Guru

Not a very professional outfit. Operators don't seem to understand customer service and do not make an attempt to resolve issues amicably. As other reviewer said, you are charged instantly and then may wait an indeterminate amount of time for your order. With so many fantastic options out there, I will give this place a big "Pass" in the future.

Excellent quality, unmatched selection, and quick service! FabricGuru Is my go-to source for decorator fabrics, and consistently exceeds my expectations.

I just received my material to recover the cushions of my patio chairs. It is perfect!! Exactly like the picture on the website and it's going to look amazing on my chairs. I am definitely ordering again for bench cushions on the picnic table my husband is building and place mats!!!! Below are the chairs I bought – I painted them white. The fabric will match our newly painted house perfectly!!!

You call and call and leave messages with no response. Not worth the risk there are other options in the marketplace.

. I have been waiting for weeks for fabrics and goods from other suppliers. Thank you, Fabric Guru for consistently excellent service. Very much appreciated.

Would not recommend buying from this company. Was supposed to get 3 yards but got between 1 and almost 3 inches shortage on the way the fabric was cut. Yes, fabric can be returned for refund but you lose your shipping cost plus you have to pay for return shipping – both of which will cost me $19.99 to return a $28 purchase.
Why cut not straight?

I ordered the fabric less than a week ago and have already received it! And this is during the covid 19 mess. Great price on really good fabric! This was my first order with fabric guru but it won't be my last!

I originally left a negative review which I have now removed with an updated comment.

I ordered swatches for outdoor fabric and as expected, the charge was placed on my credit card. A day later I received an email that said my order was completed. I assumed that meant it was shipped, but I did not receive any notifications about shipping or posting. I checked back every day and my account showed the same complete.'

A week later, I gave up and wrote a review about the lack of communication and that I assumed this was just just one more gotcha' website for some crap out of another country and sometime in the next three months I might actually get something similar, but inferior, to what I thought I had ordered.

Also, one week later, I lost patience with the same complete' showing up on my order, but no information about shipping or posting, so I put on my mask and headed to my local fabric store to buy the outdoor fabric my customer needed.

When I returned home from the fabric store, I discovered that my swatches had arrived and the fabric is nearly identical to what I bought at the fabric store. The quality is high and the colors exactly as portrayed in the images on the website.

I still think the customer service (communication) needs to be improved, hence the four stars instead of five, but if the swatches are actually representative of the fabric, I will order some to see how it goes.

The swatches are large enough to see the patterns and to judge the quality. I have uploaded photos to show what I received. Very nice swatches.

I ordered fabric last night at 4:50 pm online, no where on the main site does it say it is a U.S. company, nor does it say U.S. funds. (This site came up in my google search for Canadian Upholstery ). After discussing my order with my sister she explained the duty fees, added to exchange rate, I knew I couldn't afford all the extra charges, I immediately tried to email the company back to cancel. Well, guess what, you CANNOT reply back to their email. So I started calling, well, guess what, they DO NOT ANSWER THEIR PHONE!! I waited on hold, it asks if you would like to leave a message, which I did numerous times, but then decided to wait on hold even if it takes all day, welll, GUESS WHAT…..it eventually clicks you off so YOU NEVER GET TO SPEAK WITH AN ACTUAL PERSON!!! I called the next morning and all day, same thing!!! I then got an email at 3:30 pm stating they had shipped my order!! Thanks Fabric Guru, in this time of Covid 19 when finances are ridiculously tight for all of us, you have NO EMPATHY!!! I bet if I was leaving a message saying I wanted to add to my order they would have attended to that matter immediately! Not impressed with customer service! I cannot comment on quality of fabric. very disappointed so far!

UPDATE: I received a phone call from Alex 10 minutes after leaving (another message to Fabric Guru) stating I was very upset they had sent out my order and that I was going to write a negative review , she notified me that she called FedEx and requested they return my fabric to the store and that she would refund my order immediately. VERY THANKFUL to Alex!! Thankyou for calling me! Communication is key to customer service, wish they had called sooner as I stressed (on top of Pandemic stress) for 20 unnecessary hours.

I ordered 2 yards of fabric and my card was immediately charged. But two months later I still have no fabric! Numerous phone calls and emails have not been responded to. I did talk to someone once who said it was on backorder. That was a month ago. Now I'm getting no answers at all. Buyer beware!!!!

I ordered 2 yards of fabric and they immediately charged my credit card. But 2 months later and still no fabric!!! Phone calls go unanswered, I did talk to someone once and they said it was on backorder. That was a month ago. Now I can't even get in touch with them. Buyer beware!!!!

I have bought several pieces of vinyl from them and gotten too many with defects.Also on fabric photos they show the design so much smaller than what it is.You get huge designs that are not usable unless you are using them for a very large items.Shipping is very fast.But all in all disappointed with products

I've shopped with Fabric Guru for about 4 years and I love their low prices and high quality fabrics. Without Fabric Guru I wouldn't have been able to use designer fabric to make drapes for my home and my families homes. I get designer fabrics from Fabric Guru for less than I would pay for lower quality fabrics elsewhere. The high quality fabrics come in wider widths and go a long way when I make camper window shades and curtains. The decorator fabric has a substantial feel and makes gorgeous drapes. Fabric Guru always ships fast and their shipping rate is one low rate. I get to make so many more projects with Fabric Guru!

This is absolutely the best place to purchase fabrics. Forget going to your local Joanne's. Fabric Guru offers a better experience for those seeking superior fabrics at great discounts. My usage has been exclusively for home decor & upholstery fabrics. Sofas, chairs, cushions for outdoor furniture, valances & curtains. I have never seen fabrics of such quality, offered at such awesome prices. I can say with confidence, I have saved, not hundreds but thousands of dollars, using Fabric Guru.

No communication between seller and buyer once payment was made. Shipping took forever. Had to contact seller on my order. Seller sent cheaper fabric as compared to sample of same from Joannes name brand fabric

Wonderful experience with these folks, two orders in a row! Buying more of a fabric I had ordered previously was simple and easy and the fabric arrived in record time! Great quality goods, well-packaged (even when it arrived in the rain, it was protected!) and the pricing just cannot be beat! I would recommend this group to everyone I know, and I have!

I ordered Sunbrella fabric, discounted. It said it had grease spots, so tiny, 409 washed it right out. Super sale price! Arrived quickly! On a bolt! Also ordered Richloom Birdie. I covered my worn out chaise lounge cushions & added attached pillows. I've received tons of compliments!

I love FabricGuru. They are so professional, always confirm your order, email tracking number so that you know where your order is, your fabric comes very nicely wrapped. They have a wide variety of fabrics and very good prices. They have a return policy, which states that you can return your order within 30 days and you are fully refunded less shipping charges (I just tried it; so we'll see if it works), but it has thus far been a joy ordering from them.

I have been buying from Fabric Guru for about 15 years or so…have never been disappointed. Half of my furniture is covered with their fabric! I'm a happy customer…

I paid $3 for samples to be sent to me. Besides the samples being too small (couldn't tell the pattern), I had to pay the postman for the insufficient postage due. $2.33

I have ordered from Fabric Guru several times and always completely satisfied. They have the best prices, large selection and great customer service. I made a mistake on an order and they got back to me quickly and cancelled it. Reordered the correct fabric.

I placed an unusual order. I received a phone call from one person and an email from another person to clarify my order. I'm very impressed that they took the time to do that. Brenda

FabricGuru.com never shipped my order and never answered my email. I finally had to call them. The charges were already on my credit card but on the phone, they could not find my shipping info. Also, they said that some of the fabrics Ive ordered were no longer available, eventhough, they had send me an email saying that my order has been completed and would soon be shipped. I had to cancel the rest of my order. Very dissapointing. Would never order from them again and would never recommend them!

First, I made some drapes for a window and decided I wanted to use the same fabric to make some drapes for an adjoining room. Couldn't find the same fabric anywhere. The store where it was originally purchased went out of business. I googled the name of the fabric and found Fabric Guru. And, much to my surprise, found the exact fabric I needed. THEN, I ordered the fabric to make the drapes. Unfortunately, I only ordered enough fabric to make ONE panel. I immediately called customer service and sadly they were closed. So I did the only thing I could think of; I emailed customer service about my mistake. By the time I got up the next morning, there was an email in my mailbox saying they had cancelled the order so I could order the correct amount! It saved me a lot of time not to mention the money. Thank you, Fabric Guru!

Selection, great! Prices, unbeatable! Selection, second to none! Service, OUTSTANDING! As an interior designer myself with access to numerous decorative textile vendors, I will rely on FabrucGuru as my source for my personal home and when possible, my clients. So glad I found FabricGuru!!