HolidayRentPayment

My holiday company is owed a small fortune by HolidayRentPayment and constantly finds petty excuses to avoid paying. A fellow customer of this company CORRECTLY WROTE:
"So angry, frustrated, disgusted that this company makes the simple task of transferring money so difficult and long. Are they sitting on money to gain interest themselves?? What other reason would there be for a refund to take 30 days when banks and other companies manage to complete this transaction within minutes or seconds. What an absolute scam! Any company or accommodation using this company will sure. I for one never want to deal with them again. Absolutely furious to have to wait for a refund an entire month!!!" We run a small holiday villa business and all our guests from 2020 who cancelled were given vouchers to be used for a future holiday whilst the landlords had been paid. Most actually had insurance against the cancellations.
THIS COMPANY HAS BECOME JUDGE, JURY, AND EXECUTIONER in settling disputes. All small businesses have been warned: STAY AWAY ! They use stupid excuses ranging from wrong summation to passing you over to another team to "we will escalate this for you" and nothing gest done.

So angry, frustrated, disgusted that this company makes the simple task of transferring money so difficult and long. Are they sitting on money to gain interest themselves?? What other reason would there be for a refund to take 30 days when banks and other companies manage to complete this transaction within minutes or seconds. What an absolute scam! Any company or accommodation using this company will sure. I for one never want to deal with them again. Absolutely furious to have to wait for a refund an entire month!!!

Awful! Terrible communications! Slow service! Taking 3-4 weeks to refund cards, still telling me I don't have authority to email after TWO years of having authority, and are causing us SO much extra work with very unhappy guests!!!!

Horrifically poor service. Dreadful communications, taking a stupidly long time to process card refunds causing all sorts of problems within my business and for my guests. Where most companies have adapted to cope with the challenges presented by Covid and lockdown, HRP appear to have gone the other way. No apologies, no explanations, just shockingly poor service.

Really? 30 working days for a refund. What a lot of nonsense. I have never known a refund to take that length of time and my bank can't explain either why it would take this long if it was a refund. Scammers!!

They say they refunded my deposit , but still I wait ! Disgraceful profiteering on the Corona virus "excuse". Quick enough to take my money, I'm still waiting for my refund………..

had several cancellations due to corona virus – Yapstone still take their cut though so every cancellation has cost me 拢50 ish – they are no better than the mafia and I hope they go bust

Shame ! used to be a trustful company BEFORE, now they keep your money during 3 month without your consent, and send it to you only when they want… you have no choice to wait, no choice to write, call for no result.. they should be sue in justice for what they do !

No option to give no stars at all … I have a listing on Home Away and have recently changed to the Home Away payment system from Yapstone as the latter have asked for an extra 3% to opt in to their immediate payment system on top of the 3% they charge to pass on MY money. Consequently they are sitting on my rental money for two months …. it's an absolute disgrace. I called them and they said there was nothing they could do and I would just have to wait …. AVOID THEM LIKE THE PLAGUE!!

I have been sent several emails that if not for sites like this, I could of believed to be a genuine request for payment, as there email stated "This payment has been declined" it was only for 拢150, but that's not the point, panick could have made me pay this for no reason.
Thanks for everyone who has taken the time to write reviews to avoid these unscrupulous eniebas getting monies by deception.

Most unreliable and dodgy "service"! Unfortunately, I will have to cancel my HomeAway (RIP!) subscription that we've used for MANY years to rent our our two holiday houses as HolidayRentPayment is the only way left by now to do business here. No thanks, there are PLENTY of other websites out there! Definitely stay away is my recommendation, they are A SHAMBLES!

Please KEEP AWAY AT ALL COSTS !
It's a fraud, I have been asked 2,000 euro of outstandings for unexisting transactions related to 2016 !!!!!!
I can't believe it. I'll do my best to get their company shut down.
KEEP AWAY !

HOLIDAY RENT PAYMENT OR YAPSTONE AS THEY ARE ALSO KNOWN BY, THIS COMPANY IS BY FAR THE MOST FRAUDULENT COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH.

THE COMPANY IS RUN BY A BUNCH OF WHOLLY DISHONEST AND UNSCRUPULOUS IMBECILES WHICH SHOULD BE AVOIDED AT ALL COSTS.

SERIOUS CHARGE BACK ISSUE
I have had a chargeback from HolidayRentPayments (reason:client did not participated in the transaction) although on Homeaway page the client name matched the guest name. I was told that I needed to take more identity papers from the client prior to arrival or on site. There is a big problem with this. It appears you can assume the following scenario. Firstly card was not flagged fraud because it went thorough.
Lets say example Mr Brown uses his friends ( Mr Black) card but put his name in the payment. ( this system it appears does not check names) so the rest would be number/exp date/cvv address all correct. From then on the host thinks it is Mr Brown that paid asked for identity and Mr Brown provided it, Mr Brown provided the copy of card the he owns, Mr Brown signed the rental contract and Mr Brown stayed, After departure, you get a challenge from Mr Black that he never participated. What do you do? NOTHING as all your identity papers belonged to Mr Brown so you have been scammed.
You have not access to payment system prior to arrival so of course you could cross check whose card was used and more importantly you could not see the payment made by another card!!

Also once the guests arrived you have suspicion and refuse to let them in. It will not make a difference, the challenge will still come and on top you have now an empty property and lost revenue.

The system does not work, it is open to clever frauding so run like hell! If you ask Homeaway they say it is nothing to do with them although in their host acceptance contract you have no other choice but to accept their third party payment processor. So until HolidayRentPayment take precautions to remedy this security issue, using HomeAway is a host is not recommended by me. It is not fair to lose money because HolidayRentPayment does not do its job properly. I suggest other hosts look at this problem very seriously and make their own judgement.

SERIOUS CHARGE BACK ISSUE
I have had a chargeback from HolidayRentPayments (reason:client did not participated in the transaction) although on Homeaway page the client name matched the guest name. I was told that I needed to take more identity papers from the client prior to arrival or on site. There is a big problem with this. It appears you can assume the following scenario. Firstly card was not flagged fraud because it went thorough.
Lets say example Mr Brown uses his friends ( Mr Black) card but put his name in the payment. ( this system it appears does not check names) so the rest would be number/exp date/cvv address all correct. From then on the host thinks it is Mr Brown that paid asked for identity and Mr Brown provided it, Mr Brown provided the copy of card the he owns, Mr Brown signed the rental contract and Mr Brown stayed, After departure, you get a challenge tfrom Mr Black that he never participated. What do you do? NOTHING as all your identity papers belonged to Mr Brown so you have been scammed.
You have not access to payment system prior to arrival so of course you could cross check whose card was used and more importantly you could not see the payment made by another card!!

Also once the gust arrived you have suspicion and refuse to let them in. It will not make a difference, the challenge will still come and on top you have now an empty property and lost revenue.

The system does not work, it is open to clever frauding so run like hell! If you ask Homeaway they say it is nothing to do with them although in their host acceptance contract you have no other choice but to accept their third party payment processor. So until HolidayRentPayment take preacutions to remedy this security issue, using HomeAway is a host is not recommended by me. It is not fair to lose money because HolidayRentPayment does not do its job properly. I suggest other hosts look at this problem very seriously and make their own judgement.

Quite possibly the most appalling company I have ever dealt with. Constantly making massive errors – the latest was they made mistakes on a change of bank details and even when I sent them THEIR document proving I advised them correctly they still told me it was my fault. INCREDIBLY POOR SERVICE

Well, even one star is too good for them. We have a Bank of America Account and provided all the necessary information but since 3 weeks holidayRentPayment is unable to transfer the money to our account. If you want to call you end up in a waiting line where they kick you out after 20 minutes waiting time. Guess I have to involve my lawyer in that case.

HolidayRentPayment is hopless.
I received a chargeback from a guest who rented my apartment through Homeaway. Consequently HolidayRenPayment drew 鈧?189 + 20 fee. I contacted the guest who denied the chargeback. I asked HolidayRentPayment to contact the guest but they asked me an entire list of documents. I sent them, a few hours after they requested. Now after 10 days I spoke with a person from the Call Center. The only comment she could make was: These things sometimes happen. Really hopeless

This is the first time that Holidayrentpayments have withheld funds from me. I have supplied all the information they requested and wasted at least 3 hours of my life on the telephone in the past few days.
Their service is criminal and they deserve to loose business to other comparable organisations. This is the last year I subscribe to Home and Away.
USELESS.

HomeAway Payments has not the faintest clue about modern technology. All documents have to be uploaded in jpeg rather than pdf. This means I have to get the pdf document (eg bank statement) print it out on a physical printer then photograph it! This is absurd. All modern businesses use pdf for document exchange. Once uploaded there is no way to see the documents. They also request voided checks to provide evidence of a bank account – are they joking! I haven't seen a checkbook in over 10 years besides which this is very easy to fake. Why don't they use a bank statement in pdf like all the rest of the world?! They suggested I get a signed letter from a manager to prove it. All the other portals we've signed up with have been straight forward and easy to set up payments. This service was frankly a nightmare. Also when I wrote back I got no reply and had to phone in order to make someone answer my email. This service is hopeless and VRBO need to seriously consider changing payment partner to someone who knows how to operate in the 21st century.

Very bad service. They block money for month.
It is a scam.

Calling out Yapstone/ HolidayRentpayments/ Homeaway payments which is the payment provider for Owners Direct/Homeaway. I am citing the payment issues here because Homeaway employ Yapstone/Holidayrentpayment as a sub service organisation and however much Homeaway fail to help you over payment issues, they have the RELATIONSHIP. Yapston/Homeaway payments has managed to withhold payments from me twice in the space of 2 years meaning I have had to take out personal overdrafts whilst they sort out their accounts issues. Several guest payments withheld, first noticed by me , the CLIENT, then managing to debit my account with a guest refund almost a year after. Citing issues with their accounts reconciliation systems these companies really need to be regulated as you cannot misdirect or hold back client money without any form of notice . I have received an apology and confirmation of the payment issues which I have forwarded on to relevant people to see if there is any case for compensation, not to mention the many emails and phone calls I , as owner am having to make each time these issues occur.