Celia
6 months ago
The delivery driver of my last two orders was nothing short of lazy and incompetent. Rather than delivering to my lobby per the company's COVID-19 protocol, he made me go outside and walk past the next building to look for him! Then, GGs "customer service" rep was totally patronzing when I called to complain. I have a disability and REFUSE to be treated in this manner. Besides, GG is ultra expensive. Do yourself a favour and use another grocer..
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Kenny
8 months ago
Grocery Gateway is expensive and for paying top dollar they consistently deliver garbage produce, dented cans, expired or near-expired products and when you call to complain, they refuse to ever give a refund, after arguing with the customer service rep you MIGHT be offered an online store coupon… which means you have to place another minimum $50 to redeem what might be a $10 coupon which means you'll have to endure the whole receiving garbage all over again. They are by far THE ABSOLUTE WORST grocery delivery in Toronto and I have used EVERY grocery delivery service. Walmart grocery delivery is infinitely better – and a lot cheaper – then them! They should be ashamed of that – being outdone by Walmart.
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Dante
3 years ago
I used Grocery-gateway for the first time a couple of week ago. The idea is great and for the convenience the price is not bad or so I thought. When I got my order all the produce had already turned or was bruised or was at the end of its shelf life. The bananas had been frozen making them uneatable. the tomatoes lasted a day before wilting the lettuce the same. the plums were all bruised again uneatable. In total I probably spent 30-40 dollars in produce. I wrote the company immediately to let them know, hoping to maybe get some of my produce replace.. That was over a week ago and no one has even called me back. In effect the 0-40 dollars of uneatable food I have written off which means it cost me close to 50 dollars to have them deliver. 10 dollars lus 40 in baad food
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Kerri
7 years ago
Its an online grocery delivery site for the Toronto area in Canada. Great site if you want to have groceries delivered to your doorstep!