Groupon

Hi there Groupon

bought a coupon for our dad 60Th birthday. To go and eat in a restaurant with 1 star. When COVID-19 came trough, we couldn't use the coupon and asked for a solution.

We wanted our money back, so we could buy an other gift for that money.
After 2-3-4 conversations with the customerservice – we needed to wait 2-3 months. So i took contact with them again and in 5 minutes they gave us Credits to buy something new on their website.

Thats NOT what we wanted – we wanted the money back for another gift. And not one thing from the groupon.be website. They said : "We couldn't do anything else " & customer service left in 1 minute after that message from the chat."

Instead of contacting of saying something to us… What a bad customerservice! My God!
Would never buy again something here & go to iBOOD or socialdeal.

I have buying from Groupon throughout the years. Made two reservations worth 20 EUR in total that I was unable to attend nor to change them in time.

I called Groupon to ask for a credit in order to buy again the same deals and all they offered was 5 EUR as commercial gesture.

Frankly I'm really dissapointed that this is how Groupon treats it's loyal customers and will stop purchasing from them.

In the last few years I've bought AT LEAST 55 different items through Groupon.be
Of those 55, only 1 was disappointing: a restaurant that didn't offer the expected quality (Le Pou Qui Tousse in Brussels).
Apart from that: nothing but good.
We are also happy about the reminder that a voucher is about to expire.

It hurts to see that the reviews are mainly done by frustrated customers.

Mainly good experience with the deals on this website. If reservation is needed, better do it in advance (before buying your voucher). Otherwise no guarantee that you can validate your voucher before value date.

Page code reduction qui s'incruste, m锚me apres fermeture, elle r茅aparait 脿 la prochaine ouverture du navigateur.

Tr猫s facile de s'inscrire 脿 groupon, beaucoup moins d'annuler une inscription. Ils continuent 脿 envoyer des mails, encore et encore …
M锚me si cette inscription est due 脿 une personne ind茅licate qui vous inscrit sans vous consulter, en utilisant votre adresse e-mail.

Very useful when you want to make a cheap deal.