Holidayrisk

They were really efficient and answered my message promptly by returning my call almost straight away. The person I spoke to Bobby was extremely helpful and very polite. After dealing with a few different companies about refunds etc due to COVID-19 this has been by far the best experience I have had.

I recently had to speak to Holidayrisk regarding a problem with my insurance and the young gentleman was knowledgable and efficient and dealt with my query there and then and sent me a confirmation email even before we had finished saying goodbye

Prompt response to my enquiry for claim. A little uncertain as to how this may proceed as I am still awaiting news from Ryanair about refund/rebook. If you can offer any guidance it would be appreciated – Claim Number: AGS18782

They didnt answer the the phone. Said leave your phone number and they will ring back. Left two messages but still no phone back. I was not making a claim only asking for a refund of premium for cancelling my policy as my holiday has been cancelled by TUI and I will not be travelling to Tenerife so do not need travel insurance. If this is the treatment when NOT making a claim imagine the response if you were claiming!

Hard to get hold of initially I was transferred several times

Easy to read documents and easy to apply and pay for cover.

quite easy to understand for what i was looking for

The service seemed ok, but can't rate them because did not need to use the cover.

Very busy telephone and requested call back did not occur, but after a further call all was resolved.

great service!

Quick to respond to queries, but not made any claims

Very good and information was spot on.the price was very reasonable compared to the other companies.would definitely recommend to my friends.best insurance company I have found.

normal service, nothing special, run of the mill, been using you for years, no loyalty discounts!!!!!!!!!!!! never claimed, ever, poor for people who buy policies!!!!! contacted your customer people re-this issue, guess what nil-response

Good but I asked for a copy of my policy still haven't received it asked for it a couple of weeks ago

good price thanks

very pleased

This is a continuation of a policy I have had for 2 years. A previous policy I had with another firm almost doubled in cost after i had reached 66. After much online research and filling in of the usual medical information (Myocardial Infarcation 2006) most were quite expensive for annual cover Europe. This one was cheaper…not the cheapest, but offered more cover, at a better rate than all of the others. A minimal cost increase to renew for the current year. Very simple and straightforward to renew.

Excellent service problem sorted i would recommend them very helpful

When I bought online wasn't made aware of the restriction on days, Contacted customer services and this was sorted. I had to pay extra . The customer advisor was very helpful and courteous.and more importantly the phone call was answered promptly.

Very easy to use online, happy with price, can鈥檛 say anything about claims as never had to make one.

Much cheaper insurance to cover my existing medical conditions when compared to others I have used in past . Did not need to make a claim so cannot rate comment on this.

Good customer service, if a little expensive for some optional elements. This is in relation to purchase, have not made a claim.

Was easy to purchase.

Staff have been very helpful on each occasion and because of our age and my husbands medical history they are very reasonable. I always recommend them.

easy to deal with and competitive