Gravity Cool

On July 24, 2019 I purchased a mattress from Gravity Cool for $3204. After waiting 2 months for the product I cancelled my order on Oct 1, 2019. My cancellation was accepted on Oct 1. Was told the refund could take up to 30 days. 30 days have passed and I have not received the refund and my e-mails are not being answered. They have stolen my money and it appears will not give it back. This is theft! Is this the way Gravity Cool makes their money! My contact at Gravity Cool is Carol Cedeno who is the Territory Account Executive.
I had placed a complaint on Florida's Better Business Bureau.
It appears that since the Better Business Bureau contacted Gravity Cool on 10/30/19 a Anna Morales from Gravity Cool called me(no e-mail) on 10/31/19, approx 11:10AM, and informed me that my refund would be issued anytime between Jan 2020 and July 2020. This appears to be a joke! How can they pull off a refund up to 8 months from now! This to me is turning the screws on a customer, me, and sure sounds illegal! Do I actually think they will ever issue a refund in my lifetime! No! I will notify(actually update) the Florida State's Attorney General's Office of such an act. They better add 20% interest on that $3204 refund! No one should do business with Gravity Cool as they are crooks!

Our queen Gravity Cool mattress is so comfortable. We have noticed we sleep better and are more rested in the morning.
The Delivery personnel, Caroll and Shynade, were extremely helpful, courteous, and eager to facilitate the process.

I love my Gravity Cool mattress. I rest better and feel good when I get up, to face a long day. Thank You Gravity Cool.

1. Sleeping better than before
2. Not as many pains when I get out bed

I always wake up feeling like I have slept longer than I have. My bed is like a magnet! It's hard to get out of, I just want to stay there!
It's the best investment I've made in years! Since my truck!
Susan Belle Brown

I love the Gravity cool Mattress and the pillows! I sleep better and have less back pain!

Good product good follow through excellent sero

Excellent presentation of Gravity Cool
I bought your products: mattress, pillow and topper.
I'm very happy with the purchase.
I recommend the products of Gravity Cool.