Gudrun Sj枚d茅n

I returned an item using one of the supposedly free returns service they provided. However they charged me 拢10 as apparently only one of the returns services (Royal Mail) was free, the other having a fee of 拢10 which they pass on to unsuspecting customers. The fee was not mentioned in any of paperwork that came with my order. when I complained and asked for a refund which they refused.
Charging customers so much to return an item when advertising free returns is both outrageous and misleading.
I will never order from them or recommend them as I was treated unfairly and unsympathetically by them.

Such glorious clothes that I'm a customer for life. Yes, free post & returns would improve it…but no one else does stuff like THIS!!

Contrary to other people here my experience with the online shop was very good.
I ordered from Germany, 4 leggings and a tunica.
The tunica was too large but that was due to my body shape and height – in the description they wrote that it has a loose fit but I tried it anyway because before trying you never know how it might fit.
When sending back the return sticker for the package that was enclosed was not accepted by the post office because there was no barcode. I wrote to customer service and they said they don't receive enough retour stickers from the shipping company. Weird but ok. Obviously they sometimes send out invalid retour stickers with the original delivery in the hope they are not being used 😀
But they answered very quickly and promised to send me a valid retour sticker by mail which they did and it worked.
The leggings I kept. The colours are identical to the website. The quality seems good so far and I'm very content.
In the parcel two gifts were added: a small purse (as a bonus) and a scarf (for first-time-customers). Especially the scarf is really nice.
So I have no complaints but I'm going to try future items in a store first (they have some all over Germany) because of the often loose fit.

I agree with the previous reviewer that colors can be different than expected– red arrives as orange — and that the exchange rules can lack common sense and courtesy. However, I love this company for many reasons. 1) it creates comfortable arty pocketed clothes for women who have no interest in fleeting fashion trends. 2) Inspiration for design comes from global cultures. 3) clothes are sized for real people up to XXL with generous fit at hips. 4) classic and cheerful, practical tunics, dresses, what real women want -/gorgeous fabrics in eco cotton, linen, lyocell. The models are all shapes, sizes, colors, and personalities– from dignified to playful. Diversity– the same style often comes in print or plain. The same fabric often comes in blouse, dress, pants, scarf– to fit your need or price range. The biggest problem is the website which comes up in different formats– sometimes with a detailed drawing showing all features of the garment– location of buttons, trim, tucks. But then it can't be found again. Sometimes credit cards are turned down because they are processed through Sweden. Often you have to start your order over because something goes wrong online. Frustrating to repeat and repeat. But worth it to have something special. It is difficult to access European clothes in the USA. Many items are made in India, shoes in Portugal! Gudrun Sjoden is a real person who has been in this business all her life. She supports women's projects with fundraisers and sends a gift card at year end for people who spend over $500 or $1000. One bad customer rep dies not make an international company. Yes, they need to revise their policies to address when they make an error!!!! Exceptions and accommodations must be made to fit the circumstances, such as when you order two great sale items and are sent something else you don't want at regular price , thus lose the bargains which are by then sold out, and you have to make many phone calls and returned the wrong item. And then told you have to have a minimum order of $100 for free shipping from the New York store which is the only place that has what you want to replace their mistake! Fortunately, it all turned out well, but was a struggle of explanations until logic prevailed over the rule book which forgot to include a section on appeasing company errors. Almost all my clothes come from them– I've collected over the years and most things go together.