they just kept ignoring me after. Awful experience with Guess Factory, especially considering how much money I recently spent there both online and in-store.

I placed an online order on Saturday and paid the 2-day delivery fee of $15. Received the first alert that my delivery would arrive on Tuesday; OK I get it, Monday is Memorial Day.
It麓s Monday and I just received a 2nd alert that my order will not arrive until Thursday. This is NOT 2-day delivery! This is the last time I shop with Guess Factory. I look forward to receiving a full refund of the 2-day delivery charge.

The girls who work there don't care about you and will make it obvious by ignoring you, giving you bad looks and pressuring the purchase to go faster.

I placed my first order on the canadian guess factory website & received my order 3 days later! I picked the cheapest shipping option which was 5-7 business days so receiving my item in 3 business days was awesome. My bag is perfect & exactly what I ordered. I plan to order more in the future & Hope everything goes as well as my first time. The other reviews had me really worried to order but I'm glad I gave it a go.

(Almost every single comment I make is regarding online shopping from the GUESS Factory website.)

I have been shopping at GUESS Factory for about three years, now, and I have recently signed up for their loyalty card.

After having read the reviews on this site, I feel I should contribute.

My contribution, then, is this, namely:
(1) The styles are great and GUESS Factory never fails to make me look great.

(2) I have had one occasion where I bought expensive skinny-pants and within one week all of the buttons/studs (like, the metal circles that are sewed onto the pocket corners) had fallen off. I returned the product at a store location for being defective and a new product was sent my way at no extra charge.

(3) I have had one occasion where I left a logo tee-shirt, that had the plastic/rubber/decal sort of material on the front of it, folded properly in my dresser for perhaps a month or two. When I pulled the shirt from my dresser, the decal had literally crumbled off. If my shirt once looked like a sidewalk square, now it looks like a sidewalk square which had had a jackhammer taken to it.

(4) I had bought pants which had thick rubber decals/designs which were embossed or elevated from the fabric, if that makes sense. Within one week (two wears) and one wash, the rubber decals/designs had become lifted or frayed or, indeed, removed from at the edges. I must accordingly be extremely careful not to touch the decal for fear it will slide off—then boom, why did I even pay the extra $20 for a logo?

(5) I have placed an order before wher ei accidentally ordered two of the same item. Within about thirty seconds of placing the order, I immediately began emailing customer service. Over the course of that hour, I desperately attempted to email customer service and received no reply. The order was shipped as ordered, despite my request to adjust the order coming in about thirty seconds after placing the order. (One reviewer mentioned that the trick is to call before the confirmation email has been placed—ha! Not for all of us, but I sincerely appreciate that the other reviewer shared her experience.)

(6) $125 minimum order in order to receive free shopping. This is nonsense, for many stores (including GUESS's own GBYGUESS) provide free shipping with orders totalling, at a minimum, $70 or $75. This makes for frustrating shopping because I buy clothes less frequently than I plan to because I must wait for there to be enough products that I like all at once, and this is difficult sometimes with sales coming and going. This is, of course, as they say, as "iss-me" and not an "issue."

(7) I too have received notifications that one or more of my ordered products is out of stock. I do not recall if I was refunded or not. I should go berserk, as they say, if I had not been refunded. Unlike the other reviewer who mentioned the out of stock issue, I was notified, if I recall correctly, within a couple of days.

(8) This one connects to the point (7) just above. I can happily say that I have always recivied my GUESS Factory packages within AT MOST seven days of placing the order. The product usually arrives the week after I have placed the order. This I find very impressive because I attend school at Sudbury, Ontario where the nearest GUESS Factory, I think, is in Cookstown, Ontario.

(9) I have purchased Sammy Coated Skinny Jeans in black coating and, within 4-8 washes, the black coating has completely disappeared and I am no longer looking at black coated jeans but am looking at black fabric jeans. The black is still dark, the fabric is black, every single seam/pocket/zipper area is faded at the edges from (apparently?) wear and tear, and the shine or reflection from the (lost) coating is obviously much more dull than when the coating was still present. There was the odd occasion where a friend tossed my jeans in with their own laundry, and it is possible, then, that on these odd occasions my friend might have used the "hot water" and the "vigourous wash" settings without turning my jeans inside-out (which I would have done for them, anyway). TL;DR, The coated jeans were like a dalliance—passionate, exciting, but ever so short lived.

(10) GUESS Factory used to offer a "Gift" option when making an online order. I always select this option because updating my wardrobe, despite how shallow it sounds, is a congratulatory occasion for me. I love buying clothes, but I spend usually over a month just making a perfevt Cart and ensuring all the items I want are on sale and such, so I always feel like I need a pat on the back after placing an order. But, only recently, the Gift option has simply disappeared from the website, for me, anyway.

(11) The Gift option provided this: On your receipt, which lists all of the prices of everything, there is at the bottom a tiny, and I mean tiny, strip of text which is your Gift message. GUESS Factory, this is, like, seriously, it's dumb as hell; "Happy Birthday! Look at all the money I spent on you (ouch), and look at YOUR beautiful plain-text message in size 8 font at the very bottom of MY receipt! How exciting!"

(12) Once upon a time, a GUESS Factory order would come packaged in a nice Marciano – GUESS branded box with GUESS wrapping paper and plastic-wrapped clothes and a GUESS sticker which had stuck a copy-and-paste gratitude letter from the CEO or one of the Founders. This sticker and letter of gratitude no longer appear despite this sticker and letter of gratitude being a sort of "cherry on top," if you will, to a successful shopping experience.

(13) I have, on one occasion and for only one single item of a multiple-item order, received a weathered-plastic plastic-wrapped "rag" covered in dust which was supposed to be my underwear (I think it was my underwear). This is extremely unprofessional (savage, as we youngsters say!), for, if you're going to pick my new clothes off your dirty floor, at least wipe them off and put them in fresh plastic like any sly businessman would do.

(14) Sometime last year or the year before, the XS size for men was changed. The XS size for men is no longer a men's size, but is a boys' size, that is, the small shirt might fit, for example, at my waist; the medium sits, say, one inch below my waist; the extra small fits, say, two to three inches above my waist. What I am trying to illustrate here is that the XS for men is no longer "one size down from small" but seems to me to be "at least two to three sizes down from small." So, gentlemen, when you see a $115 jacket on sale for $19.99, and it's in XS, its that cheap because it's XS (which few men can fit into). This new XS size, however, might be perfect for teenaged boys who tend not to fit into the boys' sizes of clothes.

I think this is all, then. Thank you for reading my review. My biggest piece of advice with GUESS Factory is: caveat emptor, that is, buyer beware; it is your job as a customer to make absolutely zero mistakes and to plan ahead for GUESS Factory making a mistake and being heartless savages about fixing their own mistake. And God forbid you make a mistake yourself, because you might as well just send GUESS Factory an extra $20 to apologise for your own mistake because you will find no help from them.

So, if you are (1) a wise shopper, who is (2) willing to take what has been for me a very small risk of receiving a butchered order, and who is (3) willing to take the frustrating risk that some (maybe around 33%) of the clothes ordered will simply fall apart, or alternatively deteriorate drastically, within weeks to months of wearing them, then (4) have a blast, because you honestly will enjoy your ordered clothes.

IMPORTANT EXTRA INFO:

The belts for men are freaking great-looking. However, every single belt I have bought has, without fail, within three months MAXIMUM of purchasing, either (1) completely fallen apart literally into its constituent pieces, or (2) the buckle literally popped out and is on the ground somewhere in Ontario and now I have a belt the buckle whereof is missing. I have bought a total of only four or five belts, so perhaps I only bought the defective styles?

MORE EXTRA INFO:

The jackets I have bought (two of them) are warm enough for Ontarian winters, have not yet fallen apart, are worn almost daily in the winter and fall and spring, retain colour and feel like new, and have not had any pieces fall off. The jackets, however, are short: one of my jackets at its lowest point is JUST TO SAY at my waist, but this is the style and is not a defect, and I receive compliments from, honestly, the majority of people who see me wearing the jacket who know me. (The jacket is a hooded bomber jacket of sorts made from faux leather or "suede" which is totally not suede-like in the least.) My other jacket is a topcoat and so one would expect it to fall quite low, but the lowest point of the topcoat is, and do not quote me on this, a bit higher than the average topcoat.

FINAL EXTRA INFO:

The underwear for men, at least a year or two ago, used to fit about one size smaller than the listed size.

RATINGS:

Service (online) = 1.

Value (WITH SALES ONLY) = 4.

Shipping = 3

Returns (N/A; one good in-store experience) = N/A

Quality (including 1/3 # of clothes being duds) = 3

Refund (one time in-store experience) = Full Refund

Well first of let me say I spend a lot of money with guess In general but guess factory is the worst I went online to order a product I wait 7 day they cancel it a couple days ago they put the same item that got canceled back online so I'm thinking it's in stock nope I wait another 7 days gets canceled again I will never ever order from them anymore and also they have an app so you can earn daily rewards don't believe that $#*! because if you get anything higher then 1 point they won't add it to your account they are thieves save your money every branch of guess is good but guess factory sucks

Purchasing online from guess factory proved to be the worst experience I have ever had. After returning two of the five items to them because of size issues and doing this directly in store, I still have not seen the refund on my credit card. After repeated calls and emails not returned, plus a visit to the store who had no better luck with there own head office, I have had to file a dispute claim with the credit card company to reverse the charges. Never again will I buy another Guess product.

I was able to cancel my order at Guess Factory. I cancelled my order because of the terrible reviews on this site. I didn't want to risk getting ill products. The one catch is you have to email or call to cancel your order before you receive an email confirmation saying your order was received by Guess. I had to aggressively call and ask them to refund my money. But they were helpful because I asked for my cancellation before the confirmation email was sent to me. The trick. Thank you Guess Factory for refunding me and thank God for being there for me!!!!

They sent me a kids sweater riddled with holes, I decided to keep the sweater & sew it up since returning would be a headache. I called to have at least a few dollars of my money refunded & they refused. Will not be spending anymore money with these people.

They made a mistake in my refund, they don't respond neither on the phone or the email. It's been two weeks, 5 emails, 5 phones call. I can't handle it, I'm in the Customer Service since 10 years and I can't imagine let my people in no where like they do. DAMN, at the price they sell their freaking things, help us when we have a question – especially if they do the mistake!

Received my jeans today… I ordered jeans without holes in them, this is what I received, jeans with holes in them…. Not so happy…. won't let me upload photos… anyways be careful what you order
What I got.. IMG_1280.HEIC. What I ordered IMG_1281.PNG