HairDirect

PROMISING THE WORLD, DELIVERING LESS THAN THE AVERAGE.

About a year ago I ordered a system from Hair Direct who promised above many other things (but most importantly) an invisible and perfectly natural hairline. Being that I have worn hair systems for some 12 years, I know how a natural hairline is achieved. The most important thing is that you do not have black knots coming from a white scalp. That is a dead give away and besides looking like a bad hair system it can also look like a really bad hair transplant with a noticeable black line of demarkation as a hairline!!! This of course totally defeats the purpose of wearing hair at all. On their order form Hair Direct asked if bleached knots were required. Well, yes they are but they were not supplied. Hair Direct promised a totally natural and undetectable hairline. They supplied neither one.

Loyal customer since 2011, until just recently. THE GOOD: Honest business people. Make a good faith effort to satisfy unsatisfied customers. Customer service is a strong suit- accessible and responsive. THE BAD: Poor quality hair systems. THE UGLY: Hair systems can be returned and replaced if unsatisfied. Be prepared to wait 8-11 weeks for replacement. Expect to be disappointed when the quality of the replacement is no better that the hair system you returned.
I waited a year for quality to improve. I fully expected that it would. I was wrong- quality continued to get worse.