Samuel
3 months ago
Bad experience. Product no good when used on breeds with undercoats as it barely touches the top fur. Was told t would work and when it didn't was faced with the worst Customer Services telling me
it did before finally admitting not on all breeds. They ignored my messages and instead removed my comments from their FB page until I opened a Paypal case. Owner then rude and would not refund as promised. Said she wanted to check it was in re-saleable condition so some poor person buying a new Groomi will in fact get an old used one. Would never recommend this company I am afraid for both the product or Customer Service.
it did before finally admitting not on all breeds. They ignored my messages and instead removed my comments from their FB page until I opened a Paypal case. Owner then rude and would not refund as promised. Said she wanted to check it was in re-saleable condition so some poor person buying a new Groomi will in fact get an old used one. Would never recommend this company I am afraid for both the product or Customer Service.