GTT

It took THREE MONTHS for: Ovago Booking I.D. : O51B345
They contradicted themselves in time and dates. OVAGO is under the umbrella of GTT. From March 13th, 2020; when Elvis Arron wrote that he got full reimbursement from the Airline; to the list of agents mentioned underneath they all promised different times for resolution. They didn't recredited the card instead end up with a check from GTT U.S.A. Gateway Travel. 600 Data Dr., Suite 101, Plano, TX 75075. Dated 6-09-20 and mailed on June 10th, 2020. LOCAL mail

To: notificationsjivo-mail.com; Elvis Arron; Kassandra D. ; Dorian A ; exchange ovago.com ; Janice M. ; dora.govago.com ; Marcus E.
Sent: Friday, June 12, 2020, 08:55:53 PM CDT

Today is Friday June 12, 2020, as of now we have not received any form of payment; not even the promised check.

On March 13, 2020 Elvis Arron admitted he got full reimbursement from the airline and requested credit card information ( last four digits, expiration date ). Ever since he began to ignore phone calls and emails; it was then that I wrote my first report on Trustpilot. Next day he responded with an apologetic message that our reimbursement had been processed two days ago and asking to remove the posting. The word check was used as a form of reimbursement. Why do you send a check when is easier to recredit. Personal tantrum ?. By then over a month went by. In the meantime; we got in contact with several agents; reason why your are copied in this message; without any resolution ( because Elvis Arron was the agent single out as the one in charge? ). So all this time is a personal retaliation for the derogatory comments as a result of his unprofessionalism.
This message will be copied and paste in Trustpilot, GTT, B.B.B. Trip advisor, Reddit, etc.
You think going back to normal business will be smooth? Three months in this horrible ordeal? THREE MONTHS!
Your reputation is going down the drain

Lothar and Giuliana

On Saturday, May 23, 2020, 09:28:23 PM CDT, Pink, ovago.com notifications jivo-mail.com wrote:
Hope you receive your money as soon as possible.
We wish for your healthy and safe well being!
Pink Sina, Customer Care Specialist

Dear Lothar Pohl,
Thank you for choosing our company to meet your travel needs!

This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID – 2019 it may take a few days more than usual.

Until then stay healthy and stay safe!

Pink Sina, Customer Care Specialist

Chat history from website ovago.com on May 22, 2020

22:02 Pink, customer care specialist: Hello! How may I help you?

Lothar Pohl
6 reviews
1 star: Bad
3 minutes ago
Elvis Arron on O51B345 is withholding our money
Comment posted on Trip Advisor
394. Re: Is Ovago.com safe? Trip Advisor
May 22, 2020, 2:30 PM
Save
Very sad that we use their services to purchase two tickets to Italy in March. Due to the Pandemia and the country lockdown; we had to cancel our trip. We purchased the tickets on November 28th, 2019. Trips were cancelled, and airlines were reimbursing full fare with the exception if you bought it thru and travel agency. Ovago's representative (Elvis Arron) has been deliberately withholding reimbursement even after stating that Ovago got the reimbursement from the airline. As of today: 5-22-2020 we haven't receive any payment. Furthermore, Elvis Arron said that he was going to send a check. So from using a credit card for purchase instead of recrediting, now they are saying: check. Nobody responds to our claim because we've been blocked. Booking ID: O51B345 .
10:09 Pink, customer care specialist: Dear Lothar Pohl,

Thank you for choosing our company to meet your travel needs!

This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID – 2019 it may take a few days more than usual.
Until then stay healthy and stay safe!
JivoChat 鈥?The Business Messenger

The only reason there is one star is because I couldn't write a review unless I rated this Terrible company. The rudeness of the people I have ever dealt with!!!! Trying to get my money back from a ticket I purchased and they have no record of it. I was on the phone for two and a half days and still nothing. I would NEVER recommend this place to anyone !!! I have contacted the BBB and the Attorney General Office. Hopefully they will take care of my problem and This Horrible Company !!!

Appalling customer service….trying to sort out a ticket with them since the weekend. Spent 拢88 in phone calls yesterday trying to talk to them and no information obtained at this stage.

I'm expecting to repeat the exercise today….grrrrr !!!

The worst and rudest customer service ever. I called them several times in two weeks to cancel my ticket. The first time they told me the ticket should cancel through the airline, after contacting the airline, they told me I bought a ticket from this agency and this branch of GTT is responsible for canceling my ticket. Each time I called them, they gave me a new phone number as a number that is responsible for canceling my ticket (during two weeks they gave me more than 15 phone numbers and the interesting thing is that none of them were repeated and answered). When I asked for the reason they shouted at me ?
The funniest part is that I called the GTT office in the Seattle and they help me to cancel my ticket less than 15 minutes.

Been working with GTT for many years!!! They do a great job, quoting the fare, issuing the ticket and sending statement!!! Highly recommended!!

Our travel agency have been doing business with GTT for over 25 years. GTT is one of the most efficient consolidator in this travel industry. Staff are very helpful and knowledgeable and with the best fares offered are very competitive.
GTT Global is friendly user website. Auto ticketing function anytimes, anywhere, which is available during after hours, very efficiency. Highly recommended.

I have been working with numerous agents at GTT for years and they are the best in the business. Tien always gets me out of a jam. Thank you for making my life easier!

Best prices, staff very knowledgeable.

GTT international San Diego.

As usual they are the best all around especially in customer service. They are very professional and very supportive and helpful in any situation. I would say they're super… very reliable GREAT TEAM!!! Thanks for all your service to us. Truly rated 5-STAR TEAM!
FROM: V AND V LEISURES TRAVEL. Vir Ignacio
Spring Valley CA. 91977.

We've been dealing with GTT for more than 20 years now. Their staff are very knowledgeable and provides excellent service (including finding the best prices, fiinding the routing particulary for multiple destinations, fixing schedule changes/misconnections, among others). Their call center is very convenient particulary in times of emergency where they can assist you after office hours.

Their website is very convenient and helpful particularly the ticketing function.

GTT is the best ticket consolidator that I have ever worked with. I've been in the dive travel business for nearly 25 years and working with GTT for the past 5 or so of those years. We have access to their portal which allows you to search fares, see the best flight options or even issue a ticket. We do a lot of group travel and they rates are either at or below published fares. And their in-house support staff is beyond accommodating to whatever situation we might have. Their knowledge of the different markets and best fares and their ability to find a good schedule and fare quickly is amazing. I absolutely love working with them.

Gtt is by far the best consolidator I dealt with so far. Very knowledgeable staff and reliable with getting me the lowest price on the best premium airlines. I also love that GTT has a call center after hours and weekends which makes it so convenient.

Highly recommended! It鈥檚 best company for travel agent to work with. Especially working with MSP branch staffs, I can鈥檛 ask for more. They have provided the best service ever. Whenever I ask for something, they give the answer right away with very good manner. Professional and helpful staffs make you feel so satisfied with the service you pay for.

Highly Recommend for travel agents! Great staff, 24/7 support. Fast response. Friendly user website. We love the auto ticketing function where we can issue our tickets anytime, anywhere.

As a travel agency that's been working with GTT for over 16 years. GTT Global Team is by far one of the most efficient and helpful group in this industry. Continuously updating us on the most recent news and promotions. As well as, always willing to help out when we need. For example, if we have concerns on the terms and/or conditions, while our designated agent is not able to respond another team member is always available and willing to help.

My favorite part of this new system is the auto ticketing, which is available during after hours. This new system makes our work much easier and more convenient with its 24/7 access. Absolutely love using it!!!

Wonderful Apps for the auto-ticketing feature ! Especially using after normal office hour.

And the price-checking feature is awesome as well 鈥?there are bulk fare & commission price for ARC fare, it鈥檚 easier to do the price comparison.

It鈥檚 Highly recommended to all sub agencies.

Excellent back support and efficient staffs

As a travel sub agent, GTT is the only one wholesale I deal with since 2009. They have the best deals, commission, packages in the travel industry! I deal with GTT Boston every single day, their service is the great! And always willing to help! best people!!

Such a wonderful company! Great service and great staffs especially Boston office. They are doing a good job.

As a sub-agent I've been dealing business with GTT San Diego for 16 years.All staff are very helpful and knowledgeable and with 24 hours round the clock is so awesome! Fares offered are very competitive.
GTT Global is vey helpful in finding the best fares we can offer. Its highly recommended.

GTT is my only consolidator ever since I started my travel agency 5 years ago from Family Travel escape to Sunrise Express Cargo Travel & Tours. Staffs are very prompt in answering/responding my inquiries, needs & requests. They knows exactly what is best for my clients. Above all, they are very reliable and helpful.

Sunrise Express Cargo Travel & Tours

I have been with GTT since 2013.
When I was first frustrated with starting my business, Tien in San Diego office has helped me from scratch, and have been very supportive since then. She always tries to think for sub-agent, and constantly asks for anything we might need to increase our sales. Also, all staffs in San Diego office are very helpful, supportive.
For the website, they constantly update and try to add new products so we can sell more, and you can even sell insurances for extra comm!
Also, they have 24 hours support even on weekends, and off hours so if you are workaholic, this is a place.

Great website, easy to use for travel agent, we been using this website for over 10yrs, and specially GTT (san) staffs are friendly and helpful that 's why GTT is our # 1 consolidator !

I've been working with GTT for over 10 years and they are very professional and offer the lowest fares in the market.

I have worked with many consolidators in past 25 years. but GTT has most comprehensive website for "Travel Agents". Period.