Greenstarenergy

A caution. Greenstar have some great rates. I was happy with them until their site started refusing to let me log on.I rang them about it but got nowhere.
The next thing was a huge invoice – double the usual. They told me I had finished my tariff at the end of the previous one and they had moved me on to their most expensive one. They said they had put a notification on my site – the one I had told them I couldn't access.
The next month they took out another big chunk of money. I emailed to ask why. No answer. I emailed again warning that if they didn't give me an explanation I would instruct my bank to recover it. No reply, so that is what I did.
A month went by and somebody rang to demand payment of 'the debt'. After I told him the score he contacted them and a girl rang to try and explain. As I had paid the last invoice in full, how had I come to owe more. She claimed that it only covered costs up to when it was prepared, so I owed from then until I switched. I was so sick of them that I just wanted to shake off their dust, and forget that they existed.
Then, on 17 August I got a letter of apology promising to pay the princely sum of 拢14 as compensation. As you will have guessed, they didn't send it.

0 star just had to put 1. Complete rip off company avoid them was with them a year on pre payment then told meters weren鈥檛 compatible booked a day off work for them to be changed never turned up booked a second day off work never turned up decided to leave landed with a bill over 拢300 for one month how can they charge u for something that鈥檚 not compatible also lost wages for wasted days I had booked off customer service a joke now debt collectors constantly calling Stay away from this rip off company unless your happy being robbed

As Green star have be brought out by Shell energy,
I have received a out standing bill 拢938 from Shell. I am Single
I have had a family issue and have had to move in with my Parents as there elderly for a approximately a year. I would visit my own home at the weekends. I have been in contact with Shell and asked for my bill to be investigated, which I was told they cannot understand the electric meter reading give by green star was so high in comparison to the up to date reading I personally given. I have contacted Green star. I was told that I will be contacted soon, a month later I have received a letter from a debt collector agency.
I believe an final estimated reading was given to Shell energy before take over and I am paying for this miscalculation.
I am aware of the CV19 issues etc and high calls speak etc, but if a debt collection agency can make contact quicker than Green star customer services.
I have never felt so valued as a customer and is this normal practice.

Iain in Northants

No communication, got the bills wrong when we moved in. Just absolutely terrible.

One star is too much. Green star Energy. Here we go again. Another bill. Whyyyyyy??? Never ever been with this energy supplier. Same stress last year of threatening. Letters. Now again. Another Bill. For energy. That I have never used with them. Further to the point. I have smart meters. And it鈥檚 pay as you go. Where they getting these energy bills from. What鈥檚 wrong with this company.
It鈥檚 just disgusting. How do they even get your details.
Never known anything like it. Just awful I have emailed them. Only for them to email back telling me how to make the payment. I ring up. No idea what the lady was on about and she kept asking for my numbers on my meters. Soooo fed up with these people.

Customer service beyond shocking. Took 拢252 from my bank without telling me, breaking the direct debit guarantee, customer service ignore me after loads of emails etc. Still no further forward. Sent me more bills and nobody will speak to me about them.
I am going to leave, one of the worst companies I have had the misfortune of dealing with.

Like so many people have said, wouldn't even give them 1. Absolutely horrendous company. Money grabbing crooks. After being overcharged, billed 3 times in one month and no support or any resolution. Decided to switch and get out of this company. As soon as they knew I was switching they set debt collectors onto me before any final bill had been sent to me!! And tbh the amount they have been charging and taking from me i shouldn't owe anything!! Stay well clear if you want to keep your money!!!

Should be less than 1. Harassment from greenstar over a bill that has the wrong meter reference number informed them numerous times but still saying I owe over 拢500. I switched to Bulb a year ago and greenstar are still billing me saying they are supplying my gas, when Bulb is actually supplying it. Bunch of clowns don鈥檛 know what they are doing, something simple like this should have been sorted out by now. Hopefully they will be out of business soon.

Where do i start..
Customer Service Team SO unhelpful
Left with 拢1k+ final bill due to inept bill tracking
Phone line quality to customer service AWFUL
Payments Team 'unable to help due to system error'
Glad to be rid!

Appalling service spoke with contact about not accepting increase on direct debit and was assured it wouldn't happen. For 3 months they have taken increased amount. Emailed and phoned without anyone having the courtesy to return a message. Now passed over to shell energy and they aren't interested either

Had and are still having a terrible time after switching from these as they kept increasing our direct debit to amounts that would be ok for a 3 bed semi detached but not a 2 bed flat. We received a bill in March which was for over 拢200 when we were already paying by direct debit. This was the straw that broke the camel's back so we switched and as part of the switching process we waited for the final bill from Greenstar which never arrived. The next contact was a demand letter followed regularly by more demand letters threatening debt collection action. We were shocked and have arranged token payment arrangement as my wife is on furlough. I hate this company and wish I never went to them.

The worst company I have got the misfortune to be stuck with. I can鈥檛 even get the complaints addressed which have been going on for 2 yrs.
STAY WELL CLEAR OF THIS COMPANY.
I FEEL THIS COMPANY IS USING SHADY TACTICS TO LOCK YOU IN THEN REFUSE TO ALLOW YOU TO MOVE TO A NEW SUPPLIER BY OBJECTING TO TRANSFERRING REQUESTS

Sadly wouldn't actually give this company 1st Star really!
Sent meter readings through, then they changed my direct debit to over 拢400per month. I live in a 2 bed terraced house.
Emailed them several times, no response.
Emailed again at the start of coronavirus lock down, no response.
Resorted to changing energy supplier and now just received letter from debt collection agency.
This is a terrible company, customer service is non existant.
Stay away

I wrote a review a few days ago about these money grabbing crooks!! Sadly seen all you other hundreds and hundreds of people who are having the same experience.
Did any of you get this resolved? Do you have any advise or contact details to get help?
How are they getting away with this?

The worst company ever. Don't return calls, don't send promised emails, don't close a deceased's account, don't date correspondence, don't do anything.
DO send 4 Bill's in one day (4 different amount 拢200-拢600 owed, on an empty property)
DO threaten bereaved with debt recovery (but don't respond to calls)
DO claim one thing when account holder has proof of opposite.
DO confuse the issue by setting up new accounts in bereaved name, not living there.
DO ignore requests to communicate
DO make speaking to a human very very difficult.
DO wear you down to the point to submission.
Over a year since the account holder died, a month since the house sold and still the outstanding bill is not finalised, according to them even though we have a final bill in front of us.
UNDER NO CIRCUMSTANCES USE THIS COMPANY

Have been with this company. Over 4 years for no reason they stopped our direct debit payments over a year ago without notifying us,and all this time we have not received a bill for the usage.But in March sent us a bill for 拢1231 ,we spoke to customer services and agreed to set up a payment plan of 拢168 per month to clear the debt which we did.And then at the end of March they took the full amount out of our bank without permission we have since stopped the direct debit payments to this company it should be called Turpin energy.You.call customer services but no one seems to know what they,re doing we are changing to another supplier right now avoid this Company like the plague the way we were treated after 4 years is disgraceful.We are making a complaint to Offgen.

Do not use this company. I switched from them 3 days after moving in in September. They are still chasing and threatening me 6 months later with a final bill based on a totally inaccurate gas reading. I don't think they bother to read emails. I have tried to explain that I will pay for 3 units a day… but not 64. They are totally inefficient. Steer clear.

AVOID AVOID AVOID

This company has been giving us nightmares since 2018. We even raised a complaint to Ombudsman and they still didn't solved the case. This company double charged us for both gas and electricity even though they were supplying only gas while Electricity has been paid to British Gas. For more than a year they constantly sent us bills including the cost of both gas and electricity , even though we've been in constant communication with their staff (us as tenants , property manager and landlord, all trying to explain the charges are incorrect). They have never managed to correct that ( bare in mind this was 2018). after our moving out date from that property we contacted them twice in order to close the case , we received no reply. 2 years later we have the collection agency knock at our door forcing us to pay an overly priced bill. We complaint to Ombudsman which took communication with them also letting us know that we should receive an answer and a corrected bill in the next 19 days.they never sent us an answer , rather than a copy paste letter asking us for a meter reading which has been sent already 4 times, including through Ombudsman.
Green Star you are a disgust! My credit score is affected because of your incompetency and lack of professionalism and I will make sure to take my time and request a solicitor's help because actions like this should not be legally allowed. We have tried pro actively to get to an agreement with you however your customer support staff is rude,unhelpful and never keeps on track on a case. I have been waiting on the line sometimes even more than 3 hours , with pictures of number of calls taken and number of times your customer support staff hang up after 50 minutes of a wait in a queue. I will rise another complaint through Ombudsman,however I WILL NEVER PAY YOU for something you have NEVER supplied us with.

AVOID AT ALL COSTS, these people have the worst customer service, and I have had some bad experiences in life.
Decided to move to another supplier, got a letter telling me to ignore bills until I got my final bill from them which would take several weeks.
I got my final bill (which was really high), it clearly states please bay by 16th April, today being the 03 April and I got a letter from a credit agency BEFORE the final bill payment date??? SHOCKING and usually you cant get through to discuss which is exacerbated by the COVID limited staff .

Honestly, I wanted to do the right thing by stating Green, all I see is RED..

Had 2 electric Bill's a month apart one being 107 pound another 150 pound how do they expect ppl to pay all that month after nxt..paid 80 paid last month to them constantly mithering to pay the rest sorry I'm a single mum and I cant afford all that upfront bully for those that can but not everyone's circumstances are the same. Pestering loan sharks ot as good as

I wouldnt give this company one star if it was possible! My partner and I changed from Britsh Gas around 5 months ago and we use a card meter. It costs us double the cost of British Gas. This increase couldnt come at a worst time. I have stage 4 renal clear cell cancer and therefore cannot work at the moment. it costs us 拢25 a week to have the heating on and thats limited to around 6 hours a day. We have made a massive mistake and although my partner works as a family we cannot afford the heating. I spend a lotof time under my duvet and try and save gas for baths and particulary cold days (we have had a lot of those lately)
It you are thinking of changing suppier do NOT CHOOSE GREEN STAR!

Not impressed. I switched to Greenstar as the pricing looked good. A year ago, my tariff was raised by 拢62 per month (from 拢107 to 拢169). That is no small increase. I called and was told this was a temporary rise to settle some higher winter bills and it would come down, but it never did. I suspect I was put on to a higher rate. One year on, I decided to leave. I paid my last bill and my new contract set in. Now I am being given a final bill of nearly 拢300 pounds. I called to try to resolve, after 15 mins on hold, I finally got to talk to an agent who then said he needed to transfer me, but didn't say why. I aksed if I would be on hold again, and he said yes but just for one minute. 15 minutes later, I was still on hold so I gave up.

My issues with this company:
Deceptive and confusing billing that seems to be deliberately designed to make it hard for you to work out how you are actually being billed.

Stealth price rises that are not explained. I was promised mine was temporary yet is stayed high.

Lack of ability to reach customer service. You need to answer phones within one or two minutes. 15 minutes on hold is in no way acceptable, not under any circumstances.

I am wholly disappointed, I feel completely ripped off. That is why I have moved to another supplier. Why do I owe so much money after you hiked my bills up and my last bill was paid?

Hands down the worst company I've ever dealt with. Over charged me by 120quid a month over my bill and couldn't tell me why. Finally agreed to refund this after around 4 hours on the phone. Communication is shocking. Then having left them 5 months ago they are now sending me bills for 640quid during the time I was with British gas. Absolute madness, never, ever, ever use this business.

Appalling at best. Over priced and impossible to speak with anybody about this. I joined Green Star a few years ago… now to put this in context, i live with my wife in a very small 3 bedroom semi detached house. On joining i was paying 拢69.99 a month for duel gas and electric. This quickly rose to 拢123 a month. I have since left as i was paying over 拢30 a month more than my neighbours. Now trying to leave and i have been sent astronomical bills based on estimates to close the account, which was always slightly in credit. An example being the period 16th November 19 until 25th December 19 has been finalised as 拢248 for gas and electric. Seriously. And we are very low energy users!! Avoid!! Please Avoid!!

Absolutely shocking company. Automatically changed us over to a plan that doubled our tariff before sending us a letter to let us know. After receiving the letter we chose to leave to which we later received our final bill of 拢386. Apparently they had been undercharging us for our winter bills and therefore we had built up a deficit. In reality it was because they'd moved our tariff to a higher one.

We agreed a repayment plan twelve months ago (Feb 19) to have it repaid within six months. Unbeknownst to me, they weren't taking any money out so in June we received a letter from them threatening recovery action (even though they already have the direct debit set up). More phone calls to them lead us to find out that they hadn't made the request to the bank and that they had simply taken the details from me and not passed them on.

Time passes, the direct debits are coming out when again, the direct debits stop and the letter comes again. They had cancelled the direct debit at their end for some unknown reason.

Fast forward to January and another letter turns up at the door for an unpaid bill. 'The system has automatically cancelled the direct debit'…..it just doesn't happen. I've finally paid off the full amount now 12 months later due to their absolute incompetence.

I'm going to be seeking legal action now because I highly doubt the excess money owed was calculated competently or ethically.