We returned the car in perfect conditions but at the time of return the charged us 100euros for a 0.1mm tip that it was impossible to see in the car. The said that it will be reimbursed by the insurance company and they kept throwing the ball from one to another without taking responsibility of it.
LIERS, UNPOLITE and EXTRA-CHARGES.
To avoid always in my frequent trips to Poland!
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Honestly the worst and most infuriating experience with a lying, cheating company who hide behind weak to non-existent consumer protection law in their dank corner of this grotty industry.
We had the misfortune of using their Krak贸w Poland branch (it鈥檚 a franchise so they arms-length operations, More on that loophole later). All booked via RentalCars.com and fully insured. (So what鈥檚 the problem? Make the insurance claim & shut up… well I could, but then they鈥檒l keep on doing this to others.) Please read on if you鈥檙e interested in my adventures in car rental:
Pick up, and my first error, we arrived at night and couldn鈥檛 inspect the vehicle properly. 鈥淣ot a problem, if you email us photos of any damage by 10am the following morning we鈥檒l add this to your rental agreement and you won鈥檛 be liable鈥?says the nice counter lady. How reasonable and what normal behaviour I thought. Signed blank of damage rental agreement, left credit card details and got stung for another 鈧?00 as we were crossing into another country on our trip (always check the small print). So far so standard.
Then:
Get in vehicle, drive off GreenMotion premises.
Send photos of various bodywork damage before 10am the following day.
Carry on with holiday.
Don鈥檛 damage vehicle in any way shape or form.
Return vehicle 4am. No checkout. Key drop.
Ok, who鈥檚 spotted the two glaring errors in my approach to this? Yep, 1) accepting their lying email pledge and not chasing for an acknowledgment 2) dropping the car without a checkout.
Quel Surprise! Email received within hours claiming damage to the bonnet, various pics of random normal paintwork with tape measures held up. Hilariously some were the same as damage I鈥檇 highlighted, the rest were, er…non existent.
Wind forward at least a month and various tedious email exchanges. Still not resolved and then by chance I checked my credit card statement to see a pending debit of 拢392.37.
To circumvent the whole ridiculous and expensive story, I鈥檝e got insurance so will have this amount covered eventually, but this isn鈥檛 the point.
This company operate in this way without qualms or apology. Even when caught out on a lie (to do with photos of damage) they return with more twists and lies. They hide behind the Franchisor/ franchisee relationship and international law. They are the Franchisor so have ultimate responsibility, if nothing more than to preserve their brand.
The whole experience has been appalling and I feel completely ripped off and wrongly accused. The fact that the debit was taken as COVID-19 really got moving and plunged the world into a humanitarian crisis is, I shall assume sick coincidence and not callous, calculated timing.
I am more than willing to share publicly all correspondence I have. If it saves just one other person time, money and stress it鈥檒l have been worth it.
Beware GreenMotion Poland & RentalCars.com – time to consider your panel membership? Perhaps not as who cares about a customer aka easy pay day?
Shame on all of you.
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If all the other 30 damages to that car were charged for at similar rates and none was repaired (they are marked as existing), the company could have earned 21,000 EUR from "damages" alone. They are not in the business of renting cars. Avoid GreenMotion.
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They have even charged us for the same tiny tiny mark on the windscreen!
We took pictorial evidence of how there was no damage on the vehicle when we returned it and they have said that pictures do not count as evidence, despite the fact that they have tried to used them as evidence.
We have complained to the complaints line and had no response.
Do not use Green Motion.
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Green motion did not make their policies clear at all and took my money even though they said I could have a refund.
Booking a car to hire through Expedia meant that all the car hire companies policy was not shown through Expedia prior to booking. Therefore on arrival to get the car I subsequently found out I could not hire the car out.
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I鈥檝e booked a car for 10days all expenses paid out front. Car meant to be delivered by Green Motion.
After whole day of travelling (6am-4pm) with my 2 year old got stuck on airport unable to continue my journey (another 2h behind wheel) No one to help, tired child and luggage. After 1h on the phone I had no other option but to hire car from different car hire company.
Lost time, money and patience !!!
Green Motion and OPODO would not recommend to anyone!
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I was really late and they wait for me, everything smooth with smile on face. Drop off took 2 minutes.
Thank you all very much and see you in February in Chopin Airport.
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Be aware, Green Motion charges a processing fee of 72,60 EUR (3x higher than any other car rental company) for any incident you may have.
My first and last experience as a customer with Green Motions was horrible, stay away from them! I had two low-severity police tickets during a trip (10 EUR and 1 EUR respectively). Instead of forwarding me the issues right away so that I could solve it (like most car rental companies do), they waited more than 3 months until I had no chance to do anything, and charged the fines + a 72,60 EUR service fee FOR EACH TICKET! Other companies charge 20-25 EUR service fee.
The staff at the airport tried to lower my insurance coverage when picking up the car, and the car was in really bad condition, full of scratches. Green Motion is known for charging 4-figure fines for small scratches, so if you are really willing to rent from such a terrible car rental car company I suggest you book a full coverage insurance.
Stay away from Green Mootion. Their rental fees may be a bit cheaper than other serious companies like Europe Car or Sixt (not always), but you will really regret renting with them if you have a problem.
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I have had the worst and a very expensive one, car renting experience.
If I write more in depth and true review (which I had done previously) Green Motion will report it to Trust Pilot.
PLESE AVOID!!!
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After exchange mails with the company they withdraw their charges following the truth situation.
Please remember to take pictures of the car during return. Sometimes it will help.
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They are very friendly stuff as Michal and Piotr.
The rental is just 4 minutes drive from airport but don't be worry..one quick phone call to them (when you pic your luggage) and they are on front of main doors to say Welcome to you. You can always count on them. No extra costs even if you late or you missed credit card.
I use this car rental for more than 3 years and I always been positively surprise.
Fully recommended !!!
Janusz
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worst car rental companies i ever use..
hidden costs..
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When we arrived to the rental place, we waited and used a total of 1 hour before we could drive away (The process could be finished within 5-10 mins)
The car was in good condition. A brand new Hyundai with 1900km on the clock. (no extra equipment such as DAB-radio nor USB/AUX input)
On the way home,we tried to call Green Motion, but they didn't reply!!! We were worried to miss the flight back home.
We were met by a guy from another company (Same building). He started to yell at us in polish and were furious.
The luck was that a friendly english-speaking polish guy who delivered a car at the same time as us explained us what was happening. He explained Green Motion do not pick up customers and drive them back to the airport (when it's included in the rental price)
The other company always needs to drive green motions customers, even when Green Motion does not pay them!!
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When we picked it up, the staff said we had to clean it before bringing it back. No previous firm has ever asked for this and I thought it was usually included in the hire charges. He said we had to clean the outside so they could inspect it for scratches. That should have been a warning! The car itself was fine for the two weeks we hired it, but when we returned it, having just been to the car wash nearby, a staff member came out and checked the car in forensic detail, making notes and taking photos. I asked him what he was writing and photographing and he said there were scuffs and scratches.
When I challenged him to point out the damage, he showed me several tiny little marks on the car which were NOT damage. They were really difficult to see and would easily polish out.
We refused to sign their damage form and had to leave to catch our return flight. The next day, they charged our credit card over 拢1200. We are currently disputing the charges with our credit card company. Don't be drawn in by the cheap rates! Don't go anywhere near this company. There is growing momentum amongst hundreds if not thousands of their customers who have had similar experiences to us.
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I had a lot of problems with them, wont have enough space to describe. None of my questions were addressed to my satisfactions, actually after 10 days back and force trying to get meaningful response from customer service (they can be reached ONLY by email), I realized that this effort was useless. I didn't get any feeling that they truly care about our reviews, rental experience and losing customers! Response back was delayed and useless (copy/paste from rental agreement), comments they finally made showed me that they didn't even bother to read my emails and explanations in details, otherwise they would not respond like this. Based on my rental experience and reading other customers review (unfortunately after the fact) i believe that you have to be very careful with them and watch your back. Customer service will fully support their employee, in-spite of many negative message publicly posted, they wont put any effort to understand and get to the bottom of the problem. From the day 1 you're on your own and GM is not with you, but against you, starting from the rental office ending with customer support. I have all communications documented and in case of anyone will try to dispute my review, ill gladly will share my experiences. One more comment: not everything is this life is being measured by money, there are relationship, trust, building the network of happy customers that will come back and recommend company to others – nothing like this exist or propagated in GM. instead of friendly approach, guy literally smiled at us with 'got you' attitude when he told us that we will be charged extra fee for the rule we broke, and we were not aware about. Watch your back people, you will not get any help here! Read the agreement all small letters and every line, learn about fee charges and deposit they hold for 10 days after car is being returned. You not resident of Poland and need to rent a car? you found cheap price with green motion on the internet? think twice! Not helpful, not customer friendly and not pleasant to deal with. Pay little more somewhere else after reading reviews, and stay away from green motion!
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I had no accident or incident with the car, and I was charged the full excess of the vehicle. Even if there were scratches (which was not obvious from the pictures they have sent me, a few days after the return of the vehicle), they could have been there before. I would definitely not notice them during a prior inspection of the vehicle, and therefore would not be able to claim the scratches were already there, not even with pictures, which would definitely not have enough resolution to identify them (happy to share the pictures they have sent me, highlighting the 鈥渄amages鈥? with anyone interested). Scratches like that can be found in pretty much every vehicle on the road, and therefore they can do this with every rental they do, whether you were responsible for them or not. It is not difficult for a car rental company to abuse the credit card charge license you give them for potential damages, and Green Motion definitely does that.
Doing a quick search on the internet it becomes obvious this is a typical activity for this company. I was not the only victim. At 600 EUR per rental, the amount charged for the actual rental represents a very small part of their revenue, and therefore they can typically practice far lower prices than the competition. If you have insurance, it is probably not a bid deal, just the hassle of submitting a claim to recover the money from your insurance company (I would presume this happens less frequently if you have insurance, as in such cases they would have the scrutiny of an insurance company, which has other means to investigate and pursue the matter). However, in my case, I did not have insurance, and therefore I feel in fact, deceived. If I knew they have these practices I would never rent from them.
I would so recommend you to stay way from this company (as they don鈥檛 deserve your money), or at least never rent with them without insurance.
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I've hired many cars in Europe and not only but Green Motion is by far the worst experience ever and absolute disgrace, Green Motion seems to making undocumented charges post car hire which happen to me and reading reviews it seem common for them.
To start with positives, I've book a car hire online. When arrived to Katowice airport and phoned on number provided, was collected from terminal within minutes and taken to local depot. Person who dealt with me was very polite and efficient. Same was during the car return, different person but the same positive experience. Post car return and all documentation sign off as I have complied with all the conditions e.g fuel, cleanses etc and the car had no new damages observed during inspection by the renter and myself I was driven back to the airport in the same car I had hired for last few days.
Interestingly, both persons have asked whether I have taken additional policy to wave any new damages which at that time wasn't anything that trigger the alarm. But now I know why.
Following day I've received notification of "potential new damages". I've immediately contacted Green Motion who stated that according to the T&C they are able to do so. Next day almost 拢800 charges appear on my credit card.
I've contacted the customer relationship team who advised me that they have rights to do so as long notification of charges was send within 24h.
"as per our Terms & Conditions, we have sent you the damage notification within 24hrs of the end of your rental. After confirming that the damage is indeed new, you've been charged."
I've challenged that as notification e-mail received only indicated:
"Currently, our vehicle inspection team is investigating this discrepancy to ensure that this is a new damage before taking any further action. At this point, you do not need to do anything, but if you wish to send us any photos you may have taken of the vehicle at the beginning or end of your rental, or any documentation that you feel is relevant, this may speed up our investigation."
Additionally, reading through Green Motion T&C it clearly states that :
"Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the renter to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle."
and only vehicles return during out of office hours will be tested and notification send within 24h.
"Any vehicles returned between 22:00 – 08:00 will not be inspected until later in the day (but within 24 hours), and the customer remains responsible for the condition of the vehicle until the vehicle is inspected. Any new damage will be noted and the customer will be informed of such within 24 hours."
To the point. Weeks of back and forth with the hire company I'm still almost 拢800 out of pocket, formal compliant currently with Green Motion.
Be very careful!!
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I returned my car on schedule and after it was inspected by a staff member it was signed off as no damage and I was taken to the airport. I thought all ran smoothly … until a few hours later I was notified of a damage via email.
They send me pictures of the damage and of the car before the damage. From the before damage picture you could not see the damaged area. When I contacted Green Motion for clarification they said that the picture are just for reference and what they say is what's matter and they say that there was a damage so I'll have to pay.
I found this shocking and tried to talk some sense. In my experience once a car is signed off you are not responsible anymore. However, they argued they have the right to charge me for any damage up to 24h past my return and inspect the car multiple times in my absence.
Long story short they did not care to listen to me and the fact that I signed a form clearing the return of the car as undamaged. They insist to charge 拢350 for a small scratch.
I went online and saw many people having similar experience with this company. It sounds like common practice. Please think twice before using this company they are really dodgy !
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Definitely a NO for Green Motion in Warsaw, Modlin. Avoid this company!
We rented a car in Modlin Airport, Warsaw from Green Motion, to get the car was smooth, however the lady who did the administration had lack of English.
But when we returned the car….
There was a young lady there, who called herself "manager", came to check the car state. We returned the car in a clean state, however we didn't take to the car wash. She started to insist that the car dirty and we have to take to the car wash to the opposite side to clean. After we refused to do so, she started to look at the car every single part from about 10 centimetres to find some scratch on the car.
After 10 minutes, she found a scratch which could be made even from a sponge when you clean a car, around half centimetres (which you could probably find in any car if you look around in that way she done) , and is not visible even on a picture taken from 30 centimetres with a high-resolution camera, but of course she wanted to find something to make sure she can charge with.
I always cover my car rental with access insurance and it was the same at this time. It was not about the money, as I would able to claim back every penny they charge, but I declined that damage, as I didn't feel is a fair treatment for any customer.
After I told her, I won't sign the document as I disagree with the damage, she started to treat me if I don't sign, she will charge us more, like we didn't return the car…, also started to describe me how bad customer I am and so hard to deal with…
I tried to call a helpline and discuss with someone this issue as she refused to call her manager or someone above her. The UK helpline couldn't help with it, as they only deal with the UK customers and the international helpline only available through email..
And if this was not enough, she refused to provide transportation to the airport, we had to organise for ourself and we could easily miss our flight…
I don't understand how this company can operate in the European Union, but they have serious issues with their customer service and how they handling their clients. I have rented around 10-15 times car before, but I have to say, I have never had this bad experience before, and would never ever in my life use this company again and highly recommend anyone to avoid Green Motion to deal with.
(Anyone need the images to see the invisible damage, i am happy to share.)